InterContinental Amstel Amsterdam Master Thread
Aug 17, 2017, 4:53 am
#406
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Can I be totally honest? I felt a bit guilty, on my recent award night as an AMB, that I was upgraded from street to a big river view room whilst guests paying €600 a night couldn't even see out of their windows as they were covered for the renovation.
Aug 18, 2017, 3:00 am
#407
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Aug 18, 2017, 7:36 am
#408
Join Date: Feb 2014
Location: Antwerp
Programs: IHG Diamond Ambassador
Posts: 166
Not quite sure what the fuss is about. I've had 3 reward stays this year (and 3 more to come) with generous upgrades so far, depending on availability i've had, 4th floor Executive Suite with River View, Penthouse Suite with River View and 3rd floor Junior Suite with canal and river view.
Aug 18, 2017, 1:04 pm
#409
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Not quite sure what the fuss is about. I've had 3 reward stays this year (and 3 more to come) with generous upgrades so far, depending on availability i've had, 4th floor Executive Suite with River View, Penthouse Suite with River View and 3rd floor Junior Suite with canal and river view.
If they will treat a regular repeat guest with 8paid nights in last 7months , and RA to boot, like that, how the hell will Amstel treat
i)non-RA Ambassador
AND
ii)non-Regular, non repeating guest
OR
iii)Guest thast only stays on award nights
Aug 18, 2017, 7:35 pm
#410
Join Date: Apr 2017
Programs: SQ TPPS (21),QF G, NZ E, IHG D Amb, Marriott Gold, HH Gold, Shangri-La Jade, Accor Plat, Hertz P
Posts: 397
I can only report my actual experience in Aug2017, the accompanying statement by the DutyManager (DM) who checked me in and showed me to a non upgraded room
If they will treat a regular repeat guest with 8paid nights in last 7months , and RA to boot, like that, how the hell will Amstel treat
i)non-RA Ambassador
AND
ii)non-Regular, non repeating guest
OR
iii)Guest thast only stays on award nights
If they will treat a regular repeat guest with 8paid nights in last 7months , and RA to boot, like that, how the hell will Amstel treat
i)non-RA Ambassador
AND
ii)non-Regular, non repeating guest
OR
iii)Guest thast only stays on award nights
Aug 18, 2017, 11:09 pm
#411
Join Date: Jul 2016
Programs: Plat Amb
Posts: 17
Service downhill - shortterm mindset
As a RA, can confirm scubaccr's experience.
Because I made use of the BPG for this stay, they are refusing RA benefits.
Didn't even receive AMB amenities (which they consistently fail to deliver).
Room was not ready at 4PM. No upgrade.
They make it very clear to treat me as a second tier guest.
Because I made use of the BPG for this stay, they are refusing RA benefits.
Didn't even receive AMB amenities (which they consistently fail to deliver).
Room was not ready at 4PM. No upgrade.
They make it very clear to treat me as a second tier guest.
Aug 19, 2017, 1:09 am
#412
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
That's a really stupid comment from you, do you have any IHG Status ?
Feel free to stay on an award night and be vert dissapointed
This is a recent change of policy at Amstel
The whole point of FT is to alert other FT readers to such detrimental changes by the hotel.
Feel free to stay on an award night and be vert dissapointed
This is a recent change of policy at Amstel
The whole point of FT is to alert other FT readers to such detrimental changes by the hotel.
Aug 19, 2017, 1:18 am
#413
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
As a RA, can confirm scubaccr's experience.
Because I made use of the BPG for this stay, they are refusing RA benefits.
Didn't even receive AMB amenities (which they consistently fail to deliver).
Room was not ready at 4PM. No upgrade.
They make it very clear to treat me as a second tier guest.
Because I made use of the BPG for this stay, they are refusing RA benefits.
Didn't even receive AMB amenities (which they consistently fail to deliver).
Room was not ready at 4PM. No upgrade.
