Reward night reservation cancellation
May 29, 2010, 9:28 am
#16
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,667
Anyone know / have experience of what happens if you cancel an award night that was booked with the recently introduced part points / part cash method.
I can see that everyone in this thread says that bookings made 100% with points get refunded if you cancel.
I'm looking to book some nights at Niagra Falls in August using part points / part cash but with the BA strike still unresolved there is a risk I may have to cancel.
It seems a part cash method is actually used to buy extra points for the booking. So if I cancel, does the cash taken get refunded back to my CC? - or all the points get re-dposited, including any extra ones purchased?
I can see that everyone in this thread says that bookings made 100% with points get refunded if you cancel.
I'm looking to book some nights at Niagra Falls in August using part points / part cash but with the BA strike still unresolved there is a risk I may have to cancel.
It seems a part cash method is actually used to buy extra points for the booking. So if I cancel, does the cash taken get refunded back to my CC? - or all the points get re-dposited, including any extra ones purchased?
May 29, 2010, 9:38 am
#17
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Anyone know / have experience of what happens if you cancel an award night that was booked with the recently introduced part points / part cash method.
I can see that everyone in this thread says that bookings made 100% with points get refunded if you cancel.
I'm looking to book some nights at Niagra Falls in August using part points / part cash but with the BA strike still unresolved there is a risk I may have to cancel.
It seems a part cash method is actually used to buy extra points for the booking. So if I cancel, does the cash taken get refunded back to my CC? - or all the points get re-dposited, including any extra ones purchased?
I can see that everyone in this thread says that bookings made 100% with points get refunded if you cancel.
I'm looking to book some nights at Niagra Falls in August using part points / part cash but with the BA strike still unresolved there is a risk I may have to cancel.
It seems a part cash method is actually used to buy extra points for the booking. So if I cancel, does the cash taken get refunded back to my CC? - or all the points get re-dposited, including any extra ones purchased?
This fact is an attraction to many.
http://www.ichotelsgroup.com/h/d/pc/...c.html#rewards
Originally Posted by PCR Terms
Priority Club Rewards "Points & Cash" is an option for obtaining a Reward Night. You may choose to redeem Priority Club points for a Reward Night in three ways: using your existing points for all required points for the desired Reward Night; using your existing points and 5,000 points purchased for US $30 to total the required points; or using your existing points and 10,000 points purchased for US $60 to total the required points. Points & Cash Reward Nights may only be redeemed online at www.priorityclub.com. Point purchase amounts are subject to change by PCR. You must use a valid credit card for points purchase. Upon completion of the points purchase, you agree that the total dollar amount will be immediately charged to the credit card you specified. The cost for the points purchased is non-refundable. If the Reward Night is cancelled in accordance with these Terms & Conditions and with each hotel's cancellation policy, the purchased Priority Club points will be re-deposited into your Priority Club Rewards account. Cash components of this award that are paid in currencies other than U.S. dollars will be adjusted by Priority Club Rewards, as needed, to reflect the USD equivalent of the non-USD payment at that time. All other Reward Night terms and conditions apply.
May 29, 2010, 9:43 am
#18
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,667
As per the terms you agree to when you book a Points & Cash reservation, the points you purchase are nonrefundable. Once the Points & Cash reservation is made it is just like any other reward reservation: you get the points back (including the 5K or 10K points/night you purchased).
This fact is an attraction to many.
http://www.ichotelsgroup.com/h/d/pc/...c.html#rewards
This fact is an attraction to many.
http://www.ichotelsgroup.com/h/d/pc/...c.html#rewards
May 29, 2010, 2:47 pm
#19
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, 1865 Voyager, Bonvoy Titanium, FB LP, LH SEN.
Posts: 3,104
Making a cash-and-point reservation and cancelling immediately it is even a preferred (cheaper) method of buying points.
Jul 29, 2010, 4:28 am
#20
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
There is no longer any special policy concerning non-refundability of pointbreak award nights. There used to be a policy that stated that you would lose the first night's points, but not only has no one reported that ever happening, it is no longer a stated term for PointBreaks.
Cancellations in conjunction with PointBreaks reservations will forfeit points equal to the first night of the reservation. Priority Club members who cancel a PointBreaks reservation will have points equal to the first night of the reservation deducted from their Priority Club account.
