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Please post your Rewards Club Elite experiences (Archive Thread 2015)

Please post your Rewards Club Elite experiences (Archive Thread 2015)

Old Oct 22, 15, 2:10 pm
  #211  
 
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Spire; AA Gold and free agent (DH = AA EXP)
Posts: 1,757
Originally Posted by Chinatrvl View Post
CP Hong Kong Kowloon East

Value for € or Priority Club Points? Would you return?
Probably not. There are better options for now.
I have stayed a couple of times at the Hotel EAST in Tai Gu. The hotel has similar rates in a very good location for my liking (the attached mall is quite good, and I kind of like to walk along the sea to Shau Kei Wan in the evening for dinner), a stunning view from the rooms and the roof-top bar. Rooms are on the small side.
In Kowloon, The Langham is a newly renovated property with top-notch service of a different league and good member recognition. It's on Beijing Road in the middle of the Kowloon hustle and bustle (that I can very much live without).
It's really a shame, but I don't see much reason to return to TKO with slipping standards and good alternatives.
Wow. You previously had nothing but amazing things to say. Have you talked with hotel management about this? I have a stay here coming up and your comments are making me very concerned.
TravelLawyer is offline  
Old Oct 23, 15, 2:20 pm
  #212  
 
Join Date: Sep 2013
Location: Beijing, Paris, Edinburgh
Programs: Marco Polo Diamond, Flying Blue Platinum for Life, GHA Black, IHG Platinum
Posts: 428
CP Hong Kong Kowloon East

Originally Posted by AtomicLush View Post
Wow. You previously had nothing but amazing things to say. Have you talked with hotel management about this? I have a stay here coming up and your comments are making me very concerned.
Agreed, this is good advice to the original poster. I have found the GM to be very reactive, he has always followed up my comments very carefully. Best thing is to send him an E mail. I have almost exactly the same profile and experiences as Chinatrvl, as it happens.

I also had the same problem as Chinatrvl with the second service back in July, and after I raised the issue with the GM, I had a personal turndown service every night on my next stay, one housekeeping staff plus one supervisor!

Last edited by DernierVirage; Oct 23, 15 at 2:25 pm Reason: Add title
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Old Oct 23, 15, 2:54 pm
  #213  
 
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, Bonvoy Titanium, FB LP, LH SEN, Ctrip Diamond VIP.
Posts: 3,022
Originally Posted by AtomicLush View Post
Wow. You previously had nothing but amazing things to say. Have you talked with hotel management about this? I have a stay here coming up and your comments are making me very concerned.
I'm not saying it's a horrible property. On the contrary. But it used to be much better.
As stated, I was invited to give feedback - but wasn't called back when I tried. I addressed my concerns at check-out and the lady was seriously interested in feedback (contrary to the guys at front desk).
However, also the market in Hong Kong has changed over the years and you can easily find similar rates at better/better located (non-IHG) hotels. Therefore, the CP has now a whole lot more competition and, in my opinion, needs to keep its standard (used to be comparable to ICs!) up more than ever.

Last edited by Chinatrvl; Oct 23, 15 at 3:00 pm
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Old Oct 25, 15, 6:43 am
  #214  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM LTP| Emirates Gold |InterContinental Spire RA |A Club Gold |AMEX Plat| Visa Plat |Hertz P
Posts: 8,660
Holiday Inn Toulouse airport

Holiday Inn Toulouse airport


What is your IHG Rewards Club status?

Spire Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very much so

Which room did you book and which upgrade did you receive?
Stayed twice in a month
Booked best advance rate, and received an executive room
Booked executive room and received Junior Suite

How are the rooms?
Executive room is around 35sqm large
Junior suite is around 55 sqm
Recently renovated.
Elegant contemporary design
Seating area, comfortable bed. Junior suite has an opened seating area, separated by a shelf.
Large bathroom with bathtub
Flat TV with large selection of French and international channels
Kettle with tea
Tassimo coffee machine. Cookies
Very quiet

How is the exec. lounge?
N/A

What was good and what was bad?

Good:
- Very friendly staff
- Completely renovated
- Convenient location for business in the airport area
- Very good breakfast
- Fast and efficient free shuttle (arrived 5 minutes after calling)

Bad:
- Outdoor swimming pool was out of order

Value for $ or IHG Rewards Club Points? Would you return?
Yes, definitely

Last edited by FLYGVA; Oct 25, 15 at 9:36 am Reason: adding name of property to post instead of post title only
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Old Oct 26, 15, 1:19 am
  #215  
HAT
 
Join Date: Oct 2015
Location: London, UK
Programs: BA, IHG, Hyatt
Posts: 260
Crowne Plaza London - Kensington

Crowne Plaza London - Kensington

What is your IHG Rewards Club status?
Spire Elite

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes!

