The issue may not be at the IHG end. Each individual Mr and Mrs Smith hotel probably needs to invest in the systems and processes to handle IHG members. Obviously there are bigger issues at the moment, regardless of which part of the world you are located...

I think it’s a joke. Nothing else

no one merger program required so long time

probably they are clown 🤡

I had a look at Mr&Mrs Smith website for a stay in October, all hotel where I will be are closed ! It seems that they opened for a few months over Summer and are now closing again until next year
Maybe there will be more developments in ‘21

i'm skeptical re "500" of "1200" hotels, but it may be the case that about 700 properties are very expensive and wont participate at least in redemption, maybe some will offer earning but not redemption as mr and mrs smith does already offer 3% cashback to members paying $150+ per year

presumably deal is entirely suspended during current chaos, if mr and mrs smith is not extremely low operating expenses they may not survive

I'm honestly more interested in the Six Senses integration, which I guess has been ongoing for 1.5 years with nary a peep? At least give us *some* information, IHG...

They definitely haven't given up... in fact, individual property websites are now fully loaded except for the availability...

Compliments of the house are kinda weak tho.

IHG will be paying full rates to the hotels on Smith redemptions (this is fact, not a guess). Given IHG’s current financial state do you seriously expect them to turn on the taps when they can otherwise keep paying hotels $25-$75?

It seems unlikely to me that redemptions are the sticking point because IHG haven't even loaded the ability to book these hotels for cash via their website. I'd have thought that would be a revenue-raiser.

The hotels are now bookable on IHG. Therefore a new thread was started in regard to the integration and it procedure. This thread could be found here.

This thread will be closed

FLYGVA
co-moderator IHG Forum