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Please post your Rewards Club Elite experiences (Archive Thread 2015)

Please post your Rewards Club Elite experiences (Archive Thread 2015)

Old Jul 15, 15, 7:41 pm
  #151  
 
Join Date: Aug 2011
Location: Honolulu, Hawaii
Programs: IHG Plat, Hilton Silver, SPG Preferred Plus
Posts: 89
Holiday Inn West Covina

Holiday Inn West Covina

What is your IHG Rewards Club status?
Platinum

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Mostly

Which room did you book and which upgrade did you receive?
Booked standard, received same.

How are the rooms?
Room was okay, looked pretty new. Bathroom area was a bit narrow. Some noise from the freeway and possibly a little from the hotel itself -- I couldn't determine the source.

How is the exec. lounge?
N/A

What was good and what was bad?
Good:
- There's a few restaurants and shopping centers in the area. Had dinner at In-N-Out about half a mile away.
- Hotel looked pretty new.

Bad:
- Nothing serious other than freeway noise.

Value for $ or IHG Rewards Club Points? Would you return?
Stayed on Pointsbreaks, so it was good value, even though I basically traded the savings in points for gas and time spent on the 10.
nightmarch is offline  
Old Jul 15, 15, 7:50 pm
  #152  
 
Join Date: Aug 2011
Location: Honolulu, Hawaii
Programs: IHG Plat, Hilton Silver, SPG Preferred Plus
Posts: 89
Crowne Plaza LAX

Crowne Plaza LAX

What is your IHG Rewards Club status?
Platinum

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked standard, received upgrade to club floor.

How are the rooms?
Room was good. They provided some amenities to help with sleep -- aroma bottles, earplugs. Some noise from LAX as expected. No complaints.

How is the exec. lounge?
Didn't have time to use it, unfortunately. Perhaps as an airport hotel they could have extended lounge hours?

What was good and what was bad?
Good:
- Upgrade to club floor.
- Amenities to help sleep were a nice touch.
- Liked the room.

Bad:
- Had an issue with parking. Asked for in-and-out privileges at the hotel when checking in. Hotel front desk took the ticket from the center and gave me a different one. When I tried to use it the parking center said it wasn't validated by the hotel and charged me to exit. I later went to the front desk and the hotel offset the fee, but it took a while to straighten everything out.

Value for $ or IHG Rewards Club Points? Would you return?
Stayed for 25k points. It was decent, but I'd also consider other area hotels.
nightmarch is offline  
Old Jul 18, 15, 2:17 pm
  #153  
 
Join Date: Jul 2013
Posts: 1,872
Holiday Inn Express Wisconsin Dells

What is your IHG Rewards Club status?
Platinum

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
NO

Which room did you book and which upgrade did you receive?
booked Executive room and received no suite upgrade. One rep told me on phone they have presidential suite but they don't provide upgrade to that. Other reps told me they have none to upgrade to.

How are the rooms?
Room was average. the AC/Heat is noisy. Small bathroom.

How is the exec. lounge?
None

What was good and what was bad?
Good:
Location

Bad:
- if you want room service or don't wish to be disturbed, they require you to let the front desk agents know and didn't have those door tags.

- Breakfast is very poor. Very basic and on plastic plate. The dining area is in the lobby itself and it is too small and it gets crowded with families and kids and has lines and no enough tables and chairs.

Value for $ or IHG Rewards Club Points? Would you return?
Stayed for Reward night certificate and 35k points and would NOT return.
Blueskyheaven is offline  
Old Jul 18, 15, 5:57 pm
  #154  
 
Join Date: Mar 2006
Location: BCN
Programs: IHG, M&M, FB, Avios, ALL, etc.
Posts: 922
InterContinental Paris Le Grand

What is your IHG Fewards Club status?

Platinum

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, but disappointed

Which room did you book and which upgrade did you receive?
I booked the Classic Room (only one available with points), and was upgrade to an Opéra View Junior Suite.

How are the rooms?
The junior suite has an entrance hall, a large bedroom with a sofa and a balcony overlooking the Opéra, and a bathroom with separate shower and toilet.

How is the exec. lounge?
No access.

What was good and what was bad?

Good:
- Upgrade without asking. I never thought I'd get it, as the hotel was full and I'm just a humble Plat
- Unbeatable views of the Opéra.
- Great location
- Attentive staff

Bad:
- The furniture is old and worn, the wallpaper was peeling off, the bedsite table had a missing knob... We had to report a water leak (a drop was falling down from the ceiling every 10 seconds), which was fortunately fixed. The rack rate of this room is EUR 1600!!!
- 5 minutes after we got the room, someone opened the door without knocking! He was coming to bring us a welcome gift, which is fine, but why did he enter the room like this?? He was polite, but didn't really apologised for it.
- We had breakfast for EUR 45 each. It was good, but not great: almost no cakes, the fruit was not very tasty... That would be a fine breakfast at a Crowne Plaza for less than EUR 20. Here you just paying that much for having breakfast at the Café de la Paix.
- No swimming-pool, the sauna is not free for guests... only the gym, which is quite small and claustrophobic.
- I was told I would be getting my Welcome points automatically, as I usually do at other hotels one or two days later. After a week without getting them I e-mailed the hotel, but they haven't even replied as yet.