They make it very clear to treat me as a second tier guest.
As such all RA benefits, full +2cat minimum upgrade, Club Lounge/Experience are guaranteed .
You need to escalate to Ambassador Services and seek compensation. As an RA I'd be asking for 50k points, (the points needed for an award at Amstel)
I wonder, did you stay whilst Anita was of her 3week summer vacation around July 24th -Aug 10th period ?
I found the new(ish) member of Amstel team who was the Duty Manager, poor and DM appeared delighted (rather than apologetic) to inform me I can't have the upgrade on an award night and that further Amstel policy is Amstel don't give any upgrades on award nights.
Aug 19, 2017, 3:32 am
#414
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
BPG nights are by IHG t+c for BPG to count as if a paid qualifying night for the guest.
As such all RA benefits, full +2cat minimum upgrade, Club Lounge/Experience are guaranteed .
You need to escalate to Ambassador Services and seek compensation. As an RA I'd be asking for 50k points, (the points needed for an award at Amstel)
I wonder, did you stay whilst Anita was of her 3week summer vacation around July 24th -Aug 10th period ?
I found the new(ish) member of Amstel team who was the Duty Manager, poor and DM appeared delighted (rather than apologetic) to inform me I can't have the upgrade on an award night and that further Amstel policy is Amstel don't give any upgrades on award nights.
As such all RA benefits, full +2cat minimum upgrade, Club Lounge/Experience are guaranteed .
You need to escalate to Ambassador Services and seek compensation. As an RA I'd be asking for 50k points, (the points needed for an award at Amstel)
I wonder, did you stay whilst Anita was of her 3week summer vacation around July 24th -Aug 10th period ?
I found the new(ish) member of Amstel team who was the Duty Manager, poor and DM appeared delighted (rather than apologetic) to inform me I can't have the upgrade on an award night and that further Amstel policy is Amstel don't give any upgrades on award nights.
Aug 19, 2017, 5:27 am
#415
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Aug 19, 2017, 6:12 am
#416
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,771
Should they be offering the option of drinks vouchers for spires rather than autocrediting 600 points? I had to push for drink vouchers when checking in yesterday.
Having a better experience than my last stay despite dinner in la rive being painfully slow last night (took over 3 hours). The new club experience makes a big difference.
Having a better experience than my last stay despite dinner in la rive being painfully slow last night (took over 3 hours). The new club experience makes a big difference.
Aug 19, 2017, 7:40 am
#417
Join Date: Apr 2017
Programs: SQ TPPS (21),QF G, NZ E, IHG D Amb, Marriott Gold, HH Gold, Shangri-La Jade, Accor Plat, Hertz P
Posts: 397
Thanks for the permission to stay on an award night, much appreciated. Can I use your points?
I wasn't aware that the whole point of FT is to alert others to detrimental experiences. I find it useful for other purposes.
Based on your posts, and the contradictory treatment of others at Amstel, I just wondered whether IC's had swapped notes about your DYKWIA behaviour and the Amstel reacted accordingly. Just a thought...
Oh, I'm RA by the way, and I find being pleasant and polite goes a long way.
Aug 19, 2017, 10:16 am
#418
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,771
Well I spoke too soon, day 2 and I am being told that the club life drinks in A bar are limited to 2 per person per day. That is not documented anywhere and I am beginning to think they are making it up as they go along.
Aug 19, 2017, 10:59 am
#419
Join Date: Jul 2016
Programs: Plat Amb
Posts: 17
Was the manager you spoke with Mr J?
That was the one who invented the exclusion for RA club benefits on BPG.
I called AMB services regarding this earlier this week. They are still trying to get into contact with the hotel. I suggest you also log the issue with AMB services.
That was the one who invented the exclusion for RA club benefits on BPG.
I called AMB services regarding this earlier this week. They are still trying to get into contact with the hotel. I suggest you also log the issue with AMB services.