IHG Maldives - RA Booking 50% cancelled - Fuming!
Mar 3, 2020, 2:35 pm
#76
Join Date: Jul 2006
Posts: 1,345
Also, in fairness to the GM there are a lot of nuances to the negotiation which i have not mentioned as they are not strictly relevant.
An example of this is that this morning he sent an apology stating that he was not at the hotel when this was initially dealt with, he gave a full apology for the way it was dealt with initially and then suggested that he comes to the new hotel and to take us all on a sunset cruise back to the IC for dinner (I assume on his $) where we can discuss the situation, again its a relatively small thing but its these small details which reassure me that he will sort something out, coupled with "It actually makes me very proud that you still want to visit our hotel next year, I am certain we will find a way for your next stay with us."
An example of this is that this morning he sent an apology stating that he was not at the hotel when this was initially dealt with, he gave a full apology for the way it was dealt with initially and then suggested that he comes to the new hotel and to take us all on a sunset cruise back to the IC for dinner (I assume on his $) where we can discuss the situation, again its a relatively small thing but its these small details which reassure me that he will sort something out, coupled with "It actually makes me very proud that you still want to visit our hotel next year, I am certain we will find a way for your next stay with us."
Though I would like to know since the GM "was not at the hotel when this was initially dealt with", once he became aware of the situation did he do the same for other displaced guests or only those that reached out to him like yourself?
Enjoy your vacation.
Mar 3, 2020, 8:09 pm
#77
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,738
JSR2014 - enjoy your vacation. In the end, you and your family need to be comfortable and have a good time which is all that matters.
We can share our views, but you follow what makes sense for your situation.
Some of the GMs feedback sounds promising and if this buyout and "initial offer" to impacted guests would have been cooked up without his direct involvement and endorsement (whether on-site or not) then he needs to have a serious conversation with his Leadership team as that should not be happening at all. Anyways, not for you to worry.
We can share our views, but you follow what makes sense for your situation.
Some of the GMs feedback sounds promising and if this buyout and "initial offer" to impacted guests would have been cooked up without his direct involvement and endorsement (whether on-site or not) then he needs to have a serious conversation with his Leadership team as that should not be happening at all. Anyways, not for you to worry.
Mar 4, 2020, 6:36 am
#78
Join Date: Jun 2012
Posts: 758
Also, in fairness to the GM there are a lot of nuances to the negotiation which i have not mentioned as they are not strictly relevant.
An example of this is that this morning he sent an apology stating that he was not at the hotel when this was initially dealt with, he gave a full apology for the way it was dealt with initially and then suggested that he comes to the new hotel and to take us all on a sunset cruise back to the IC for dinner (I assume on his $) where we can discuss the situation, again its a relatively small thing but its these small details which reassure me that he will sort something out, coupled with "It actually makes me very proud that you still want to visit our hotel next year, I am certain we will find a way for your next stay with us."
An example of this is that this morning he sent an apology stating that he was not at the hotel when this was initially dealt with, he gave a full apology for the way it was dealt with initially and then suggested that he comes to the new hotel and to take us all on a sunset cruise back to the IC for dinner (I assume on his $) where we can discuss the situation, again its a relatively small thing but its these small details which reassure me that he will sort something out, coupled with "It actually makes me very proud that you still want to visit our hotel next year, I am certain we will find a way for your next stay with us."
Just for your information:If the hotel occupancy is 96.0% or higher on the night of a Reward Night/Free Night stay, the hotel will be reimbursed at the high occupancy reimbursement amount which is 100% of the average daily rate (ADR) for the night of the Reward Night/Free Night stay plus all applicable variable taxes related to the reimbursement of the Reward Night room.
make the math about it and about how much you paid for the seaplane transfer.
Basically I could even say that the hotel will make a profit on the deal which you accepted and as compensation they will offer you a dinner plus apologize.
Mar 4, 2020, 7:49 am
#80
Original Poster
Join Date: Oct 2017
Programs: BA Gold, EK Gold, IHG Royal Ambassador
Posts: 88
Sorry I think you missed the part where I said that he is coming to where we are staying and then accompanying us over on the cruise. That being said, I am not sure I want my 5 y/o on a boat at night after dinner to be honest.
