IC Singapore Master Thread [merged] - after Jan 01, 2010
Aug 2, 2018, 11:11 am
#1007
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Yes currently I believe, but remember that is a pseudo-benefit the hotel can remove at any time. For me foc restaurant b/f it is a bonus but not a deal breaker. Not all hotels allow this.
Aug 5, 2018, 8:22 am
#1008
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 796
Yes. While the restaurant offers a larger spread, we found it to be too crowded some mornings with waits for a table. FYI only. The lounge has a small, but decent selection of made-to-order entrees in addition to a regular continental breakfast buffet.
Sep 11, 2018, 3:19 am
#1009
Join Date: Apr 2018
Programs: BA, Accor Gold, Amex Plat
Posts: 68
Hi all, I've booked a 2 night stay at IC Singapore this coming Friday as an Ambassador. Have booked an Executive Suite.
Received an email today from IC Singapore that said that Executive Suite is not in the upgrade pool and therefore will not be getting an upgrade but they have extended a complimentary two way limousine transfer.
The 2 way limo transfer is already included in my rate so I call BS on that.
Aa for the upgrade(or lack thereof), the ambassador website mentioned it is guaranteed an upgrade of one category from the paid room type.
Is there such a thing as an official upgrade pool? Who can I seek redress from if it's untrue?
Below is the email from IC Singapore
Dear Mr. RCTP,
Thank you for choosing InterContinental as your preferred choice of accommodation for your upcoming visit to Singapore.
I would like to share with you that the Executive Suite at InterContinental Singapore is not part of the InterContinental Ambassador upgrade program. As such, we are unable to extend you an upgrade to the next room category.
Nonetheless, as a valued InterContinental Ambassador guest, we are delighted to arrange a two-way hotel limousine transfer with our compliments to ensure that you are accorded a smooth and luxurious arrival and departure experience that you are accustomed to.
Mr. RCTP, at your convenience, please provide me with you arrival and departure details and I shall arrange your limousine transfers accordingly.
I look forward to hearing from you and should you require any further assistance, please do not hesitate to contact myself or any of my colleagues and we will be delighted to assist you.
Best regards,
Reservation Supervisor
Received an email today from IC Singapore that said that Executive Suite is not in the upgrade pool and therefore will not be getting an upgrade but they have extended a complimentary two way limousine transfer.
The 2 way limo transfer is already included in my rate so I call BS on that.
Aa for the upgrade(or lack thereof), the ambassador website mentioned it is guaranteed an upgrade of one category from the paid room type.
Is there such a thing as an official upgrade pool? Who can I seek redress from if it's untrue?
Below is the email from IC Singapore
Dear Mr. RCTP,
Thank you for choosing InterContinental as your preferred choice of accommodation for your upcoming visit to Singapore.
I would like to share with you that the Executive Suite at InterContinental Singapore is not part of the InterContinental Ambassador upgrade program. As such, we are unable to extend you an upgrade to the next room category.
Nonetheless, as a valued InterContinental Ambassador guest, we are delighted to arrange a two-way hotel limousine transfer with our compliments to ensure that you are accorded a smooth and luxurious arrival and departure experience that you are accustomed to.
Mr. RCTP, at your convenience, please provide me with you arrival and departure details and I shall arrange your limousine transfers accordingly.
I look forward to hearing from you and should you require any further assistance, please do not hesitate to contact myself or any of my colleagues and we will be delighted to assist you.
Best regards,
Reservation Supervisor
I've been told that the 'Executive Suite' exclusion will be communicated to Ambassador members by 1st October. This is a real shame to be honest as I have been looking at booking the Heritigate suite to upgrade to Executive.
Sep 11, 2018, 3:46 am
#1010
Join Date: Sep 2011
Location: London
Programs: Infinity Milage Lands Gold,Star Alliance Gold, IHG Diamond RA, Kimpton Inner Circle
Posts: 370
That's bad news I was just about to book a premier suite for next year so I could get a 2 cat upgrade to the Executive suite, that leaves the options for upgrades to good size suites for Ambassador / RA very limited.
