Blind man loses points!!!
Apr 8, 2019, 3:29 pm
#16
Join Date: Jul 2002
Posts: 3,642
Seems like actions OP could take that might be more helpful than venting here would be:
- Help his/her friend contact IHG again, maybe via Twitter or some semi public forum, and ask for a waiver in this case.
- Help his/her friend get an appropriate app or ability to have emails read out loud to assist in improving communication capabilities
- If IHG provides no joy, help communicate that while 60K points sounds like a lot, the value is not really particularly high... so no need to be especially depressed.
Apr 9, 2019, 6:21 am
#17
Join Date: Aug 2014
Posts: 25
The lack of empathy for the blind man here at FT is a bit surprising ! It does not matter if its just 60k points, a member who collected these over the years lost them because of an unfortunate life circumstance which led to a disability. IHG loses nothing in allowing him, to say purchase 1k points and keep the rest of his points as an exception. In fact it may even help IHG with all the positive PR this may bring them. FWIW I think its the right thing to do.
Sure, IHG could be nice about it, but this is a situation undoubtedly handled automatically by computer when the time was up. It's not as if the man was blinded due to an "unfortunate life circumstance" while staying at a Holiday Inn Express, and now IHG is being mean. If they don't have a policy for reinstating expired points (and I know some airlines may let you do that within the first year by paying a fee or whatever), then they don't.
Apr 9, 2019, 7:06 am
#18
Join Date: Jan 2015
Location: Mid-MO
Programs: Hilton Honors, Southwest Rapid Rewards
Posts: 66
What does disability have to do with the loss of points? An automated email was sent, advising of the terms and conditions. The screen reader should read the email to the non-sighted person.
As a person with disabilities, I’m offended that the blindness was brought into it. If the person whose points expired doesn’t travel enough to keep the points, then the points expire. It is usually simple in each loyalty program to do something to earn points. He didn’t .
As a person with disabilities, I’m offended that the blindness was brought into it. If the person whose points expired doesn’t travel enough to keep the points, then the points expire. It is usually simple in each loyalty program to do something to earn points. He didn’t .
Apr 10, 2019, 9:32 am
#19
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,167
I believe their are hundreds of thousands of members who are not able to read the terms and conditions because they are not published in their native language or they do not understand that legal English. They have a certain disability and need help. Nothing different with the guy mentioned in the OP. He has a disability and needs help.
Apr 11, 2019, 10:29 am
#20
Join Date: Aug 2014
Posts: 25
I believe their are hundreds of thousands of members who are not able to read the terms and conditions because they are not published in their native language or they do not understand that legal English. They have a certain disability and need help. Nothing different with the guy mentioned in the OP. He has a disability and needs help.
Just looking at the use of language and the emotion of the original post makes it pretty clear (to me) that this is an emotional appeal to us to be mad at IHG, not a logical appeal as to why IHG should take steps to give this guy $300 worth of points.
Apr 11, 2019, 11:16 am
#21
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Apr 12, 2019, 5:52 am
#22
Moderator: InterContinental Hotels and Germany
Join Date: Oct 2002
Posts: 6,552
I think, the position are made clear. As I do not want to turn this thread into a off topic discussion about IHG and the intention, I am going to close this thread, especially as the OP did not come back to this thread.
FLYGVA
co-moderator IHG Forum
FLYGVA
co-moderator IHG Forum