Appropriate compensation for in room lamp explosion?
Feb 14, 2019, 10:12 am
#16
Join Date: Jul 2009
Programs: none
Posts: 1,668
As a minimum you should get a trophy for participation.
Feb 14, 2019, 11:15 am
#17
Join Date: Jan 2007
Location: YYZ
Programs: CX GO, AC Aeroplan 25K, AMEX PLAT, Hilton Diamond, Marriott Titanium, IHG Spire Amb
Posts: 464
I read the post and had to check whether this is a first time poster trying to make a joke to the forum
Feb 14, 2019, 1:53 pm
#18
Join Date: May 1998
Location: australia
Posts: 5,762
Only if you look like this
Last edited by 3544quebec; Feb 14, 2019 at 2:03 pm
Feb 14, 2019, 2:56 pm
#19
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
Well...this is China where skimping on maintenance is the norm....although one would hope that a western branded hotel wouldn't have such issues.
It was clearly maintenance, not previous guest abuse, as the whole set of outlets on the panel where the lamp was plugged in could no longer be used after the explosion and I had to move rooms.
I think I won't say anything for now but complain to the service center because they need to know if this hotel is skimping on maintenance.
It was clearly maintenance, not previous guest abuse, as the whole set of outlets on the panel where the lamp was plugged in could no longer be used after the explosion and I had to move rooms.
I think I won't say anything for now but complain to the service center because they need to know if this hotel is skimping on maintenance.
Feb 14, 2019, 4:18 pm
#20
Original Poster
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,239
The upgrade was prior to the explosion. I was not injured but I don't think the hotel handled it well as I had to specifically ask to move rooms even after the outlets near the desk were inop and the explosion was quite scary and I never received an explanation for how it occurred nor an apology or any offer of anything (at most hotels I ask for free breakfast for even the tiniest inconvenience because it is very cheap for them to provide and rarely am denied).
For those of you who think I'm ridiculous, this is China, the lamp explosion leads one to wonder what else is not right about the room. Also someone on LL got a 5 night stay comped for a light bulb found in hotel restaurant noodles so I didn't think points or a free night was too unreasonable in that context.
For those of you who think I'm ridiculous, this is China, the lamp explosion leads one to wonder what else is not right about the room. Also someone on LL got a 5 night stay comped for a light bulb found in hotel restaurant noodles so I didn't think points or a free night was too unreasonable in that context.
Feb 14, 2019, 6:00 pm
#21
Join Date: Apr 2013
Posts: 1,443
Lol. Light bulbs burst. .... happens. China, US or EU. No one is to blame.
Feb 14, 2019, 6:07 pm
#22
Join Date: Dec 2018
Posts: 139
The upgrade was prior to the explosion. I was not injured but I don't think the hotel handled it well as I had to specifically ask to move rooms even after the outlets near the desk were inop and the explosion was quite scary and I never received an explanation for how it occurred nor an apology or any offer of anything (at most hotels I ask for free breakfast for even the tiniest inconvenience because it is very cheap for them to provide and rarely am denied).
For those of you who think I'm ridiculous, this is China, the lamp explosion leads one to wonder what else is not right about the room. Also someone on LL got a 5 night stay comped for a light bulb found in hotel restaurant noodles so I didn't think points or a free night was too unreasonable in that context.
For those of you who think I'm ridiculous, this is China, the lamp explosion leads one to wonder what else is not right about the room. Also someone on LL got a 5 night stay comped for a light bulb found in hotel restaurant noodles so I didn't think points or a free night was too unreasonable in that context.
Feb 14, 2019, 8:28 pm
#23
Join Date: Jun 2013
Location: NYC
Programs: UA
Posts: 444
The upgrade was prior to the explosion. I was not injured but I don't think the hotel handled it well as I had to specifically ask to move rooms even after the outlets near the desk were inop and the explosion was quite scary and I never received an explanation for how it occurred nor an apology or any offer of anything (at most hotels I ask for free breakfast for even the tiniest inconvenience because it is very cheap for them to provide and rarely am denied).
