Jan 2, 2019, 8:08 pm
Last edit by: beachmouse
A new year and a new IHG promotion. Answers to some Frequently Asked Questions below:
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
For a task that says 'Stay X number of times at a Holiday Inn Express' (or Holiday Inn, Intercontinental, etc.) each stay must be at a different property for it to fully credit rather than staying at the same property multiple times.
An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)
'Redeem points' award nights only count for the 'redeem points' task and no other tasks. (example- an award night does not count toward 'Stay X number of nights')
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com
The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.
Some offers require booking within the promotion period in addition to staying during the promotion period.
Registration & dashboard link:
https://www.ihg.com/content/us/en/offers/multibrand2019
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
For a task that says 'Stay X number of times at a Holiday Inn Express' (or Holiday Inn, Intercontinental, etc.) each stay must be at a different property for it to fully credit rather than staying at the same property multiple times.
An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)
'Redeem points' award nights only count for the 'redeem points' task and no other tasks. (example- an award night does not count toward 'Stay X number of nights')
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com
The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.
Some offers require booking within the promotion period in addition to staying during the promotion period.
Registration & dashboard link:
https://www.ihg.com/content/us/en/offers/multibrand2019
IHG 1Q 2019 Multi Brand Promo (15 JAN - 30 APR) - registration open
Mar 31, 2019, 1:03 pm
#256
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold
Posts: 2,811
Mar 31, 2019, 6:53 pm
#257
Join Date: Oct 2018
Programs: BAEC Gold, IHG Platinum, ALL Gold, Bonvoy Gold Elite, HHonors Gold
Posts: 384
For me, at least, both the promotion dashboard and (more importantly) all the relevant Terms and Conditions say 30 April. That's what I will go with as the source of truth, over anything else.
Apr 4, 2019, 12:52 pm
#258
Join Date: Jan 2015
Location: PDX
Programs: AA Plat, Nexus
Posts: 358
Do these multi stack? It looks like I can get 24000+5600+6600+1500+5000 = 42k for two well-planned nights.Points ValueOffer DescriptionStatus10,000Stay More, Earn More
Get closer to the rewards you want when you stay 5 night(s) and earn 10,000 bonus points.
Terms
BOOK NOW24,000Discover Our Brands
Stay at 2 brands and get 24,000 bonus points.
Terms
BOOK NOW5,600Stay at 2 IHG® Hotels
Stay at 2 IHG® hotel(s) and earn 5,600 bonus points.
Terms
BOOK NOW6,600Earn More, Faster
Earn 6,600 bonus points when you book 2 Bonus Points Package stay(s) and get to your next reward faster.
Terms
BOOK NOW1,500Spend on your IHG® Rewards Club Select Credit Card
Book and pay for one stay with your IHG® Rewards Club Select Credit Card and earn 1,500 bonus points.
Terms
BOOK NOW5,000Stay 2 times and get 5,000 bonus points
Complete two stays and earn 5,000 bonus points.
Terms
Get closer to the rewards you want when you stay 5 night(s) and earn 10,000 bonus points.
Terms
BOOK NOW24,000Discover Our Brands
Stay at 2 brands and get 24,000 bonus points.
Terms
BOOK NOW5,600Stay at 2 IHG® Hotels
Stay at 2 IHG® hotel(s) and earn 5,600 bonus points.
Terms
BOOK NOW6,600Earn More, Faster
Earn 6,600 bonus points when you book 2 Bonus Points Package stay(s) and get to your next reward faster.
Terms
BOOK NOW1,500Spend on your IHG® Rewards Club Select Credit Card
Book and pay for one stay with your IHG® Rewards Club Select Credit Card and earn 1,500 bonus points.
Terms
BOOK NOW5,000Stay 2 times and get 5,000 bonus points
Complete two stays and earn 5,000 bonus points.
Terms
Apr 4, 2019, 6:19 pm
#259
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,284
Most of the offers stack. The ones that don't are those requiring a points stay or cash-and-points stay, as those don't code as qualifying rates for all the other offers.