Sep 11, 2018, 7:19 am
#1011
Join Date: Oct 2005
Location: FRA
Programs: LH SEN**, IHG Diamond Ambassador
Posts: 667
At the IC Singapore, the Presidential Suite, Ambassador Suite, Royal Suite are excluded from upgrades since a couple of years. The Executive Suite is one category below and hence no further upgrades for AMB or RA, if you book an Executive Suite. As you booked a Heritage Suite, you should be upgraded to an Executive Suite (at least I was a couple of months ago).
Sep 11, 2018, 11:33 am
#1012
Join Date: Apr 2018
Programs: BA, Accor Gold, Amex Plat
Posts: 68
At the IC Singapore, the Presidential Suite, Ambassador Suite, Royal Suite are excluded from upgrades since a couple of years. The Executive Suite is one category below and hence no further upgrades for AMB or RA, if you book an Executive Suite. As you booked a Heritage Suite, you should be upgraded to an Executive Suite (at least I was a couple of months ago).
Regretfully, we do not have Executive Suite as part of the upgraded room type. It is currently excluded and it will be effectively shared with all IHG Ambassadors on the website by 01st October 2018.
Should there be a room reservation for the Premier Suite, it will be upgraded to the Heritage Suite. Should there be a room reservation for the Heritage Suite, the room upgrade will be replaced with dining credits.
Should there be a room reservation for the Premier Suite, it will be upgraded to the Heritage Suite. Should there be a room reservation for the Heritage Suite, the room upgrade will be replaced with dining credits.
Sep 12, 2018, 12:14 am
#1013
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,723
Hmm, this seems to be becoming a bit of a trend at some ICs. IC Bali excludes any suite above Club Duplex from upgrade pool for RA / AMB. Now Singapore tightening things and Danang already has a long exclusion list too.
Sep 12, 2018, 2:47 am
#1014
Join Date: Apr 2018
Programs: BA, Accor Gold, Amex Plat
Posts: 68
I've just booking the Royal Suite on Amb Weekend and Club Grand Deluxe which will go up to the Premier Suite for the remainder of the stay. But it's no harm to me really when the Premier Suite is a really nice good sized room and for the Ł100 per night difference between that and the Executive when the majority of the extra space in that room is taken by the extra bathroom, which isn't a necessity for us, it's not enough to make me want to spend the Ł on it.
Sep 15, 2018, 7:34 am
#1015
Join Date: Dec 2012
Programs: AAdvantage Executive Platinum (3 Million Miler), IHG Spire Royal Amdassador
Posts: 280
Dec 26, 2018, 12:38 am
#1017
Join Date: Feb 2007
Location: PacNW (SEA)
Programs: AS, IHG and post-loyal
Posts: 523
Any comparisons to the other top tier properties in Singapore? I usually stay at the Westin or Grand Hyatt, but planning to focus on IHGs this year. Just need to be convenient to MRT and MBS.
Dec 26, 2018, 7:56 am
#1018
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,682
Bugis MRT stop is accessible through climate controlled environment. You can MRT to MBS but it is not that close.
Jan 18, 2019, 9:40 am
#1020
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,507
Booked a 1-night stay here on points for a mileage run I am doing next week.
I have received an email of a Club Lounge Offering for S$110 for the night. (S$30 for breakfast alone)
I don't drink alcohol but would it be worth it for the food?
The only two places I feel that the Club Lounge is a great deal is at the Paris Le Grande and the ANA Tokyo but I have never been to SIN.
I was originally planning on heading to one of the night market hawker stalls for dinner upon arrival but wasn't sure about breakfast the next day.
I have received an email of a Club Lounge Offering for S$110 for the night. (S$30 for breakfast alone)
I don't drink alcohol but would it be worth it for the food?
The only two places I feel that the Club Lounge is a great deal is at the Paris Le Grande and the ANA Tokyo but I have never been to SIN.
I was originally planning on heading to one of the night market hawker stalls for dinner upon arrival but wasn't sure about breakfast the next day.
Last edited by 355F1; Jan 18, 2019 at 7:54 pm
