IC Phu Quoc (Master Thread)
Mar 8, 2019, 8:01 am
#47
Join Date: Sep 2011
Location: London
Programs: Infinity Milage Lands Gold,Star Alliance Gold, IHG Diamond RA, Kimpton Inner Circle
Posts: 370
Mar 14, 2019, 3:33 pm
#48
Join Date: Sep 2011
Posts: 1,368
Similar comments about the service were made when Sun Peninsular opened ... I was there first month and there were language issue although a lot of enthusiasm. I suspect this to be the same at Phu Quoc. The service culture of the Vietnamese people is excellent in general but the language can cause a little stress.
Stay is end of month so cannot judge but pre-stop support from management has been exemplary to date and RA treatment as good as you could expect anywhere. Not seen the reality yet but if the delivered service is as good as the pre-stop support then I'll be extremely happy.
Stay is end of month so cannot judge but pre-stop support from management has been exemplary to date and RA treatment as good as you could expect anywhere. Not seen the reality yet but if the delivered service is as good as the pre-stop support then I'll be extremely happy.
Mar 14, 2019, 5:02 pm
#49
Join Date: Oct 2005
Location: Seattle
Posts: 339
I stayed at the IC Phu Quoc last month having stayed at the Marriott Emerald Bay the week earlier. As mentioned previously, the language barrier was a little difficult at the IC especially when compared to the Marriott on the other side of the island. I would not hesitate to return to the property however. I would probably stay at the IC over the Marriott next time to Phu Quoc. Its a smaller footprint so it is easier to get around and half the price if paying out of pocket. Had breakfast each morning at the hotel and grabbed a metered taxi to dinner each night to one of the many great restaurants on the island. Looking forward to return to the Island in November.
Last edited by nawlins; Mar 14, 2019 at 5:10 pm
Apr 23, 2019, 9:00 pm
#51
Join Date: Dec 2009
Location: OHIO
Programs: AA GOLD,DELTA DM, IC RA , HILTON GOLD, NAT. EE
Posts: 182
May 26, 2019, 3:44 pm
#53
Join Date: Mar 2009
Location: Brooklyn, NY
Posts: 1,470
Staying here now. Booked cheapest room and upgraded to Ocean view, fairly large room. Hotel doesn't seem very busy at all. Service has been decent so far, except at the pool where attendant just doesn't seem interested in doing any work. I was surprised to be offered free breakfast for my stay as a plat ambassador. Was also given a 280K VND resort credit and 20% off dinning (helpful given their prices and not having any options outside of the hotel).
Aug 13, 2019, 11:44 pm
#57
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Bump. Any recent updates?
Looking to combine Amanoi with another beach property. Panoramic Suite that includes club access looks like a good option although pricing is bordering on private pool villas elsewhere.
Looking to combine Amanoi with another beach property. Panoramic Suite that includes club access looks like a good option although pricing is bordering on private pool villas elsewhere.
Feb 10, 2021, 6:24 pm
#59
Join Date: May 2008
Programs: Marriott Titanium, Hilton Diamond, Hyatt Globalist, AA Plat, UA Silver, Delta Silver
Posts: 453
Stayed here in November 2020. Area is still undergoing a lot of development.
Service is very lacking here compared to the JW Marriott Phu Quoc.
A few examples:
I drove here and when I went to park the car I asked the staff member at the front desk/valet if someone could follow me in a golf cart/shuttle and drive me back to the lobby. He said he was busy and could not.
Poolside there was no one to be found. I located the pool towels in one of the cabinets. I did notice the staff tend to roam in packs which might explain the inconsistent service.
The INK360 bar however provided great service and had great views.
The rooms were nice but the light switches and whatnot did not seem well thought out. The AC in the room was very weak. The maintenance guy did all he could to get it to a bearable temperature at night. However during the day when the bathroom and bedroom glass walls get a lot of sunlight it gets very hot and uncomfortable.
Service is very lacking here compared to the JW Marriott Phu Quoc.
A few examples:
I drove here and when I went to park the car I asked the staff member at the front desk/valet if someone could follow me in a golf cart/shuttle and drive me back to the lobby. He said he was busy and could not.
Poolside there was no one to be found. I located the pool towels in one of the cabinets. I did notice the staff tend to roam in packs which might explain the inconsistent service.
The INK360 bar however provided great service and had great views.
The rooms were nice but the light switches and whatnot did not seem well thought out. The AC in the room was very weak. The maintenance guy did all he could to get it to a bearable temperature at night. However during the day when the bathroom and bedroom glass walls get a lot of sunlight it gets very hot and uncomfortable.
Mar 28, 2022, 10:16 am
#60
Join Date: Sep 2008
Posts: 7,875
As someone else mentioned, English comprehension is lacking by staff. Breakfast buffet looks nice, food ok (soup noodle bland). Basically 3 large buildings, I don't appreciate the room layout as "nice" or "classy", just normal. Lots of pools.
Area around has nothing. The Regent is being prepared nearby, should open soon per staff.
Beach isn't nice.
Crowne Plaza is newer and while rooms don't have a pretend high-end and it is a smaller property I liked it better (not least cause it is next to Grand World).
Area around has nothing. The Regent is being prepared nearby, should open soon per staff.
Beach isn't nice.
Crowne Plaza is newer and while rooms don't have a pretend high-end and it is a smaller property I liked it better (not least cause it is next to Grand World).