Which room did you book and which upgrade did you receive?
Booked an Executive Room, received 1 Bedroom Duplex Suite

How are the rooms?
- Duplex suite with a large living room downstairs and decent bedroom with a king size bed upstairs
- The room is clean with a lot of space
- 2 Flat TVs with good selection of international channels
- Very quiet

How is the exec. lounge?
- The club lounge wasn't huge and might be quite busy in the evenings.
- Good alcohol selection and great food options
- Cosy seating area with books and magazines

What was good and what was bad?

Good:
- Very friendly staff
- Decent location with Gloucester Road Tube Station is just across the road
- Amazing breakfast with some Japanese options
- Good status recognition, received a personalised welcome letter acknowledging my status
- The rooms wasn't ready when we arrived so been offered a glass of prosecco free of charge
- Free high-speed WiFi
- Gym and sauna

Bad:
- Nothing really

Value for $ or IHG Rewards Club Points? Would you return?
Absolutely
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Old Oct 27, 15, 1:03 pm
  #216  
 
Join Date: Oct 2010
Programs: Hilton Diamond, Marriott Gold, IHG Platinum, ClubCarlson Gold
Posts: 309
Crowne Plaza Phoenix Airport - PHX

Crowne Plaza Phoenix Airport - PHX

- What is your Priority Club status?
Platinum via CC.

- Were you happy with the hotel/stay?
Yes, so far.

- Which room did you book and which upgrade did you receive?
Booked 2 Queens (regular room), was upgraded to 2 Queens Executive Level, and ended up with a King Executive Level when the FDW asked if I minded moving to a King.

- How are the rooms?
My room was probably recently refreshed. King bed, nice desk, mini-fridge, very large flat screen TV, sofa, coffee table, standard layout for a bathroom. Many bathroom amenities not normally seen in a regular room.

- How is the exec. lounge?
There does not appear to be an executive lounge.

- What was good and what was bad?
My rate came with breakfast coupons offering three different meals. One could order anything off the breakfast menu for three dollars if you had a breakfast coupon. There is limited complimentary self-parking so I ended up with complimentary valet parking. The bed was very comfortable. The climate control worked well. The only knock I have is that they do not have an Executive Lounge. Of course I don't know what percentage of CP's do have an Executive Lounge.

- Value for $? Would you return?
Terrific value given that my rate was less than the BAR and included breakfast. Even more value added with the upgrade to the Executive floor and complimentary valet parking.

Last edited by FLYGVA; Oct 28, 15 at 6:11 am Reason: adding name of property to post instead of title only
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Old Oct 29, 15, 2:50 pm
  #217  
 
Join Date: Nov 2013
Location: HEL
Programs: Only Gold card I have is at F24Seven :D
Posts: 5,144
Holiday Inn London Heathrow Ariel

Holiday Inn London Heathrow Ariel

What is your IHG Rewards Club status?
Spire Elite (it was recognized)

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Not impressed, did the work.

Which room did you book and which upgrade did you receive?
Booked a standard single room cheapest advance rate. No upgrade, nothing other than the welcome points offered.

How are the rooms?
- Small, really. The bed was 120 or 140 queen though, but SMALL.
- Seemed clean, OK. Very basic.
- At least I got a room facing inner circle yard, so noise from heathrow was not problem, but some noise through door from the corridor yes.

How is the exec. lounge?
- None

What was good and what was bad?

Good:
- Friendly staff
- Decent location with FREE London buses from airport (423 from T5 or 1XX series from T3)
- Cheaper end at Heathrow, but Ok for money

Bad:
- Nothing other than no upgrade but I did not care really

Value for $ or IHG Rewards Club Points? Would you return?
Maybe. Only for overnight connection if cheap. I paid some 54£ IIRC and that is max.
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Old Oct 29, 15, 3:37 pm
  #218  
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Join Date: Oct 2015
Location: London, UK
Programs: BA, IHG, Hyatt
Posts: 260
Holiday Inn - Helsinki Airport (Vantaa)

Holiday Inn - Helsinki Airport (Vantaa)

What is your Priority Club status?
Spire

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
It was ok

Which room did you book and which upgrade did you receive?
Booked a Standard Room, got an Exec Room (the best room they have)

How are the rooms?
The room was good enough for the airport hotel, it was clean and spacious with a separate mini-room that can be used as an office.

How is the exec. lounge?
N/A

What was good and what was bad?

Good:
- Close to the airport with a free shuttle provided (7mins by bus)
- Flamingo Entertainment Centre located nearby, so you can kill some time there.
- They have a sauna, but I haven't used it.
- Good status recognition: upgrade, bonus points and complimentary breakfast have been provided.

Bad:
- Can't see any

Value for $ or Priority Club Points? Would you return?