Value for $ or IHG Rewards Club Points? Would you return?
I would never, ever pay that much for such a hotel, it's not my cup of tea. However, when so many points are required for any IHG hotel in Paris, for 50k this a no-brainer (but only once for me).
josmon10 is offline  
Old Jul 18, 15, 11:25 pm
  #155  
 
Join Date: Jul 2014
Location: California
Programs: Ihg Spire, Amb
Posts: 181
You're a Plat, booked a Room on points, got upgraded from a Classic to an Opera View Junior Suite AND received a welcome gift? I'd say you were treated extraordinarily well. I've received less on paid stays w/ambassador status. I would've been ecstatic in your siatuation.
ARR72 is offline  
Old Jul 19, 15, 3:25 am
  #156  
 
Join Date: Mar 2006
Location: BCN
Programs: IHG, M&M, FB, Avios, ALL, etc.
Posts: 922
Originally Posted by ARR72 View Post
You're a Plat, booked a Room on points, got upgraded from a Classic to an Opera View Junior Suite AND received a welcome gift? I'd say you were treated extraordinarily well. I've received less on paid stays w/ambassador status. I would've been ecstatic in your siatuation.
And so were we, that's why I said I was happy with the stay. The disappointment is with the hotel. This is Le Grand, meant to be one of the very best among the almost 5000 properties of IHG. I was expecting to find the ideal, perfect hotel, and it certainly wasn't.
josmon10 is offline  
Old Jul 20, 15, 12:01 pm
  #157  
 
Join Date: Jul 2015
Programs: Spire Ambassador, Hilton Gold, Star Alliance Gold
Posts: 14
Holiday Inn Express Essen City Center

What is your IHG Rewards Club status?

Platinum Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

I did not expect very much for my first HIX and got what I expected.

Which room did you book and which upgrade did you receive?

Queen bed room with sofa bed. No upgrade since because no better room at hotel.

How are the rooms?

Room was small but partly because we used the sofa as a 2nd bed. Queen bed is also very small. Bathroom is basic but everything was OK, it does the job.

What was good and what was bad?

Good:

- Location, very close to ciy center and shopping mall, IKEA, ...
- Free parking around the hotel on sunday
- Clean
- Breakfast was good for free breakfast except...


Bad:

- ... I missed some scrambled eggs
- Front desk staff (who happened to be the manager of duty) was not friendly at all. Acted a bit awkward.
- No mini bar
- Small rooms

Value for $ or IHG Rewards Club Points? Would you return?

Yes, for the location and price.
DarrowNAGE is offline  
Old Jul 20, 15, 8:21 pm
  #158  
 
Join Date: Jun 2004
Location: SFO, SJC
Programs: UA MM /Gold ; AS MVP Gold; SWA A LIst and CP; HH Gold; Bonvoy Titanium; IHG Plat Elite
Posts: 581
Holiday Inn Portland-Airport (I-205)

What is your IHG Rewards Club status?
Platinum

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
YES

Which room did you book and which upgrade did you receive?
1 KING BED NONSMOKING - 20,000 points
Walking in past midnight we were given a suite upgrade on the 7th floor.

How are the rooms?
Room was great! Having a suite is always better when one wakes earlier than your spouse. Comfy bed, clean bathroom - decent counter space for 2 people's toiletries.

How is the exec. lounge?
OK. Located on 8th floor - looks like 2 rooms knocked into one - TV, lounge, 2 bar tables, 1 smaller table, icky pastries on a tray, coffee, sodas juice and water in a fridge. also some fresh fruit in a bowl on the counter.

What was good and what was bad?
Good: Location - easy to get to enroute during a roadtrip. Smooth check in. We walked in past midnight and the gal was sitting there. Too often we've waited until someone showed up to check us in.

Bad:
nothing out of the ordinary. We saw a bus loaded with flight crew ahead of us but they sailed thru and did not hold up the check in counter at all.

Value for $ or IHG Rewards Club Points? Would you return?

