Nov 18, 2020, 12:27 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: username

12/17/21 - separate thread discussing the already-extended certificates expiring 12/31/2021: https://www.flyertalk.com/forum/intercontinental-hotels-ihg-rewards-intercontinental-ambassador/2054777-will-ihg-extend-expiration-certificates-set-expire-12-31-21-a-6.html
12/16 Updated today: https://thepointsguy.com/news/ihg-free-night-update/
12/15 People are seeing a new certificate posted with expiration of 8/31/2021
12/8 Doctor of Credit: https://www.doctorofcredit.com/rumor-ihg-to-extend-free-night-certificates-until-august-2021/
12/8 The Points Guy: https://thepointsguy.com/news/ihg-free-night-update
12/3 Loyalty Lobby: https://loyaltylobby.com/2020/12/03/opinion-ihg-is-really-shortsighted-for-not-extending-expiring-certificates
11/18 Loyalty Lobby: https://loyaltylobby.com/2020/11/18/...g-certificates

IHG Executive Contact Information for those who want to escalate:

https://www.elliott.org/company-contacts/intercontinental-hotels/

Coronavirus: Extension of Annual Free Night from IHG Rewards Club Visa / Mastercard

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Mar 22, 2020, 2:57 am

#61

Yinning Liu

Join Date: Mar 2020

Posts: 1

Quote:

Originally Posted by TravelinSperry

Agreed, and double check your expiry dates after the call. The rep initially changed my 2021 cert backwards to Sep 27, 2020 and left my cert that expired last week, expired. Had to call a second time to get it corrected.

Which number I can call? Thanks

Mar 22, 2020, 6:02 am

#62

mathprof

Join Date: Mar 2005

Posts: 233

Quote:

Originally Posted by Yinning Liu

Which number I can call? Thanks

I called the standard care number 1-888-211-9874 and said account issue when prompted for a reason for the fall.

Mar 22, 2020, 8:31 am

#63

jsm172

Join Date: Feb 2015

Posts: 17

It was an act of Congress to get mine extended

All the normal csr people didn’t know what I was talking about and kept trying to transfer me to the wrong people. Learn from me and ask to speak to a manager when the first person picks up the phone

Mar 22, 2020, 9:34 am

#64

TravelinSperry

Join Date: Feb 2013

Location: Miami, FL

Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres

Posts: 6,016

Quote:

Originally Posted by mathprof

I called the standard care number 1-888-211-9874 and said account issue when prompted for a reason for the fall.

Call this # but push #2 for IHG Rewards desk. They are the department handling this. No need to ask for a manager if you get to the proper desk.

Mar 22, 2020, 6:53 pm

#65

Tiki

Join Date: Apr 2004

Programs: AA, UA, SQ, VA, QF, AF, BA

Posts: 2,865

Mine expires 8 Oct, is it too soon to ask for an extension? Would I get 6 months on top of that?

Mar 22, 2020, 7:28 pm

#66

RedElmo

Join Date: Aug 2010

Location: California

Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott

Posts: 1,843

Quote:

Originally Posted by pigx5

IHG will extend the free night certificates to 12/31/2020 but you should call to make a case.

IHG will extend chase free night certificate to 12/31/2020

not official.

Mar 23, 2020, 2:53 pm

#67

ChicagoDave

Join Date: Dec 2012

Location: ORD

Programs: AA EXP, UA GM (2013 Gold, 2014 Silver), Hyatt Diamond, SPG Gold, IHG Platinum, Marriott Silver

Posts: 435

I called & was able to get both mine and my wife's extended for 6 months. The rep deposited a new certificate & expired the current ones.

Mar 24, 2020, 8:05 am

#68

bob12403

Join Date: Jul 2004

Location: Washington, DC

Programs: UA Premier Silver, AA, DL, IHG Diamond Amb, Marriott Silver, Hilton Silver, National

Posts: 1,530

I tried calling the 888.211.9874 number but could not get through to the Rewards Desk. So I did the live chat instead. When asked what help I needed I typed "live agent" then selected "Rewards Club" when offered a topic, and was put through to an agent in China. He/She knew what I was talking about and within a few minutes had extended my free night from March 28 until Sept. 30. I was told that this had the same terms as the original uncapped night, but there is no language anywhere on the cert to indicate that. Also note that what was done was to put a new cert into the account with the new expiration date, so right now it's side by side with the old cert that will expire in 3 days. One data point: I asked about also extending my wife's free night, which has an April 4 expiration date. I was told to call back April 1, because "Her account can also be extended, but there are still 1-2 weeks before the maturity date, if extended now, it may affect the maturity date." So maybe hers will extend to October? We will see.

Thanks to everyone that posted their recommendations on how to get the extension.

Last edited by bob12403; Mar 24, 2020 at 8:20 am

Mar 24, 2020, 9:06 am

#69

booogle

Join Date: Jun 2014

Programs: BA GGL

Posts: 112

I tried the above live agent method and they gave a 6 month extension to the cert. It was a UK credit card free night, now it says it is a chase free night though. tested and I could still book any hotel (inc over 40k points)

Mar 24, 2020, 9:09 am

#70

jsm172

Join Date: Feb 2015

Posts: 17

For people that got their free night extended

how long did it take to show up as extended. We did ours last week but it still is showing the original date

Mar 24, 2020, 9:29 am

#71

bob12403

Join Date: Jul 2004

Location: Washington, DC

Programs: UA Premier Silver, AA, DL, IHG Diamond Amb, Marriott Silver, Hilton Silver, National

Posts: 1,530

Quote:

Originally Posted by jsm172

how long did it take to show up as extended. We did ours last week but it still is showing the original date

My new cert was in my account by the time I finished my live chat with the agent.

Mar 24, 2020, 12:46 pm

#72

IDM79

Join Date: May 2013

Location: Oregon, USA

Programs: Hilton Honors

Posts: 162

Respect for those who managed to survive Live Chat. My recent experience...

"You are number 5 in the queue"
15 minutes later...
"Sorry this is taking so long"
15 minutes later...
"Would you like to continue Live Chat?"
Why not. I've got nothing else to do.
15 minutes later...
"Due to inactivity we are going to close this Live Chat. Thanks for your patience."
Was I supposed to be doing jumping jacks or something while I waited? Nobody told me!

Re-initiate Live Chat.
"You are number 6 in queue."
I can take a hint. Bye-bye.

Mar 24, 2020, 1:38 pm

#73

rocky_nnc

Join Date: Jan 2016

Programs: Ink/Sapphire/Freedom/SPG

Posts: 338

Spend 15-20 mins to call IHG customer service , they should be able to do it instantly upto 9/30/20
Not sure if its the same unlimited certificate or limited category.

Mar 24, 2020, 2:33 pm

#74

IDM79

Join Date: May 2013

Location: Oregon, USA

Programs: Hilton Honors

Posts: 162

Tried calling 3 times and every time the rep just tells me "the department that handles this is closed so please call back in a couple days." 4th time might be the charm bit I'm just going with a rep who told me to email the rewards club and they would handle it. We'll see...

Mar 24, 2020, 5:29 pm

#75

murtuza

Join Date: Sep 2011

Location: World

Programs: Alaska, AA, UA, DL, SPG, AMEX

Posts: 278

I had case opened on 03/15 for my certificate expiring on 03/20, but there was no update on the same. Yesterday I called in the morning (PST) and they extended for 6 months but in the process expired my new certificate which was deposited on 03/21/2020. BEWARE!! Its pain now to explain it to REP that my new certificate is lost in translation. So please check your accounts if the certificate you were looking to extend had expired few days ago before you drop off the call from REP.