For those of you who think I'm ridiculous, this is China, the lamp explosion leads one to wonder what else is not right about the room. Also someone on LL got a 5 night stay comped for a light bulb found in hotel restaurant noodles so I didn't think points or a free night was too unreasonable in that context.
For those of you who think I'm ridiculous, this is China, the lamp explosion leads one to wonder what else is not right about the room. Also someone on LL got a 5 night stay comped for a light bulb found in hotel restaurant noodles so I didn't think points or a free night was too unreasonable in that context.
Did you ask for the free breakfast for the tiny inconvenience?
Feb 14, 2019, 8:48 pm
#24
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
Surely the affected sockets became inop because something like a safety switch or circuit breaker did its job in response to the lamp explosion? Or am I missing something?
Feb 14, 2019, 10:25 pm
#25
Join Date: Apr 2017
Programs: SQ TPPS (21),QF G, NZ E, IHG D Amb, Marriott Gold, HH Gold, Shangri-La Jade, Accor Plat, Hertz P
Posts: 397
If “this is China” then it’s obviously the last time you’ll ever go to China. You can use your compensation money to go elsewhere, where bulbs never explode. Much safer.
Feb 22, 2019, 5:42 am
#26
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
Well...this is China where skimping on maintenance is the norm....although one would hope that a western branded hotel wouldn't have such issues.
It was clearly maintenance, not previous guest abuse, as the whole set of outlets on the panel where the lamp was plugged in could no longer be used after the explosion and I had to move rooms.
I think I won't say anything for now but complain to the service center because they need to know if this hotel is skimping on maintenance.
It was clearly maintenance, not previous guest abuse, as the whole set of outlets on the panel where the lamp was plugged in could no longer be used after the explosion and I had to move rooms.
I think I won't say anything for now but complain to the service center because they need to know if this hotel is skimping on maintenance.
Feb 22, 2019, 10:04 pm
#27
Join Date: Jan 2015
Location: PDX
Programs: AA Plat, Nexus
Posts: 358
You were not injured. You deserve no compensation. None.
Oh Noes! You were startled! Yes, you had to ask. God forbid you should have to ask for what you want.
Most hotels do not have a forensic electrical engineer to perform an analysis on every electrical failure. The lamp broke. They moved you on request.
and herein lies the problem. You are an entitled tw... well, you have an overly developed sense of entitlement. Perhaps you should be denied more often.
Name ONE, just ONE hotel anywhere that pre-tests all their lightbulbs to prevent explosions. Yes, it's China. So?
Next time your hotel lamp explodes in your noodles, try asking for compensation.
I think you're ridiculous because you're asking for compensation for a broken lamp when you suffered no injuries. Oh noes! You were startled! For God's sake, grow up.
You have a massive sense of entitlement.
but I don't think the hotel handled it well as I had to specifically ask to move rooms even after the outlets near the desk were inop and the explosion was quite scary
and I never received an explanation for how it occurred
nor an apology or any offer of anything (at most hotels I ask for free breakfast for even the tiniest inconvenience because it is very cheap for them to provide and rarely am denied).
For those of you who think I'm ridiculous, this is China, the lamp explosion leads one to wonder what else is not right about the room.
Also someone on LL got a 5 night stay comped for a light bulb found in hotel restaurant noodles so I didn't think points or a free night was too unreasonable in that context.
I think you're ridiculous because you're asking for compensation for a broken lamp when you suffered no injuries. Oh noes! You were startled! For God's sake, grow up.
You have a massive sense of entitlement.
Feb 23, 2019, 1:32 am
#28
Moderator: InterContinental Hotels and Germany
Join Date: Oct 2002
Posts: 6,552
I think all of you made it pretty clear, that for a lamp exlosion there is no compensation due.
For this reason, I am going to close this thread, as everything is said in this thread.
Thank you for your understanding.
FLYGVA
co.moderator IHG Forum
For this reason, I am going to close this thread, as everything is said in this thread.
Thank you for your understanding.
FLYGVA
co.moderator IHG Forum