Would return, good for a quick stay before an early flight.
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Old Oct 29, 15, 4:00 pm
  #219  
 
Join Date: Nov 2013
Location: HEL
Programs: Only Gold card I have is at F24Seven :D
Posts: 5,144
Originally Posted by Saash View Post
Holiday Inn - Helsinki Airport (Vantaa)

- Good status recognition: upgrade, bonus points and complimentary breakfast have been provided.

.
Very interesting they offered complimentary breakie? Did you ask for it? I have stayed here several times for early flights and never got one, even though they always give the best room for Spire (and Plat in the past) ^
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Old Oct 30, 15, 2:26 am
  #220  
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Join Date: Oct 2015
Location: London, UK
Programs: BA, IHG, Hyatt
Posts: 260
Originally Posted by FFlash View Post
Very interesting they offered complimentary breakie? Did you ask for it? I have stayed here several times for early flights and never got one, even though they always give the best room for Spire (and Plat in the past) ^
Just asked if the breakfast is included as I wasn't sure if I had one. A lady at the reception checked with a manager, and voilà! I then double checked the booking confirmation and the breakfast wasn't included indeed.
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Old Oct 30, 15, 12:19 pm
  #221  
 
Join Date: Jan 2001
Location: Ventura, CA
Programs: UA 1P, MR PE ++++
Posts: 147
ANA Crowne Plaza Osaka Japan

ANA Crowne Plaza Osaka Japan

What is your IHG Rewards Club status?
Platinum Elite -- Recognized

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes. Treated very well. I had previously stayed here in the past multiple times with the last one being about 6 years ago. Nothing much has changed in a good way.

Which room did you book and which upgrade did you receive?
Booked two different reservations -- 2 nights paid Club Floor Double and 2 nights Award Stay for Standard Room. Contacted them before stay and they stated due to be sold out I would have to move but changed rooms to non-smoking. At check-in, was provided Club room for all nights on 21st floor. No real upgrade on the club room we booked.

How are the rooms?
The bedroom barely fit the double bed that we received. Room furnishings and style were all decent but not really special. Bathroom was decent size with a large enclosed shower and separate tub area. Vanity around sink was a bit small but usable.

How is the exec. lounge?
Club lounge is on second floor with no view. Helpful and friendly staff with a average breakfast (eggs, rotating waffles/French toast bites, bacon/sausage, pastries), afternoon tea (small desserts 3 - 5pm) and decent hors d'oeuvre in the evening (6 - 8 pm) with free drinks. 2 types of beer -- Asahi Super Dry & Heineken, all the standard liquors although not top shelf -- didn't have any bourbon or Japanese Whiskey - just Chivas which I really don't care for. Funny story, I thought one bottle was a Japanese whiskey and thought it was a bit sweet in my ginger ale, turned out it was plum wine.


What was good and what was bad?
Good: Got upgraded to the Club lounge floor for the whole stay. Close enough to Osaka Station (10 -15 minutes walking once I remembered the way that is mostly underground or bus on the 1/2 hour) with easy access to Kyoto/Nara/Kobe).

Bad: Staff in lounge and front desk didn't have knowledge of the "Ta-Q-Bin" Luggage forwarding service. They both had to call the Bell Desk to get info. The front desk guy was at first adamant that they didn't do it until I mentioned the concierge said they did. The bell desk handled the transaction fast and easy -- great deal - $17:50 US to send our 26" bag of dirty clothes to the Airport while we tour around a few more days.
Never could get the bus to meet our schedule (more our fault).

Value for $ or IHG Rewards Club Points? Would you return?
My negotiated rate turned out to be more then half of what they were charging a month out (glad I booked early since this rate was sold out at least 2 months before -- Y19000/nt for club room (incls extra person fee of Y2K) and 25K pts/night for 2 nights). I really like this hotel, it is a little out of the way to best areas of city but still close enough that didn't really affect us.
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Old Oct 30, 15, 3:36 pm
  #222  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM LTP| Emirates Gold |InterContinental Spire RA |A Club Gold |AMEX Plat| Visa Plat |Hertz P
Posts: 8,660
Holiday Inn Express - Amiens (France)

Holiday Inn Express - Amiens (France)

What is your IHG Rewards Club status?

Spire Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very much so

Which room did you book and which upgrade did you receive?
Booked cheapest advance rate and received room on high floor facing the courtyard

How are the rooms?
Around 28 sqm
Smart and warm contemporary design
Seating area, comfortable bed.
Bathroom with shower
Flat TV
Kettle with tea
Tassimo coffee machine.
Very quiet

How is the exec. lounge?
N/A

What was good and what was bad?