Apr 4, 2019, 11:37 pm
#260
Join Date: Aug 2010
Location: SNA and XRY
Programs: UA PP, 2 MM; IC;
Posts: 1,043
Maybe someone has a similar experience. A year or so ago, IHG talked me into, easily, their new Chase Master Card... forget the name, but it was 10x points instead of 5x which was a big plus.. so I retired by IHG Select card... you didn't have a choice on it...
Well, long story short, one of my goals in this promotion was: Spend on your IHG® Rewards Club Select Credit Card.
Didn't think much of it but now it seems the new IHG credit card does not qualify for the promotion. Not a big deal as only 1.5K points but annoying...
Well, long story short, one of my goals in this promotion was: Spend on your IHG® Rewards Club Select Credit Card.
Didn't think much of it but now it seems the new IHG credit card does not qualify for the promotion. Not a big deal as only 1.5K points but annoying...
Apr 5, 2019, 10:30 am
#261
Join Date: Jan 2015
Location: PDX
Programs: AA Plat, Nexus
Posts: 358
Apr 5, 2019, 1:27 pm
#262
Join Date: Oct 2009
Posts: 5,041
"Stay a Little Longer" task requires a 4 night stay. From the promo t+c: "....required number of Qualifying Stay(s) of a minimum of 4 consecutive nights between 15 January 2019 and 30 April 2019 ...."
CS Supervisor said the computer is correctly programmed to not allow a four night stay with 2 reservations back to back. She said to call back after the promotion is over and maybe they'd give me a one time exception.
I told her every hotel chain in the world defines a stay not by reservations but by consecutive nights at a hotel. I asked if I would get welcome amenity points 7 times if I booked 7 consecutive one night stays at a hotel.
Obviously not.
From the IHG General Member t+c: 17. A “Stay” is defined as one night or consecutive nights at the same hotel, regardless of frequency of check-in/check-out.
Why do we have to go through this every year (sometimes twice a year)? I don't want one time exceptions. I want supervisors who are empowered to use common sense, logic, and experience. We can't count on the computer programmers to correctly program all the promos.
Am I asking for too much?
CS Supervisor said the computer is correctly programmed to not allow a four night stay with 2 reservations back to back. She said to call back after the promotion is over and maybe they'd give me a one time exception.
I told her every hotel chain in the world defines a stay not by reservations but by consecutive nights at a hotel. I asked if I would get welcome amenity points 7 times if I booked 7 consecutive one night stays at a hotel.
Obviously not.From the IHG General Member t+c: 17. A “Stay” is defined as one night or consecutive nights at the same hotel, regardless of frequency of check-in/check-out.
Why do we have to go through this every year (sometimes twice a year)? I don't want one time exceptions. I want supervisors who are empowered to use common sense, logic, and experience. We can't count on the computer programmers to correctly program all the promos.
Am I asking for too much?
Has this problem been solved?
I remember someone posted that the had two separate bookings at the same property and had problems getting the credit.(it wasn't this promo, can't remember which one)
Last edited by Hannibal Lecter; Apr 5, 2019 at 1:37 pm
Apr 8, 2019, 1:56 pm
#263
Join Date: Dec 2000
Location: Philadelphia
Posts: 2,506
I have a 'stay 5 nights' offer (can be non-consecutive) but it looks like IHG has it coded as 'complete 5 stays'. My first 4 night stay showed as 20% completed and a one night stay last week triggered another goal (stay at 2 brands) to mark as complete but the stay 5 nights only shows 40% complete. Everything I can find in the terms indicates it is specificially nights, not stays.
Is this a known bug that has historically worked itself out or do I need to call IHG to get it fixed?
Is this a known bug that has historically worked itself out or do I need to call IHG to get it fixed?
Apr 8, 2019, 3:40 pm
#264
Join Date: Jan 2017
Programs: IHG - spire amb, Marriot - tit, Radisson - plat, Hilton - gold, Accor -gold, GHA - plat
Posts: 282
I have a 'stay 5 nights' offer (can be non-consecutive) but it looks like IHG has it coded as 'complete 5 stays'. My first 4 night stay showed as 20% completed and a one night stay last week triggered another goal (stay at 2 brands) to mark as complete but the stay 5 nights only shows 40% complete. Everything I can find in the terms indicates it is specificially nights, not stays.