Stayed for 20k points and would return. The place was sold out and even after we checked in we heard the receptionist take a call and turn the customer away. She gave them the numbers of two other local places to try which I thought was exceptional customer service.
lainys is offline  
Old Jul 21, 15, 6:30 am
  #159  
 
Join Date: Sep 2012
Location: FRA
Programs: MileagePlus Premier Silver, IHG Spire Elite, HHonors Silver, RapidRewards
Posts: 382
HI Eindhoven

What is your IHG Rewards Club status?
Spire

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Bx: Standard Room at IHG Advance Purchase rate
Rx: Executive room on 9th floor (out of 10 floors).

How are the rooms?
Very spacious. Wall-to-wall glass with a panorama of old and new Eindhoven. Halogen in-wall reading lamps on both sides of the Euro-king bed. Bathroom looked a bit dated, but again, plenty of space. Nice big writing desk, fold out flatscreen (older, thicker model), minibar.

How is the exec. lounge?
NA

What was good and what was bad?
Good:
Price. Good-sized rooms. Good bar (beers/food). Got a good upgrade.

Bad:
Not in the heart of the action at all. Restaurant closed on Sunday night (bar food only). Check-in was cludgy, and wasn't recognized as IHG/Spire member until I offered that info.

Value for $ or IHG Rewards Club Points? Would you return?
For 52€ all-in, I'd definitely use this as a base within the Netherlands, or even to shoot down into parts of Belgium. Many IHG properties in Belgium are more than double that.
FonzieBone is offline  
Old Jul 26, 15, 10:51 am
  #160  
 
Join Date: Feb 2013
Location: Tokyo, Japan
Programs: CX SL, IHG PA
Posts: 8
Holiday Inn East Taipei

Holiday Inn East Taipei

What is your IHG Rewards Club status?
Platinum

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
I booked the cheapest room, One Double Deluxe Room.
Upgraded to One Bed Executive Junior Suite two days before checking in.

How are the rooms?
The junior suite has a seprated bedroom, a sofa, a business table, a simple kitchien area and a bathroom with separate shower room and bath. Two tv sets, one in the living area, and one in the bed room

How is the exec. lounge?
Offered lounge access, but we did not go.

What was good and what was bad?
Good:
- Room Upgrade.
- Good sound proof in the room.
- Free shuttle bus to Taipei 101
- Staff with great attitude.
- A lot of Taiwanese local restaurants near the hotel.

Bad:
- A little distance to Taipei City center.
- A lot of group tourists.

Value for $ or IHG Rewards Club Points? Would you return?
I would defitnitely return here if I can pay the low season price again.
But when in high season. It would be better if you use 15000 points for a reward room.
hanwu85 is offline  
Old Jul 27, 15, 1:05 am
  #161  
 
Join Date: Sep 2012
Location: FRA
Programs: MileagePlus Premier Silver, IHG Spire Elite, HHonors Silver, RapidRewards
Posts: 382
HIX Baden-Baden

What is your IHG Rewards Club status?
Spire

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
I guess. I could go either way.

Which room did you book and which upgrade did you receive?

Bx: cheapest standard room
Rx: Highest floor. Was told they're only have 1 category of room so no upgrade available.

How are the rooms?
Tad cramped, but modern. Partly-opening (German tilt style) windows onto a balcony where no one can go, but the sunset was nice. Bathroom size was sufficient.

How is the exec. lounge?
NA

What was good and what was bad?
Good:

Nothing really jumped out at me.

Bad:
- Breakfast was complete cluster-****. No through foot traffic, so everyone trying to enter, exit, and scavenge for morsels in a tiny lane. Coffee machine right on the end of said lane. Not enough seating.
- No recognition of status whatsoever. Stated benefits provided only when asking.

Value for $ or IHG Rewards Club Points? Would you return?
Only with a corporate rate. I'd return, but only to hit nights/stays for promos.
FonzieBone is offline  
Old Aug 5, 15, 11:35 am
  #162  
 
Join Date: Oct 2012
Posts: 139
Holiday Inn Express Whitby Oshawa

Holiday Inn Express Whitby Oshawa

What is your IHG Rewards Club status?
Platinum.

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very.

Which room did you book and which upgrade did you receive?
Booked King Leisure, upgraded to King Suite.

How are the rooms?
Suites are nearly 2x the size of regular rooms. One half is a wet bar, sofa, fridge, microwave, large flat screen. Far room is bedroom with ottoman and another flat screen. Windows open in both rooms (up to 10cm).

How is the exec. lounge?
N/A.

