Can't book rewards stay
Aug 12, 2017, 11:31 pm
#1
Original Poster
Join Date: Jan 2012
Programs: AA EP; HH Diamond; Marriott Plat; IHG Plat; National EE
Posts: 342
Can't book rewards stay
For the past few days I've been trying to book rewards stays at a few properties- both the website and the Android app indicate no rooms available anywhere and any date I try to book. Even selecting any random property and date I get the same response.
Anyone else having issues?
Anyone else having issues?
Aug 13, 2017, 1:59 am
#2
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I don't see any issues. Perhaps you can give examples of properties and date ranges for us to to check.
Also try searching for award stays in an incognito browser window so that you're logged out - if it's like the Hilton site it might not show reward availability if there are insufficient points in your account for the stay you're looking for (but shows them when logged out).
Also try searching for award stays in an incognito browser window so that you're logged out - if it's like the Hilton site it might not show reward availability if there are insufficient points in your account for the stay you're looking for (but shows them when logged out).
Aug 13, 2017, 3:09 am
#3
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
I had this for a week or so on the Apple app but it seemed to sort itself with the next update that downloaded
When I was searching on the app for reward nights it's came up that there were no rewards nights available anywhere but when I switched it to search for cash rooms and went into the rates for individual hotels the reward nights appeared.
When I was searching on the app for reward nights it's came up that there were no rewards nights available anywhere but when I switched it to search for cash rooms and went into the rates for individual hotels the reward nights appeared.
Aug 13, 2017, 9:18 am
#4
Original Poster
Join Date: Jan 2012
Programs: AA EP; HH Diamond; Marriott Plat; IHG Plat; National EE
Posts: 342
I don't see any issues. Perhaps you can give examples of properties and date ranges for us to to check.
Also try searching for award stays in an incognito browser window so that you're logged out - if it's like the Hilton site it might not show reward availability if there are insufficient points in your account for the stay you're looking for (but shows them when logged out).
Also try searching for award stays in an incognito browser window so that you're logged out - if it's like the Hilton site it might not show reward availability if there are insufficient points in your account for the stay you're looking for (but shows them when logged out).
Aug 13, 2017, 12:42 pm
#5
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
However I struggle to believe your experience unless you are only searching for awards on either high demand days like NYE (when too late now), or aspirational properties (Bora Bora etc), or event/high-demand dates where a minimum stay is needed, ie can't just book a Saturday night on it's own.
eg
profile says King Bed and only Twin Bedded Room left on award nights (or vice versa). Just blank out all your preferences using advanced search screen then you should be aok
Aug 13, 2017, 9:03 pm
#6
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,738
I had the experience yesterday on the website (using Chrome) when trying to book reward nights at an IC that they were available and I could go to booking screen, but transaction failed and didn't confirm. Have plenty of points to cover the cost.
I then logged into Android app and made he same reward bookings and it worked fine. IHG IT gremlins I guess.
I then logged into Android app and made he same reward bookings and it worked fine. IHG IT gremlins I guess.
Aug 13, 2017, 9:36 pm
#7
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,581
Have you tried making a booking just using the normal website?
Aug 14, 2017, 9:30 am
#8
Join Date: Feb 2009
Location: Netherlands
Programs: SQ S, IHG Diamond/Amb, Accor S
Posts: 703
I am trying to book a one night reward stay for March 2018 in the HiEx San Jose Costa Rica Airport. The availability (both App and website) for this property is very weird:
- from now until the 14th of October - available on every single day
- the rest of October - only 3 days
- the whole of November - only one Saturday night
- December - only the 25th (!)
- January, February, March 2018 - nothing at all
- April 2018 - only the 1st (this must be a joke
)
- May 2018 - one Sunday night
- June 2018 - three Sunday nights
- July 2018 - two Sunday nights
I can hardly imagine that they are almost fully booked for reward stays as far out as June next year. Something's fishy.
- from now until the 14th of October - available on every single day
- the rest of October - only 3 days
- the whole of November - only one Saturday night
- December - only the 25th (!)
- January, February, March 2018 - nothing at all
- April 2018 - only the 1st (this must be a joke
)- May 2018 - one Sunday night
- June 2018 - three Sunday nights
- July 2018 - two Sunday nights
I can hardly imagine that they are almost fully booked for reward stays as far out as June next year. Something's fishy.
Aug 14, 2017, 11:49 am
#9
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I am trying to book a one night reward stay for March 2018 in the HiEx San Jose Costa Rica Airport. The availability (both App and website) for this property is very weird:
- from now until the 14th of October - available on every single day
- the rest of October - only 3 days
- the whole of November - only one Saturday night
- December - only the 25th (!)
- January, February, March 2018 - nothing at all
- April 2018 - only the 1st (this must be a joke )
- May 2018 - one Sunday night
- June 2018 - three Sunday nights
- July 2018 - two Sunday nights
I can hardly imagine that they are almost fully booked for reward stays as far out as June next year. Something's fishy.
- from now until the 14th of October - available on every single day
- the rest of October - only 3 days
- the whole of November - only one Saturday night
- December - only the 25th (!)
- January, February, March 2018 - nothing at all
- April 2018 - only the 1st (this must be a joke
)- May 2018 - one Sunday night
- June 2018 - three Sunday nights
- July 2018 - two Sunday nights
I can hardly imagine that they are almost fully booked for reward stays as far out as June next year. Something's fishy.
