10% Award Rebate Not Being Credited
Jul 28, 2019, 5:32 pm
#1
Original Poster
Join Date: Feb 2019
Posts: 5,857
10% Award Rebate Not Being Credited
Anyone experiencing this?
Had two award redemptions. One at the very beginning of June, and one towards the end of June. Haven't received the 10% points rebate yet that I am entitled to with my Ambassador level that I purchased.
Best way to deal with this?
Had two award redemptions. One at the very beginning of June, and one towards the end of June. Haven't received the 10% points rebate yet that I am entitled to with my Ambassador level that I purchased.
Best way to deal with this?
Jul 28, 2019, 8:13 pm
#2
Join Date: Jul 2014
Location: MRY/SFO
Programs: UA Platinum; IHG Diamond Ambassador
Posts: 458
I have a similar situation (checked out June 16; 3 night award stay). Received the 10% from the credit card about 2 weeks ago, but moving yet from ambassador. Contacted them last week. They responded that I should allow 8 weeks (so essentially by mid August, eventhough the terms & conds indicate 4-6 weeks). Anyway I said I’d hold off contacting them until August again if the points don’t appear. I think you need to give if another week or so, but once it hits the 8 week mark, they need to look into it on your behalf, good luck
Jul 28, 2019, 9:33 pm
#3
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Some folks seem to get lucky and the 10% AMB discount posts later automatically. For me that never happened and the usual route is to raise a retroactive points claim after 8+w weeks with IHG Support. Very annoying, but alas we are talking IHG here so no surprise.
Jul 28, 2019, 11:33 pm
#4
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I've had it where I contacted them after eight weeks, they posted the points, and the points showed up later on their own
Jul 29, 2019, 6:49 am
#6
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
It's been that way for me the past two years. I call the AMB CS line and they post immediately.
Jul 31, 2019, 1:43 pm
#8
Join Date: May 2007
Location: London, UK
Programs: BA Gold, AA EXP
Posts: 1,140
This is a complete pain to keep track of. I didn't look closely for a time as they seemed to post but can see I am still waiting for all of the rebate points to post from stays from December 2018. For a while they seemed to post automatically (although with no consistent timing) and then, from a point last year, none have posted.
Jul 31, 2019, 9:56 pm
#9
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
Usually, as that eliminates the excuse that it takes 8 weeks. Last time I called I had 5 stays that were 8 weeks old+ but they even credited the one I had just 4 weeks earlier, so they can take care of these before the 8 weeks if they ant.
Aug 3, 2019, 10:19 pm
#11
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
One would think that for a feature that is now default for (paid) AMB renewal, IHG would manage to fix this auto posting issue of the 10% AMB rebate. Alas, the garbage has been going on for years and it almost is like a scammer scheme as I'm certain a whole bunch of people forget about it and never claim.
Jan 1, 2020, 12:33 pm
#13
Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, AA PPro, Spire AMB
Posts: 1,617
Called to get this fixed and they were okay with manually adding the points once they reviewed my account. They were slightly confused because I had 3-back to back reward nights for 70,000 points. After about 30 minutes, they did credit me the 10% back.
Nov 8, 2020, 2:07 am
#14
Join Date: Jun 2001
Location: CA & Europe
Programs: AA Life-Plat 5MM, HH Diamond, IHG Plat, UA, BA
Posts: 738
Maybe problem with 10% rebate, if you have Premier card
I stayed last month on points. After a few weeks I sent a message to IHG that I did not get yet my 10% points rebate.
They answered that it takes 6 weeks "provided that you used your Select Card to book this stay, instead of Premier Card".
I have both the Select card (old) and the Premier card. The card in my IHG acct is the Premier card.
Does this mean that I will not get the 10% rebate points even that there was NO charge to my card for the stay?
They answered that it takes 6 weeks "provided that you used your Select Card to book this stay, instead of Premier Card".
I have both the Select card (old) and the Premier card. The card in my IHG acct is the Premier card.
Does this mean that I will not get the 10% rebate points even that there was NO charge to my card for the stay?
Nov 8, 2020, 9:09 pm
#15
Join Date: Jan 2015
Posts: 181
I stayed last month on points. After a few weeks I sent a message to IHG that I did not get yet my 10% points rebate.
They answered that it takes 6 weeks "provided that you used your Select Card to book this stay, instead of Premier Card".
I have both the Select card (old) and the Premier card. The card in my IHG acct is the Premier card.
Does this mean that I will not get the 10% rebate points even that there was NO charge to my card for the stay?
They answered that it takes 6 weeks "provided that you used your Select Card to book this stay, instead of Premier Card".
I have both the Select card (old) and the Premier card. The card in my IHG acct is the Premier card.
Does this mean that I will not get the 10% rebate points even that there was NO charge to my card for the stay?