Last edit by: beachmouse
A new year and a new IHG promotion. Answers to some Frequently Asked Questions below:
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
For a task that says 'Stay X number of times at a Holiday Inn Express' (or Holiday Inn, Intercontinental, etc.) each stay must be at a different property for it to fully credit rather than staying at the same property multiple times.
An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)
'Redeem points' award nights only count for the 'redeem points' task and no other tasks. (example- an award night does not count toward 'Stay X number of nights')
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com
The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.
Some offers require booking within the promotion period in addition to staying during the promotion period.
Registration & dashboard link:
https://www.ihg.com/content/us/en/offers/multibrand2019
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
For a task that says 'Stay X number of times at a Holiday Inn Express' (or Holiday Inn, Intercontinental, etc.) each stay must be at a different property for it to fully credit rather than staying at the same property multiple times.
An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)
'Redeem points' award nights only count for the 'redeem points' task and no other tasks. (example- an award night does not count toward 'Stay X number of nights')
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com
The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.
Some offers require booking within the promotion period in addition to staying during the promotion period.
Registration & dashboard link:
https://www.ihg.com/content/us/en/offers/multibrand2019
IHG 1Q 2019 Multi Brand Promo (15 JAN - 30 APR) - registration open
#271
Join Date: Oct 2010
Location: UK
Posts: 144
I do not disagree with your premise, but I've also been stung in the past (in general, not for this promo) by these catch-all "any rate we deem to be non-qualifying at our sole discretion" clauses, with no joy from calling customer services, no matter what kind of logical argument I could give them.
It could very well be though that this is just a glitch in their IT system. In this particular promo, I've had stays count towards a task, then a few days later disappear, and then re-appear another week later; so some discount rates requiring human intervention to post is certainly par for the course.
It could very well be though that this is just a glitch in their IT system. In this particular promo, I've had stays count towards a task, then a few days later disappear, and then re-appear another week later; so some discount rates requiring human intervention to post is certainly par for the course.
#272
Join Date: Oct 2018
Programs: BAEC Gold, IHG Platinum, ALL Gold, Bonvoy Gold Elite, HHonors Gold
Posts: 384
To be fair, after contacting them a few times, they resolved my issue. They said they contacted the hotel and it was a qualifying rate (certainly it was not 30% off, only about $20, the same as if I'd booked it at a pre-paid rate a month in advance). The initial 'non-qualifying' stay was reversed and I got credit, which fulfilled the promotion as well :-) I will not, however, book one of those 'flash sale' rates again, if a qualified stay is needed!
#276
Join Date: Oct 2018
Programs: BAEC Gold, IHG Platinum, ALL Gold, Bonvoy Gold Elite, HHonors Gold
Posts: 384
#277
Join Date: Jan 2019
Location: Minneapolis
Programs: DL DM, IHG Spire, Marriott Platinum, National EE
Posts: 318
My offer was:
6,600: Earn 6,600 bonus points when you book 2 Bonus Points Package stay(s) and get to your next reward faster.
36,000: Stay at 6 brands.
4,000: Stay 5 time(s) using your corporate rate. Stays booked through your corporate portal count toward the promotion.
12,000: Book 2 stay(s) of 4 or more consecutive nights.
8,400: Stay 2 weekend(s), including a Saturday night and another night,
16,800: Stay at 6 IHG hotel(s)
2,000: Stay onceNot a great few months to be staying at the same hotel Tuesday-Thursday with zero flexibility.
6,600: Earn 6,600 bonus points when you book 2 Bonus Points Package stay(s) and get to your next reward faster.
36,000: Stay at 6 brands.
4,000: Stay 5 time(s) using your corporate rate. Stays booked through your corporate portal count toward the promotion.
12,000: Book 2 stay(s) of 4 or more consecutive nights.
8,400: Stay 2 weekend(s), including a Saturday night and another night,
16,800: Stay at 6 IHG hotel(s)
2,000: Stay onceNot a great few months to be staying at the same hotel Tuesday-Thursday with zero flexibility.
#278
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
No; the stay must be completed on or before April 30, 2019, as per the promo terms and conditions.
#279
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
#280
Join Date: Oct 2009
Posts: 5,041
Last year a promo beginning May 1st was published April 12th
https://www.flyertalk.com/forum/inte...l#post29631606
#281
Join Date: Mar 2010
Posts: 1,324
Last year a promo beginning May 1st was published April 12th
https://www.flyertalk.com/forum/inte...l#post29631606
https://www.flyertalk.com/forum/inte...l#post29631606
#282
Join Date: Feb 2012
Programs: Aadvantage
Posts: 49
You can look at individual stays here https://www.ihg.com/rewardsclub/us/e...-mgmt/activity and there should be able to see "Double Your Stay" as a line item within the total earned for a stay.
Unlike accelerate, it's bundled in the total for the Qualifying Stay when looking at the Account Activity and not its own line item there,
. As long as you see stays registering and a percentage in the progress I think you should be getting the points.
#285
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164