IHG Premier 20% rebate for Points Purchase
Apr 25, 2018, 6:08 pm
#16
Original Poster
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,207
I pointed that out and the rep repeated his answer
I used an example with numbers (20% savings would be equal to a 25% bonus) and that a bonus is not a saving/rebate
and he said “I already answered and won’t respond to any more messages please call LHG”
I used an example with numbers (20% savings would be equal to a 25% bonus) and that a bonus is not a saving/rebate
and he said “I already answered and won’t respond to any more messages please call LHG”
Apr 25, 2018, 8:43 pm
#18
Join Date: May 2015
Posts: 183
Apr 27, 2018, 1:34 pm
#19
Original Poster
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,207
IHG just wrote me in an email
I reviewed the points purchase transaction you have provided below. It looks like the purchased points include 80% bonus points.
I would like to inform you that the 20% discount on points purchases benefit cannot be combined with any other offers. If there is a promotion in the market that is a better offer than 20%, member will receive that better offer. As such, the amount on your bill is correct.
I would like to inform you that the 20% discount on points purchases benefit cannot be combined with any other offers. If there is a promotion in the market that is a better offer than 20%, member will receive that better offer. As such, the amount on your bill is correct.
Apr 27, 2018, 2:40 pm
#20
Join Date: Jul 2004
Location: Thailand
Programs: Marriott LT Titanium; IHG Diamond Ambassador
Posts: 1,150
IHG just wrote me in an email
I reviewed the points purchase transaction you have provided below. It looks like the purchased points include 80% bonus points.
I would like to inform you that the 20% discount on points purchases benefit cannot be combined with any other offers. If there is a promotion in the market that is a better offer than 20%, member will receive that better offer. As such, the amount on your bill is correct.
I would like to inform you that the 20% discount on points purchases benefit cannot be combined with any other offers. If there is a promotion in the market that is a better offer than 20%, member will receive that better offer. As such, the amount on your bill is correct.
"Save at least 20% on points purchases when you pay for those points with your IHG® Rewards Club Premier or Traveler Credit Cards. Point purchase amounts are subject to change by IHG® Rewards Club. These points are Non-Qualifying points and do not count towards Elite qualification. Upon completion of the points purchase, you agree that the total dollar amount will be immediately charged to your credit card. The cost for the points purchased is non-refundable"
No mention that 20% discount cannot be used on a buy point promotion.
Apr 27, 2018, 2:53 pm
#21
Original Poster
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,207
They mix rebate (save %) to bonus points - but those are not the same mechanism
save 50% on a new car isn’t buy 2 get one free
they are going the way of a class action as they come up with arguments that are not in the T&C
evryone write to Chase and IHG
save 50% on a new car isn’t buy 2 get one free
they are going the way of a class action as they come up with arguments that are not in the T&C
evryone write to Chase and IHG
Apr 27, 2018, 5:27 pm
#22
Join Date: Apr 2016
Posts: 51
This exactly. If the existing offer was "80% rebate on IHG points" they would be within the rights of the ChaseT&C's, if only technically, to deny you the 20% rebate. With an 80% bonus though, I don't see how they have a leg to stand on.
Apr 27, 2018, 5:30 pm
#23
Join Date: Apr 2015
Location: MN, USA
Posts: 246
IHG just wrote me in an email
I reviewed the points purchase transaction you have provided below. It looks like the purchased points include 80% bonus points.
I would like to inform you that the 20% discount on points purchases benefit cannot be combined with any other offers. If there is a promotion in the market that is a better offer than 20%, member will receive that better offer. As such, the amount on your bill is correct.
I would like to inform you that the 20% discount on points purchases benefit cannot be combined with any other offers. If there is a promotion in the market that is a better offer than 20%, member will receive that better offer. As such, the amount on your bill is correct.
It would be interesting to see someone with the new card do a test of this once the bonus promo is over and try to buy 1,000 points. Right now I think it’s a matter of the CSRs at both companies not being trained on this feature and neither company putting in place a process to handle this “20% savings” (yet anyway).
Apr 28, 2018, 6:57 am
#25
Join Date: Jul 2004
Location: Thailand
Programs: Marriott LT Titanium; IHG Diamond Ambassador
Posts: 1,150
IHG will let you buy points with a point bonus with any credit card Visa, MC, AMEX, etc.
Nothing in Chase T&C seems to indicate that the 20% is only valid on standard or non bonus point purchases.
Contact Chase and please post back.
Apr 28, 2018, 7:28 am
#26
Original Poster
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,207
Already contacted Chase (first step) and that is what the answered
In order to know how 20% more reward points are awarded to you while you make purchase of these points, we request you to contact IHG at 1-800-421-5162 to know more information.
So then I dug deeper (contract with Chase / I'm referring to savings and not bonus points etc)and got the following
We responded to this request earlier. Because there is no further action required on the account, we will no longer respond to this specific inquiry. As mentioned in the previous message, please contact IHG at 1-800-421-5162
In order to know how 20% more reward points are awarded to you while you make purchase of these points, we request you to contact IHG at 1-800-421-5162 to know more information.
So then I dug deeper (contract with Chase / I'm referring to savings and not bonus points etc)and got the following
We responded to this request earlier. Because there is no further action required on the account, we will no longer respond to this specific inquiry. As mentioned in the previous message, please contact IHG at 1-800-421-5162
Last edited by blitzen; Apr 28, 2018 at 2:48 pm
Apr 28, 2018, 2:12 pm
#27
Join Date: Jul 2004
Location: Thailand
Programs: Marriott LT Titanium; IHG Diamond Ambassador
Posts: 1,150
Already contacted Chase (first step)
In order to know how 20% more reward points are awarded to you while you make purchase of these points, we request you to contact IHG at 1-800-421-5162 to know more information.
So then I dug deeper (contract with Chase / I'm referring to savings and not bonus points etc)and got the following
We responded to this request earlier. Because there is no further action required on the account, we will no longer respond to this specific inquiry. As mentioned in the previous message, please contact IHG at 1-800-421-5162 to know more information about this specific matter.
In order to know how 20% more reward points are awarded to you while you make purchase of these points, we request you to contact IHG at 1-800-421-5162 to know more information.
So then I dug deeper (contract with Chase / I'm referring to savings and not bonus points etc)and got the following
We responded to this request earlier. Because there is no further action required on the account, we will no longer respond to this specific inquiry. As mentioned in the previous message, please contact IHG at 1-800-421-5162 to know more information about this specific matter.
You email should be, hey i just bought ihg points and used your credit card that gives me a 20% discount off the price of the points.
How do I get the discount, is it a credit?
get the answer to that please.
Apr 28, 2018, 2:46 pm
#28
Original Poster
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,207
The non bold is the answer from Chase to my “Hey where is my 20% statement credit”
BTW “get the answer” .... what do you think I am doing? Write a PM to Chase yourself!
Apr 30, 2018, 6:47 am
#30
Original Poster
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,207
So I emailed IHG (why not) spelling out that I want my credit (I know Chase is on the hook, but something else needed to be taken care of 2 in 1 email)
Here is their answer:
Moreover, with regards to your 20% discount, I'm really sorry but as per the program guidelines, the benefit could not be combined with another promotion. Since you already received the 80% bonus points, I'm sorry if the 20% discount could no longer be added.
Here is their answer:
Moreover, with regards to your 20% discount, I'm really sorry but as per the program guidelines, the benefit could not be combined with another promotion. Since you already received the 80% bonus points, I'm sorry if the 20% discount could no longer be added.