IC Kuala Lumpur (Master Thread)
Feb 7, 2011, 6:47 pm
#4
Suspended
Join Date: Sep 2010
Location: Auckland NZ
Programs: SQ TPPS, EK Gold, IHG RA, Marriott Gold Hyatt Diamond, HHonors Gold, UA Premier Gold, TG Silver
Posts: 1,092
I received this response to an enquiry about RA upgrades:
"Warmest greetings from InterContinental Kuala Lumpur!
First of all, I would like to thank you for considering our hotel for your stay in Kuala Lumpur.
We recognize all the Ambassador benefit in our hotel, however all hotels have their own upgrade guideline. In our hotel, we are glad to upgrade Royal Ambassador to Club Room (Room upgrade only without Club floor benefit) regardless you book a Deluxe or Premier room.
Please do not hesitate to contact me if you have further enquiries.
Thank you.
Best Regards,
Chin Yoon Li
Guest Relations Manager"
Not sure what the difference is between a Club Room and a Deluxe or Premier Room. Whatever, there's no Club access.
"Warmest greetings from InterContinental Kuala Lumpur!
First of all, I would like to thank you for considering our hotel for your stay in Kuala Lumpur.
We recognize all the Ambassador benefit in our hotel, however all hotels have their own upgrade guideline. In our hotel, we are glad to upgrade Royal Ambassador to Club Room (Room upgrade only without Club floor benefit) regardless you book a Deluxe or Premier room.
Please do not hesitate to contact me if you have further enquiries.
Thank you.
Best Regards,
Chin Yoon Li
Guest Relations Manager"
Not sure what the difference is between a Club Room and a Deluxe or Premier Room. Whatever, there's no Club access.
Feb 8, 2011, 5:02 am
#5
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,209
Feb 8, 2011, 5:37 am
#6
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,846
Plenty of mineral water, gift was a small art piece from archcollection.
Feb 8, 2011, 9:21 am
#8
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, 1865 Voyager, Bonvoy Titanium, FB LP, LH SEN.
Posts: 3,104
I received this response to an enquiry about RA upgrades:
"Warmest greetings from InterContinental Kuala Lumpur!
First of all, I would like to thank you for considering our hotel for your stay in Kuala Lumpur.
We recognize all the Ambassador benefit in our hotel, however all hotels have their own upgrade guideline. In our hotel, we are glad to upgrade Royal Ambassador to Club Room (Room upgrade only without Club floor benefit) regardless you book a Deluxe or Premier room.
Please do not hesitate to contact me if you have further enquiries.
Thank you.
Best Regards,
Chin Yoon Li
Guest Relations Manager"
Not sure what the difference is between a Club Room and a Deluxe or Premier Room. Whatever, there's no Club access.
"Warmest greetings from InterContinental Kuala Lumpur!
First of all, I would like to thank you for considering our hotel for your stay in Kuala Lumpur.
We recognize all the Ambassador benefit in our hotel, however all hotels have their own upgrade guideline. In our hotel, we are glad to upgrade Royal Ambassador to Club Room (Room upgrade only without Club floor benefit) regardless you book a Deluxe or Premier room.
Please do not hesitate to contact me if you have further enquiries.
Thank you.
Best Regards,
Chin Yoon Li
Guest Relations Manager"
Not sure what the difference is between a Club Room and a Deluxe or Premier Room. Whatever, there's no Club access.
That said, I'd politely tell Mr. Li this and escalate to the service center if they don't offer better (i.e. in line with T&Cs). Eventually, this is a new IC so they may still have some issues.
Feb 8, 2011, 5:43 pm
#9
Suspended
Join Date: Sep 2010
Location: Auckland NZ
Programs: SQ TPPS, EK Gold, IHG RA, Marriott Gold Hyatt Diamond, HHonors Gold, UA Premier Gold, TG Silver
Posts: 1,092
That policy is clearly against T&Cs and the service center's directive that a club room upgrade has to include club access. Hotels cannot "have their own upgrade guidline".
That said, I'd politely tell Mr. Li this and escalate to the service center if they don't offer better (i.e. in line with T&Cs). Eventually, this is a new IC so they may still have some issues.
That said, I'd politely tell Mr. Li this and escalate to the service center if they don't offer better (i.e. in line with T&Cs). Eventually, this is a new IC so they may still have some issues.
Feb 8, 2011, 10:35 pm
#10
Suspended
Join Date: Sep 2010
Location: Auckland NZ
Programs: SQ TPPS, EK Gold, IHG RA, Marriott Gold Hyatt Diamond, HHonors Gold, UA Premier Gold, TG Silver
Posts: 1,092
... and here it is... I think we're back on track.
"Thanks a lot for your feedback on this matter.