Mar 4, 2020, 10:08 am
#82
Join Date: Dec 2001
Location: SFO
Programs: AA EXP 3 MM
Posts: 4,576
Sorry I'm late to this riveting discussion. This thread reminds me of another situation (not mine) that happened here:
Furious, being walked by Cheval Blanc Randheli (Maldives)
Have a great holiday JSR2014!
Furious, being walked by Cheval Blanc Randheli (Maldives)
Have a great holiday JSR2014!
Mar 4, 2020, 10:32 am
#83
Original Poster
Join Date: Oct 2017
Programs: BA Gold, EK Gold, IHG Royal Ambassador
Posts: 88
Ok,
So more advice please everyone.
Stefan has just emailed to say that the buyout has been cancelled and so I’m welcome to either stay at the IC or the new hotel and now I’m confused!!
Can I ask for extras at the IC to make up for the stress?
So more advice please everyone.
Stefan has just emailed to say that the buyout has been cancelled and so I’m welcome to either stay at the IC or the new hotel and now I’m confused!!
Can I ask for extras at the IC to make up for the stress?
Mar 4, 2020, 10:44 am
#84
Join Date: Apr 2013
Posts: 1,443
What a turn of events... Another reason why it would have been better to fully settle upfront, and not rely on a mystery bonus during the stay.
Now it is time to approach this rather humble.
Did you clearly accept his offer prior to the cancellation? If not, you are in a weak position.
I'm sure the IC won't say no to staying at IC with halfboard, no charge for seaplane, and the original 300k points refund offer.
I would formulate my request clearly, so that it can be concluded without further discussion.
"I accept to return the full stay to IC with X and Y, if not, I am happy with the prior agreement of staying at the other hotel."
Now it is time to approach this rather humble.
Did you clearly accept his offer prior to the cancellation? If not, you are in a weak position.
I'm sure the IC won't say no to staying at IC with halfboard, no charge for seaplane, and the original 300k points refund offer.
I would formulate my request clearly, so that it can be concluded without further discussion.
"I accept to return the full stay to IC with X and Y, if not, I am happy with the prior agreement of staying at the other hotel."
Last edited by 336; Mar 4, 2020 at 10:52 am
Mar 4, 2020, 11:04 am
#85
Join Date: Feb 2017
Programs: krisflyer, hilton, ihg, accor
Posts: 62
OMG jsr2014,
go to ic. Get what you deserve per RA “terms and conditions”. Isn’t that what you have been talking about - Maldives law, breach of contract, discuss via social media. You have been threatening them. People on this thread usually sympathize with you first because they are also hotel guests. People take a stand and part with one side in the name of justice but eventually people say whatever that’s also good for themselves.
there is a possibility they cancel buyout because of you. So they lose lots of money. You want to talk about law, Now let’s talk about law, which law entitles you to any forms of compensation for “stress” per IHG terms, per Maldives law?
go to ic. Get what you deserve per RA “terms and conditions”. Isn’t that what you have been talking about - Maldives law, breach of contract, discuss via social media. You have been threatening them. People on this thread usually sympathize with you first because they are also hotel guests. People take a stand and part with one side in the name of justice but eventually people say whatever that’s also good for themselves.
there is a possibility they cancel buyout because of you. So they lose lots of money. You want to talk about law, Now let’s talk about law, which law entitles you to any forms of compensation for “stress” per IHG terms, per Maldives law?
Mar 4, 2020, 11:42 am
#86
Join Date: Jun 2012
Posts: 758
Maybe you don't understand that you have an official e-mail where the hotel "kindly" tell you to that you can't stay. After that the GM "promised" you a lot of things plus the cruise and dinner.
it's the time where you let them understand that this situation is a shame (yes, you have the right to use this word in your answer).
Tell them that you expect to stay at the IC for all the stay plus:
1) free seaplane transfer
2) half board
3) Upgrade
Again this is the minimum since they are playing dirty with you. Do the right thing!