Is this a known bug that has historically worked itself out or do I need to call IHG to get it fixed?
Is this a known bug that has historically worked itself out or do I need to call IHG to get it fixed?
Apr 9, 2019, 12:40 am
#265
Join Date: Oct 2010
Location: UK
Posts: 144
I booked one of my nights for this promo at a Crowne Plaza (get 19,200 pts for trying 3 brands). However, I booked it when IHG had a sale a few weeks ago. Now, my account says that stay is non-qualified (although it was still about $125, instead of $150). Does that seem right? Do 'sale' bookings made on IHG website not count for points and / or promos?
Apr 9, 2019, 3:42 am
#266
Join Date: Oct 2018
Programs: BAEC Gold, IHG Platinum, ALL Gold, Bonvoy Gold Elite, HHonors Gold
Posts: 384
I booked one of my nights for this promo at a Crowne Plaza (get 19,200 pts for trying 3 brands). However, I booked it when IHG had a sale a few weeks ago. Now, my account says that stay is non-qualified (although it was still about $125, instead of $150). Does that seem right? Do 'sale' bookings made on IHG website not count for points and / or promos?
Bonus points are not issued for Non-Qualifying Room Rates or Non-Qualifying Stays. "Non-Qualifying Room Rates" or "Non-Qualifying Stay" include the following: net wholesale individual and group rate, certain package rates, employee discount rate, friends and family rate, crew rate, special discounted contract rates, seasonal worker/crew rate, 50% travel club discount rate, travel industry discount rate, distressed passenger rate, IHG® Rewards Club Reward Nights/Airline Hotel Reward rate, rates booked through third party web sites, complimentary hotel Stays and any other rates not defined as a Qualifying Room Rate at IHG’s sole discretion.
Apr 9, 2019, 5:38 am
#267
Join Date: Dec 2000
Location: Philadelphia
Posts: 2,506
From the promo Terms and Conditions, various discounts are... discounted from the promo (emphasis mine):
Deliberately vague and non-comprehensive as usual, which is why I always assume if I'm not paying full list price or more, it's a non-qualifying stay. You might want to try calling them, but I wouldn't hold my breath.
Deliberately vague and non-comprehensive as usual, which is why I always assume if I'm not paying full list price or more, it's a non-qualifying stay. You might want to try calling them, but I wouldn't hold my breath.
Apr 9, 2019, 7:37 pm
#268
Join Date: Oct 2010
Location: UK
Posts: 144
[QUOTE Deliberately vague and non-comprehensive as usual, which is why I always assume if I'm not paying full list price or more, it's a non-qualifying stay. You might want to try calling them, but I wouldn't hold my breath.[/QUOTE]
Thanks! I've written to them - we'll see. I'll try calling as well.
Thanks! I've written to them - we'll see. I'll try calling as well.
Apr 9, 2019, 7:38 pm
#269
Join Date: Oct 2010
Location: UK
Posts: 144
Qualifying room rate generally means if it earns points or not. Generally anything available to the public on ihg.com should earn points and thus should qualify for this promotion. If the reservation when booked said you will earn xxx points for this stay, then it should qualify for this.
Apr 10, 2019, 3:33 am
#270
Join Date: Oct 2018
Programs: BAEC Gold, IHG Platinum, ALL Gold, Bonvoy Gold Elite, HHonors Gold
Posts: 384
Qualifying room rate generally means if it earns points or not. Generally anything available to the public on ihg.com should earn points and thus should qualify for this promotion. If the reservation when booked said you will earn xxx points for this stay, then it should qualify for this.
It could very well be though that this is just a glitch in their IT system. In this particular promo, I've had stays count towards a task, then a few days later disappear, and then re-appear another week later; so some discount rates requiring human intervention to post is certainly par for the course.