Does it mean they again charge for PB reservation cancellations ??
Jul 29, 2010, 8:12 am
#21
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
I was going thru the T&C's as attached here http://www.ichotelsgroup.com/h/d/pc/.../rewardtc.html
Cancellations in conjunction with PointBreaks reservations will forfeit points equal to the first night of the reservation. Priority Club members who cancel a PointBreaks reservation will have points equal to the first night of the reservation deducted from their Priority Club account.
Does it mean they again charge for PB reservation cancellations ??
Cancellations in conjunction with PointBreaks reservations will forfeit points equal to the first night of the reservation. Priority Club members who cancel a PointBreaks reservation will have points equal to the first night of the reservation deducted from their Priority Club account.
Does it mean they again charge for PB reservation cancellations ??
Jul 29, 2010, 8:17 am
#22
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
No, it means you stumbled upon an old set of terms from some page. The full and up-to-date terms are always found at http://www.priorityclub.com/terms
Aug 7, 2011, 11:41 am
#23
Join Date: Mar 2007
Posts: 200
Bumped to clarify my situation.
In my haste, I made a reservation for a Fri-Sat night stay on points when I needed a Th-Fri stay. The points were deducted from my account immediately. Once I realized my mistake, I called but the hotel is booked on Thursday night. I couldn't even change the reservation for just Friday night because the hotel has a 2 night minimum for reward stays (at least when I'm going to be there because the whole city is booked).
My reservation has the following verbiage:
Deposit and Cancellation Policy - Reward Nights
Deposit Policy:A deposit for the entire stay is due at time of booking.
Cancellation Policy:Canceling your reservation or failing to arrive will result in forfeiture of your deposit. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.
I understand that there are penalties associated with canceling some types of reservations. I have read the cancellation policy and agree to the terms.
Will I loose all of my points when I cancel the reservation? I know I've cancelled reward nights before and had the points redeposited but I don't recall what the terms and conditions were....
In my haste, I made a reservation for a Fri-Sat night stay on points when I needed a Th-Fri stay. The points were deducted from my account immediately. Once I realized my mistake, I called but the hotel is booked on Thursday night. I couldn't even change the reservation for just Friday night because the hotel has a 2 night minimum for reward stays (at least when I'm going to be there because the whole city is booked).
My reservation has the following verbiage:
Deposit and Cancellation Policy - Reward Nights
Deposit Policy:A deposit for the entire stay is due at time of booking.
Cancellation Policy:Canceling your reservation or failing to arrive will result in forfeiture of your deposit. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.
I understand that there are penalties associated with canceling some types of reservations. I have read the cancellation policy and agree to the terms.
Will I loose all of my points when I cancel the reservation? I know I've cancelled reward nights before and had the points redeposited but I don't recall what the terms and conditions were....
Aug 7, 2011, 12:53 pm
#24
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,644
Bumped to clarify my situation.
In my haste, I made a reservation for a Fri-Sat night stay on points when I needed a Th-Fri stay. The points were deducted from my account immediately. Once I realized my mistake, I called but the hotel is booked on Thursday night. I couldn't even change the reservation for just Friday night because the hotel has a 2 night minimum for reward stays (at least when I'm going to be there because the whole city is booked).
My reservation has the following verbiage:
Deposit and Cancellation Policy - Reward Nights
Deposit Policy:A deposit for the entire stay is due at time of booking.
Cancellation Policy:Canceling your reservation or failing to arrive will result in forfeiture of your deposit. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.
I understand that there are penalties associated with canceling some types of reservations. I have read the cancellation policy and agree to the terms.
Will I loose all of my points when I cancel the reservation? I know I've cancelled reward nights before and had the points redeposited but I don't recall what the terms and conditions were....
In my haste, I made a reservation for a Fri-Sat night stay on points when I needed a Th-Fri stay. The points were deducted from my account immediately. Once I realized my mistake, I called but the hotel is booked on Thursday night. I couldn't even change the reservation for just Friday night because the hotel has a 2 night minimum for reward stays (at least when I'm going to be there because the whole city is booked).
My reservation has the following verbiage:
Deposit and Cancellation Policy - Reward Nights
Deposit Policy:A deposit for the entire stay is due at time of booking.