Good:
- Very impressed by the quality of service
- Very friendly staff
Recent hotel
- Convenient location (just next to the central station)
- Very good breakfast: organic tea, espresso, fresh and healthy products (definitely not the horrible American HIX breakfast)


Bad:
Nothing

Value for $ or IHG Rewards Club Points? Would you return?
Yes, excellent value

Last edited by FLYGVA; Oct 31, 15 at 8:28 am Reason: adding name of property to post instead of title only
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Old Oct 30, 15, 3:47 pm
  #223  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM LTP| Emirates Gold |InterContinental Spire RA |A Club Gold |AMEX Plat| Visa Plat |Hertz P
Posts: 8,660
Crowne Plaza Lille - Euralille

Crowne Plaza Lille - Euralille

What is your IHG Rewards Club status?

Spire Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked cheapest advance rate with breakfast and received and executive room on high floor

How are the rooms?
Around 30 sqm
Elegant and warm contemporary design
Seating area, comfortable bed.
Bathroom with bathtub. Molton Brown amenities
Flat TV
Kettle with tea
Nespresso coffee machine.
Very quiet
View over the city

How is the exec. lounge?
N/A

What was good and what was bad?

Good:
- Friendly staff
- Convenient location (just next to the TGV Euralille station)
- Comfortable room

Bad:
- Breakfast is pretty good, but room is definitely too busy
- Lunch is simply terrible for food quality (there is obviously no chef at the hotel: you pay the price of the restaurant but get the food of a canteen), service is slow and not exactly smiling
- Rooms is too dark (even if lights on)


Value for $ or IHG Rewards Club Points? Would you return?
Hotel is definitely not cheap

Last edited by FLYGVA; Oct 31, 15 at 8:30 am Reason: adding name of property to post instead of title only
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Old Oct 30, 15, 4:06 pm
  #224  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM LTP| Emirates Gold |InterContinental Spire RA |A Club Gold |AMEX Plat| Visa Plat |Hertz P
Posts: 8,660
Crowne Plaza Lyon - Cité Internationale

Crowne Plaza Lyon - Cité Internationale

What is your IHG Rewards Club status?

Spire Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked cheapest advance rate with breakfast and received an executive room on high floor.

How are the rooms?
Around 30 sqm.
Comfortable room (slighty dated)
Seating area with desk
Bedroom with comfortable bed
Cafés Richard expresso machine. Kettle
Flatscreen television with basic selection of international channels
Small bathroom with bathtub and toilets. Molton Brown amenities
Very quiet

How is the exec. lounge?
N/A

What was good and what was bad?

Good
- Very friendly and professional staff
- Very good breakfast in elegant renovated restaurant/bar
- Very good restaurant
- Fast wifi
- Easy access with bus from Central station
- Very good sweet canapés as welcome gift

Value for $ or IHG Rewards Club Points? Would you return?
Yes

Pictures of the city

Pictures of the hotel

Last edited by FLYGVA; Oct 31, 15 at 8:32 am Reason: adding name of property to post instead of title only
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Old Oct 30, 15, 4:26 pm
  #225  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM LTP| Emirates Gold |InterContinental Spire RA |A Club Gold |AMEX Plat| Visa Plat |Hertz P
Posts: 8,660
Holiday Inn Valencia

Holiday Inn Valencia

What is your Priority Club status?

Spire Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked cheapest advance rate with breakfast, and received an executive room on high floor.

How are the rooms?
Around 28 sqm.
Desk, bedroom, bathroom, closets (no balcony)
Quite elegant beige/wood contemporary design, wood floor
Comfortable bed.
Marble bathroom with bathtub. Towels could be renewed (pretty thin and old)
Good selection of international channels
Complimentary mineral water, sparkling water.
Surprisingly nice lithograpies on the wall.
Very quiet. Perfectly clean and pretty well maintained

How is the exec. lounge?
N/A

What was good and what was bad?

Good:.
- Pleasant but tiny outdoor pool on the rood
- Rent a bike station close to the hotel
- Location (opposite Palau de les Arts Reina Sofia area, minutes from city centre and harbour/beach)

Bad:
- Check-in was very chaotic: staff has all changed and is definitely not as smiling and professional as before (no IHG Rewards Elite lane, very slow member of staff, not exaclty smiling attitude).
- Breakfast room was overcrowded (but staff made his possible to clean table as quick as possible). Food at breakfast is pretty basic/poor quality.

Value for $ or Priority Club Points? Would you return?
Yes, very good value.
Even if the hotel has not the charm of the superb Palacio Marques de Caro hotel

Some tips for very good gastropubs in Valencia:
Vuelve Carolina
Canalla Bistro by Ricard Camarena

pictures of the city

Last edited by nicolas75; Nov 8, 15 at 11:44 pm Reason: adding name of property to post instead of title only
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