Mar 4, 2020, 12:28 pm
#87
Original Poster
Join Date: Oct 2017
Programs: BA Gold, EK Gold, IHG Royal Ambassador
Posts: 88
OMG jsr2014,
go to ic. Get what you deserve per RA “terms and conditions”. Isn’t that what you have been talking about - Maldives law, breach of contract, discuss via social media. You have been threatening them. People on this thread usually sympathize with you first because they are also hotel guests. People take a stand and part with one side in the name of justice but eventually people say whatever that’s also good for themselves.
there is a possibility they cancel buyout because of you. So they lose lots of money. You want to talk about law, Now let’s talk about law, which law entitles you to any forms of compensation for “stress” per IHG terms, per Maldives law?
go to ic. Get what you deserve per RA “terms and conditions”. Isn’t that what you have been talking about - Maldives law, breach of contract, discuss via social media. You have been threatening them. People on this thread usually sympathize with you first because they are also hotel guests. People take a stand and part with one side in the name of justice but eventually people say whatever that’s also good for themselves.
there is a possibility they cancel buyout because of you. So they lose lots of money. You want to talk about law, Now let’s talk about law, which law entitles you to any forms of compensation for “stress” per IHG terms, per Maldives law?
I have been fair and honest throughout my discussions with the hotel and with what I’ve reported here.
To say that they cancelled the buyout because of me is quite frankly ridiculous, I should think it was maybe due to COVID-19.
You mention law when I asked if I was within my rights to ask for something from them for the stress, why have you even brought that into it as I certainly haven’t apart from one question to another member who commented and I noticed he was a litigation specialist, I was trying to understand where I stood with the situation.
I am assuming that you are a troll in which case go troll somewhere else
336 yes I did accept the offer from him.
would have from reading his posts.
Mar 5, 2020, 1:22 am
#89
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,738
Well talk about dynamic development of events. I would also venture the same guess that the buyout fell through due to all those travel restrictions that are popping up due to COVID-19.
Anyways, JSR2014 will need to decide. If I understood past accounts correctly, he was very keen to experience the IC, so why not consider it now again. By doing so, he would help out the GM tremendously (collecting some revenue from IHG, not having to pay cash to another property), but in turn he should extend some extra benefits / goodies to the OP along the lines of what others mentioned.
I think further upgrade and additional F&B benefits will be the easiest for them together with points maybe. Transport is usually contracted out and can still incurr a sizeable cost, but it is worth a try as well.
I wouldn't try to milk it, but I also wouldn't be ok with status quo after all the drama and issues they caused.
Anyways, JSR2014 will need to decide. If I understood past accounts correctly, he was very keen to experience the IC, so why not consider it now again. By doing so, he would help out the GM tremendously (collecting some revenue from IHG, not having to pay cash to another property), but in turn he should extend some extra benefits / goodies to the OP along the lines of what others mentioned.
I think further upgrade and additional F&B benefits will be the easiest for them together with points maybe. Transport is usually contracted out and can still incurr a sizeable cost, but it is worth a try as well.
I wouldn't try to milk it, but I also wouldn't be ok with status quo after all the drama and issues they caused.
Mar 5, 2020, 2:02 am
#90
Original Poster
Join Date: Oct 2017
Programs: BA Gold, EK Gold, IHG Royal Ambassador
Posts: 88
Well....the update from this morning (this thing has more twists and turns than anything else I know of) is that they are now not sure that the Amilla will release me/them from the booking they made for us. There has been nothing said as yet about what they will do if we are not released so I work on the assumption that if that is the case that we will be at the Amilla maybe.....that would just rub salt into the wound knowing that the IC was open and had rooms but that we were somewhere else as they would not release a booking. It would IMHO make the Amilla look pretty poor as well, I know that the Amilla is not full as they offered us a second room at a confidential rate so its not a case that they'd have been turning guests away due to the booking made for us by the IC.
This whole thing is such a mess.
This whole thing is such a mess.