Cancellation Policy:Canceling your reservation or failing to arrive will result in forfeiture of your deposit. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.
I understand that there are penalties associated with canceling some types of reservations. I have read the cancellation policy and agree to the terms.
Will I loose all of my points when I cancel the reservation? I know I've cancelled reward nights before and had the points redeposited but I don't recall what the terms and conditions were....
Based on the statement regarding lack of availability for the entire city I would be inclined to arrive Thursday and plead ignorance as to the incorrect dates and sleep in the lobby until the staff find you a cot for Thursday night. No need to sleep at the hotel Saturday night to avoid the early departure fees by checking out in the early afternoon on Friday.
Last edited by view-with-a-room; Aug 7, 2011 at 1:03 pm
Aug 7, 2011, 12:59 pm
#25
Join Date: Feb 2008
Posts: 2,172
I just made a rewards reservation for Sep and here is the cancellation policy:
Canceling your reservation before 6:00 PM (local hotel time) on XXXDATE will result in no charge. Canceling your reservation after 6:00 PM (local hotel time) on XXXDATE or failing to show, will result in a charge equal to the first night's stay per room to your credit card. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.
Aug 7, 2011, 3:47 pm
#26
Join Date: Mar 2007
Posts: 200
Please do provide detail such as exact date, city, hotel, points paid, etc; as the terms and conditions listed above are not the typical terms and conditions.
Based on the statement regarding lack of availability for the entire city I would be inclined to arrive Thursday and plead ignorance as to the incorrect dates and sleep in the lobby until the staff find you a cot for Thursday night. No need to sleep at the hotel Saturday night to avoid the early departure fees by checking out in the early afternoon on Friday.
Based on the statement regarding lack of availability for the entire city I would be inclined to arrive Thursday and plead ignorance as to the incorrect dates and sleep in the lobby until the staff find you a cot for Thursday night. No need to sleep at the hotel Saturday night to avoid the early departure fees by checking out in the early afternoon on Friday.
I don't think I can plead ignorance as I already called the 1-800 number and tried to get the reservation changed.
From an economic standpoint, they should let me out of this reservation, either both nights or on Nov. 12, as rooms in Philly are going for $300+ those nights and the hotel is now completely booked all week. Will calling the 1-800 number and arguing this help? I use to have status but I no longer do.
Last edited by jmsfla2002; Aug 7, 2011 at 3:53 pm
Aug 7, 2011, 4:28 pm
#27
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,644
The hotel would have a vested interest in the room so better to call the hotel directly and discuss options. Cancellations and no shows for award nights appear to be associated with excessive penalty so best to work out the issue in advance.
Aug 7, 2011, 10:18 pm
#28
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,418
For any issues with last minute cancellations (awards or $$), I always call the hotel and ask nicely. You never know who you might get. Be nice, it helps them be in a nicer mood too.
Dec 22, 2011, 11:34 am
#29
Join Date: Dec 2004
Programs: Globalist, Marriott Plat, various sundry
Posts: 984
This question isn't about a reward night reservation cancellation, but it's fairly related and I didn't know where to put this:
I'm looking at booking some reward nights at an IC (not PB), but I don't know if I'll be able to go. If I book it on my own, then find out that I can't go, is it possible for me to change the name on the reservation (or add someone and have them show up only) without cancelling the reservation?
I'm looking at booking some reward nights at an IC (not PB), but I don't know if I'll be able to go. If I book it on my own, then find out that I can't go, is it possible for me to change the name on the reservation (or add someone and have them show up only) without cancelling the reservation?
Dec 22, 2011, 10:34 pm
#30
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,418
This question isn't about a reward night reservation cancellation, but it's fairly related and I didn't know where to put this:
I'm looking at booking some reward nights at an IC (not PB), but I don't know if I'll be able to go. If I book it on my own, then find out that I can't go, is it possible for me to change the name on the reservation (or add someone and have them show up only) without cancelling the reservation?
I'm looking at booking some reward nights at an IC (not PB), but I don't know if I'll be able to go. If I book it on my own, then find out that I can't go, is it possible for me to change the name on the reservation (or add someone and have them show up only) without cancelling the reservation?
