List of IC's that remove alcohol from RA's minibar before arrival
Jun 28, 2006, 7:03 am
#16
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Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
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Originally Posted by upgrader
Some say that the only thing now guaranteed in writing is late checkout.
Many are the mornings I've been grateful for the opportunity to marvel at the complexities of Hungarian, Polish etc, since they pulled the plug on those splendid internet delivered, hotel printed, copies of The Times.
Jun 28, 2006, 7:15 am
#17
Join Date: Oct 2003
Location: Living in SIN™
Programs: TK/SQ Gold, QR Plat, Marriott/Accor Plat, IC Dia Amb, HH Gold, Hertz PC
Posts: 6,706
Originally Posted by Austman
But the policy is still clearly stated on the web:
Jun 28, 2006, 8:54 am
#18
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
Originally Posted by AJLondon
IC Grand Stanford HKG: leaves all hard liquor (spirits) in the minibar, but also puts up a notice stating that RAs will only get complementary wine/beer and soft drinks.
At the IC HKG I think there was a difference between the mini-bar in my temp 8am room and the j. suite I eventually moved to. No XO for example. (May have just been the differene between a contempory room and a standard room).
-- Dambus
Jun 28, 2006, 9:32 am
#19
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
Originally Posted by Dambus
Really? Stayed there last month and didn't spot any notice. Must check my CC bill.....
At the IC HKG I think there was a difference between the mini-bar in my temp 8am room and the j. suite I eventually moved to. No XO for example. (May have just been the differene between a contempory room and a standard room).
-- Dambus
At the IC HKG I think there was a difference between the mini-bar in my temp 8am room and the j. suite I eventually moved to. No XO for example. (May have just been the differene between a contempory room and a standard room).
-- Dambus
RA services told me, they'd be contacting the GM later, and they also gave me some bonus PC points for the hassle.
Jun 28, 2006, 2:09 pm
#20
Join Date: Dec 2001
Location: Orlando, FL, USA
Posts: 2,398
Originally Posted by Austman
But the policy is still clearly stated on the web:
Jun 29, 2006, 4:08 am
#22
Join Date: Jan 2004
Location: old Europe
Posts: 350
Originally Posted by AJLondon
This was about a year ago. Had a major confrontation with them about this. Called RA services from the hotel. They called hotel duty manager etc etc etc. Hotel refused to budge.
RA services told me, they'd be contacting the GM later, and they also gave me some bonus PC points for the hassle.
RA services told me, they'd be contacting the GM later, and they also gave me some bonus PC points for the hassle.
I had some discussions with them abouth the lack of proper upgrade prior to my arrival, maybe they did not dare to also deny me the liquors
. (BTW, I booked a City View Club Room and was upgraded to a "Executive Club Room with Harbour View", which was a little larger that the standard room).
Jun 29, 2006, 8:38 am
#23
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Well the IC BKK does give you a full minibar if you politely confront them with your utter confusion about the contents of the minibar in your room and the one in your colleagues room. In my most accomodating way I spoke to the front desk manager with a baffled expression on my face on how that could be. Would it be because they forgot to restock it after the previous guest had left? Or could it be that due to the RA benefit of free minibar contents the liquor had been removed? No I couldn't imagine that a well respected property like to IC BKK would revert to such lowly ways of cheating their chain's supposed top customers out of a documented benefit. No really impossible. 
5 min later my minibar was fuller than full and a half bottle (0.375l) of champagne was thrown in compliments of the hotel. Look at that. NO problem, mistakes do happen after all.
5 min later my minibar was fuller than full and a half bottle (0.375l) of champagne was thrown in compliments of the hotel. Look at that. NO problem, mistakes do happen after all.
Jun 29, 2006, 11:22 am
#24
Join Date: Dec 2005
Programs: PC, BA Low Rent Elite
Posts: 320
Originally Posted by demue
Well the IC BKK does give you a full minibar if you politely confront them with your utter confusion about the contents of the minibar in your room and the one in your colleagues room. In my most accomodating way I spoke to the front desk manager with a baffled expression on my face on how that could be. Would it be because they forgot to restock it after the previous guest had left? Or could it be that due to the RA benefit of free minibar contents the liquor had been removed? No I couldn't imagine that a well respected property like to IC BKK would revert to such lowly ways of cheating their chain's supposed top customers out of a documented benefit. No really impossible.
5 min later my minibar was fuller than full and a half bottle (0.375l) of champagne was thrown in compliments of the hotel. Look at that. NO problem, mistakes do happen after all.
5 min later my minibar was fuller than full and a half bottle (0.375l) of champagne was thrown in compliments of the hotel. Look at that. NO problem, mistakes do happen after all.
Jun 29, 2006, 11:43 am
#25
Join Date: Oct 2003
Location: Living in SIN™
Programs: TK/SQ Gold, QR Plat, Marriott/Accor Plat, IC Dia Amb, HH Gold, Hertz PC
Posts: 6,706
Originally Posted by demue
Well the IC BKK does give you a full minibar if you politely confront them with your utter confusion about the contents of the minibar in your room and the one in your colleagues room. In my most accomodating way I spoke to the front desk manager with a baffled expression on my face on how that could be. Would it be because they forgot to restock it after the previous guest had left? Or could it be that due to the RA benefit of free minibar contents the liquor had been removed? No I couldn't imagine that a well respected property like to IC BKK would revert to such lowly ways of cheating their chain's supposed top customers out of a documented benefit. No really impossible.
5 min later my minibar was fuller than full and a half bottle (0.375l) of champagne was thrown in compliments of the hotel. Look at that. NO problem, mistakes do happen after all.
5 min later my minibar was fuller than full and a half bottle (0.375l) of champagne was thrown in compliments of the hotel. Look at that. NO problem, mistakes do happen after all.
Jun 29, 2006, 2:33 pm
#26
Join Date: Jul 2004
Location: England
Programs: PC Amb., BA Blue
Posts: 5,418
Of more concern to me is the complete lack of knowledge of RA benefits, regarding the mini-bar. Had to battle constant queries at reception about 'so sir, did you have anything from the mini-bar' to a letter from some manager explaining how he has taken the liberty of charging my Amex for drinks consumed, and his apologies for not having done so at check-out.
And this was at the Amstel over Easter for pete's sakes! What hope Sharm el-Sheikh on a a $75 rate?!
And this was at the Amstel over Easter for pete's sakes! What hope Sharm el-Sheikh on a a $75 rate?!
Jun 29, 2006, 3:31 pm
#28
Join Date: Aug 2004
Posts: 1,006
Jun 29, 2006, 6:18 pm
#29
Join Date: Jul 2005
Posts: 280
IC Cyprus
Originally Posted by Squirrel99uk
I'm not sure but they may remove minibar items in Cyprus too. The minibar there had sodas, water and beer. But the minibar menu listed wines and champagne etc...