Does this count as two separate nights? Points / Cash booked separately
Jul 11, 2019, 12:49 am
#1
Original Poster
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,761
Does this count as two separate nights? Points / Cash booked separately
Originally booked a Saturday night at a HIX using points.
Then my plans changed a few days later so I booked the Friday night as cash.
Checking my account activity, I've been awarded 0 points.
Can I chase up the points for the paid for Friday night stay?
Then my plans changed a few days later so I booked the Friday night as cash.
Checking my account activity, I've been awarded 0 points.
Can I chase up the points for the paid for Friday night stay?
Jul 11, 2019, 11:07 am
#4
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
Posts: 5,019
Hotels often combine two separate reservations into one for consecutive nights. For points / nights the result is unpredictable, even when both reservations are for paid nights.
I used the online form to request the missing points / nights and always got them several days later.
I used the online form to request the missing points / nights and always got them several days later.
Jul 12, 2019, 5:43 am
#5
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
For
o All Paid nights, you get full monies on final paid night, results in a)full points b)loss of stayed night count for the non-final stay booking as show as cost us$0 automatically a non-qual night
o If last night is booked as an award , full monies end up on bill of award night, since award nights are non qual, a)no points awarded for the earlier paid nights, and b)again no stayed-might count credit for paid nights, only the award nights
Jul 13, 2019, 7:40 pm
#7
Original Poster
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,761
I'm trying to claim for the cash night but when I put my reservation number into the form, it doesn't recognise it.
Got the email confirmation, stayed and paid, and have the invoice.
What's better to sort this out? Email, phone etc.?
Got the email confirmation, stayed and paid, and have the invoice.
What's better to sort this out? Email, phone etc.?