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-   -   Replacing points booking with Chase free night (https://www.flyertalk.com/forum/intercontinental-hotels-ihg-rewards-club-intercontinental-ambassador/1957744-replacing-points-booking-chase-free-night.html)

milemission Feb 23, 19 8:32 am

Replacing points booking with Chase free night
 
Could I reserve a free night with points to secure the award availability while waiting to receive the Chase free night certificate, and then call IHG to request the change?

Or, cancel the points booking and immediately book it with the Chase certificate, hoping it will still be there?

What would be the best way to contact IHG? Call, email, social media? Thank you!

serpens Feb 23, 19 11:19 am

With Hyatt (back in the Hyatt Gold Passport days; I don't know if it has changed with World of Hyatt), such a change was only possible if the room was available for the free night at the time of the change. In other words, it was effectively make a new reservation and cancel the old one. It would be nice to know if IHG handles this in a similar way.

If I had a night reserved with points, I would not cancel in the hope that the room would become available for the free night. Although there is the small chance that someone else could grab the room in the few seconds between a cancellation and a new reservation, I think it would be much more likely that the room would not become available for the free night until some batch process ran at a later hour. There is also the situation where more than one reservation would need to be cancelled before a room became available for the free night.

Good luck, and I hope someone with knowledge IHG's policy will educate us both.

Traveler Dave Feb 23, 19 9:21 pm


Originally Posted by milemission (Post 30812814)
Could I reserve a free night with points to secure the award availability while waiting to receive the Chase free night certificate, and then call IHG to request the change?

Or, cancel the points booking and immediately book it with the Chase certificate, hoping it will still be there?

What would be the best way to contact IHG? Call, email, social media? Thank you!

When the cert comes in first just try and book the free night as a new reservation. If successful cancel the points reservation. Done.

If all points nights are gone you can call them to swap. They may need to reach out to the property directly. But better to have the service desk do it for on their dime.
TD

scubaccr Feb 24, 19 7:35 pm


Originally Posted by milemission (Post 30812814)
Could I reserve a free night with points to secure the award availability while waiting to receive the Chase free night certificate, and then call IHG to request the change?

Or, cancel the points booking and immediately book it with the Chase certificate, hoping it will still be there?

What would be the best way to contact IHG? Call, email, social media? Thank you!

Basically, no you can't swap CC free nights and award/points nights are not the same. You are unable to "hog" an award night whilst waiting for CC night on your card to then later swap over.
(And this can't be done to eg book award night pre 1Q2019 IHG award night points increases, to use the new limited 40k certs when new points rate is above the 40k allowed on a cc freenight cert)

CC Free nights come out of a subset of free awards night pool. The fact that award nights are available does not mean you can book a CC night.

Your only option is to book a CC night (if available) once your cert is available abnd no more than 40k pts, and then cancel the points/award night you no longer need

needtoescape Jun 5, 19 11:25 pm

I also am seeking a way to hold a room for use with my next IHG free night certificate that will not be issued for a few months. I had assumed that the credit card free nights came out of a different inventory than regular points awards (as described in the previous post), so booking a points award and trying to convert it to a credit card free night would not necessarily work.

My sister has a credit card free night that she can book now. Any thoughts on whether it would be a problem if I make a reservation with her free night certificate (I could add my name as an additional guest) and then call IHG to change the reservation to use my certificate once issued? It seems like this should not be a problem, but I was wondering if anyone has done this, and if so, do both people have to be on the call with IHG?

serpens Jun 6, 19 11:48 am


Originally Posted by needtoescape (Post 31175159)
Any thoughts on whether it would be a problem if I make a reservation with her free night certificate (I could add my name as an additional guest) and then call IHG to change the reservation to use my certificate once issued?

I would not open that can of worms, but that's me. The closest I would come to this situation is to make the reservation using your sister's free night, then trying to make a reservation using your free night when it becomes available. If successful, then cancel your sister's night. I have no doubt that a competent agent could do what you are suggesting, but I have great doubts about finding the competent agent at the right time.

Would your sister let you use her free night and then you let your sister use your free night? That would seem to be a lot cleaner, as long as the hotel(s) don't get upset about the primary guest not showing up.

needtoescape Jun 6, 19 12:50 pm


Originally Posted by serpens (Post 31176652)
Would your sister let you use her free night and then you let your sister use your free night? That would seem to be a lot cleaner, as long as the hotel(s) don't get upset about the primary guest not showing up.

Using my sister's free night is not a good option because 1) I am not comfortable about taking the risk that the hotel would enforce the terms requiring the cardholder to stay and 2) her certificate is an uncapped free night while mine is a 40K capped certificate.


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