We are now in the process of knowing all the IC guests especially the Ambassador, I am now compiling upgrade policy of all the IC and our management has just decided as below,
Deluxe or Premier room – upgrade to Club room with club benefit.
Club Room – upgrade to Executive Suite with club benefit
I am very sorry for the inconvenience caused. Please accept my sincere apology on not manage to inform you immediately."
"Thanks a lot for your feedback on this matter.
We are now in the process of knowing all the IC guests especially the Ambassador, I am now compiling upgrade policy of all the IC and our management has just decided as below,
Deluxe or Premier room – upgrade to Club room with club benefit.
Club Room – upgrade to Executive Suite with club benefit
I am very sorry for the inconvenience caused. Please accept my sincere apology on not manage to inform you immediately."
Feb 9, 2011, 3:20 am
#12
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
... and here it is... I think we're back on track.
"Thanks a lot for your feedback on this matter.
We are now in the process of knowing all the IC guests especially the Ambassador, I am now compiling upgrade policy of all the IC and our management has just decided as below,
Deluxe or Premier room – upgrade to Club room with club benefit.
Club Room – upgrade to Executive Suite with club benefit
I am very sorry for the inconvenience caused. Please accept my sincere apology on not manage to inform you immediately."
"Thanks a lot for your feedback on this matter.
We are now in the process of knowing all the IC guests especially the Ambassador, I am now compiling upgrade policy of all the IC and our management has just decided as below,
Deluxe or Premier room – upgrade to Club room with club benefit.
Club Room – upgrade to Executive Suite with club benefit
I am very sorry for the inconvenience caused. Please accept my sincere apology on not manage to inform you immediately."
Mar 3, 2011, 11:39 am
#14
Join Date: Mar 2011
Location: Malaysia
Programs: IHG Plat Amb, SPG Plat, Marriott Plat, A-Club Plat
Posts: 18
Well recently i had a overnight stay at IC KL,
as i'm just an Ambassador, not RA; upon verification, i get to know that upgrade details as following:
Deluxe Room entitle upgrade to Premier Room (without club lounge access)
Club Room entitle upgrade to Club Suite (with club lounge access)
If for RA who stay in IC KL,
They were entitled to a 2-level direct upgrade:
Deluxe Room - to Club Room with Club Lounge Access
Club Room - to Higher Floor Executive Suite with Club lounge Access.
The rate offered is surprisingly lower than Crowne Plaza which was just few blocks away.
The amenities and facility at the property is well maintained, overall stay experience is pretty great.
as i'm just an Ambassador, not RA; upon verification, i get to know that upgrade details as following:
Deluxe Room entitle upgrade to Premier Room (without club lounge access)
Club Room entitle upgrade to Club Suite (with club lounge access)
If for RA who stay in IC KL,
They were entitled to a 2-level direct upgrade:
Deluxe Room - to Club Room with Club Lounge Access
Club Room - to Higher Floor Executive Suite with Club lounge Access.
The rate offered is surprisingly lower than Crowne Plaza which was just few blocks away.
The amenities and facility at the property is well maintained, overall stay experience is pretty great.
Mar 4, 2011, 4:18 am
#15
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,738
Well recently i had a overnight stay at IC KL,
as i'm just an Ambassador, not RA; upon verification, i get to know that upgrade details as following:
Deluxe Room entitle upgrade to Premier Room (without club lounge access)
Club Room entitle upgrade to Club Suite (with club lounge access)
If for RA who stay in IC KL,
They were entitled to a 2-level direct upgrade:
Deluxe Room - to Club Room with Club Lounge Access
Club Room - to Higher Floor Executive Suite with Club lounge Access.
The rate offered is surprisingly lower than Crowne Plaza which was just few blocks away.
The amenities and facility at the property is well maintained, overall stay experience is pretty great.
as i'm just an Ambassador, not RA; upon verification, i get to know that upgrade details as following:
Deluxe Room entitle upgrade to Premier Room (without club lounge access)
Club Room entitle upgrade to Club Suite (with club lounge access)
If for RA who stay in IC KL,
They were entitled to a 2-level direct upgrade:
Deluxe Room - to Club Room with Club Lounge Access
Club Room - to Higher Floor Executive Suite with Club lounge Access.
The rate offered is surprisingly lower than Crowne Plaza which was just few blocks away.
The amenities and facility at the property is well maintained, overall stay experience is pretty great.
Thanks for that. Wondering if an Amb books a Premier Room will he get a Club Room with lounge access or did I mix up the room categories? Not sure if it goes Deluxe, Premier, Club.
But then what rate did you see for the CP that the IC was cheaper? I checked IC and it is usually 350 MYR plus tax and service charge for lowest room category. I'm staying at CP for >30% less than that rate. (Ups I think that is due to our corp rate which also includes internet - just checked, never mind).