What was good and what was bad?
Good:
-Friendly staff,
-Terrific upgrade
-Strict noise policies, wish all properties adopted this
-Higher-end HIX, attractive exterior, clean, modern interior
-Modern, spacious rooms
-Good shower pressure, ergonomic shower head
-Quiet, good soundproofing, slept great
-Beautiful outdoor pool
-10-minute walk to Whitby GO! Station (50-minute ride to downtown Toronto)
-Over a dozen restaurants across the street, including proper sit-down ones

Bad:
-No HD channels
-Breakfast area cramped, a bit of a zoo

Value for $ or IHG Rewards Club Points? Would you return?
Rates are high in the summer for an HIX ($160+), but was sold out well in advance at it is either the best or second-best hotel in the Whitby/Oshawa area.
stigs is offline  
Old Aug 5, 15, 11:44 am
  #163  
 
Join Date: Oct 2012
Posts: 139
Holiday Inn Guelph Hotel & Conference Centre

Holiday Inn Guelph Hotel & Conference Centre

What is your IHG Rewards Club status?
Platinum.

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very.

Which room did you book and which upgrade did you receive?
Booked Queen Leisure, upgraded to King Executive.

How are the rooms?
Modern. Slightly larger than a typical HI property. Nicely equipped with large flat screen, much larger than 32" stated on website. Fridge, microwave.

How is the exec. lounge?
N/A.

What was good and what was bad?
Good:
-Super-friendly staff
-Beautiful open lobby area with a holidome concept (restaurant, pool and high ceiling)
-Elements Lounge in the holidome area is a terrific restaurant with daily evening buffets around $17
-Pleasant indoor pool area
-Good shower pressure, ergonomic shower head
-Quiet until housekeeping around 9am
-large mall, pharmacy and LCBO across the street
-25-minute walk to U of Guelph campus

Bad:
-No HD channels
-Restaurant & room service both shut down promptly by 9pm
-Painfully slow elevators

Value for $ or IHG Rewards Club Points? Would you return?
Very competitive, around $100-120/night in the summer.
stigs is offline  
Old Aug 5, 15, 11:56 am
  #164  
 
Join Date: Oct 2012
Posts: 139
Staybridge Suites Guelph

Staybridge Suites Guelph

What is your IHG Rewards Club status?
Platinum.

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very.

Which room did you book and which upgrade did you receive?
Booked Queen Suite, given same (as expected given PB).

How are the rooms?
Like any SS, well-designed. Mini-kitchen upon entry with full-sized fridge, microwave, two-burner stove, dishwasher. Square-shaped room roughly 6m x 6m. Sink outside bathroom area.

How is the exec. lounge?
N/A.

What was good and what was bad?
Good:
-Super-friendly staff
-Expertly-equipped rooms, great for long-term stays
-Wonderful breakfast with many quality hot & cold options (loved the fresh melons)
-Dinner provided TUE-WED-THU
-Good shower pressure, ergonomic shower head
-Plush towels
-Quiet, slept great
-Nice outdoor patio area with two large barbecues and putting green
-Warm indoor pool & modern fitness machines
-3 washers & 3 dryers free to use

Bad:
-No HD channels
-Absolutely NOTHING in the immediate area. No gas stations, convenience stores. Nothing. You need a car here. Nearest store is a 3km walk. On weekends, buses shut down at 7pm (very strange)
-Breakfast area is a ZOO
-One of two public PCs completely outdated adobe/java. Printer had issues the entire time. Tried to fix to print a ticket, got it working, next day same issues

Value for $ or IHG Rewards Club Points? Would you return?
In my case a quick PB stay, thus incredible value. Rates normally around $120, less for L-T stays.
stigs is offline  
Old Aug 5, 15, 5:55 pm
  #165  
 
Join Date: Aug 2015
Location: Houston, TX
Programs: SPG Gold, IHG Priority Club Plat, National Executive
Posts: 24
Crowne Plaza Dallas Near Galleria-Addison

What is your IHG Rewards Club status?
Platinum

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked and received a single king executive suite. Plat status was recognized with vouchers - 2x full hot breakfast buffets for 2, 2x free domestic beers or well drinks in the bar, 2x free appetizers from restaurant menu

How are the rooms?
The rooms are quite large with a wet bar with fridge, seating area with separate TV and pullout bed and bedroom area (not divided from seating area) with its own TV

How is the exec. lounge?
There isn't one to my knowledge

What was good and what was bad?

Good:
- Cheap @ 107/night for a suite
- Recognized plat status at checkin
- Cheap bar with good bartenders
- Attentive staff
- hot buffet meals as well as regular dining; both affordable
-provided vouchers were worth between 1/4 and 1/2 the total cost of room


Bad:
- hotel is starting to show its age
- had to call front desk for children stomping around floor at 2am on the floor above which was incredibly loud. Hotel staff promptly addressed when called. Asked for late checkout due to the disturbance and was granted 2pm without issue.


Value for $ or IHG Rewards Club Points? Would you return?
Excellent value and would return, though I will likely try my luck at the IC Dallas which frequently has similiar rates for a regular room. Would recommend IC Dallas for those with Ambassador/RA

Last edited by kitkitsune; Aug 24, 15 at 12:16 pm
kitkitsune is offline  

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