Apr 12, 2018, 8:50 pm
Last edit by: beachmouse
Another quarter, another Accelerate. Answers to some Frequently Asked Questions below:
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
For a task that says 'Stay X number of times at a Holiday Inn Express' (or Holiday Inn, Intercontinental, etc.) each stay must be at a different property for it to fully credit rather than staying at the same property multiple times.
An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)
'Redeem points' award nights only count for the 'redeem points' task and no other tasks. (example- an award night does not count toward 'Stay X number of nights')
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com
The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.
Some offers require booking within the promotion period in addition to staying during the promotion period.
Registration & dashboard link:
https://www.ihg.com/content/us/en/offers/q2accelerate2018
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
For a task that says 'Stay X number of times at a Holiday Inn Express' (or Holiday Inn, Intercontinental, etc.) each stay must be at a different property for it to fully credit rather than staying at the same property multiple times.
An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)
'Redeem points' award nights only count for the 'redeem points' task and no other tasks. (example- an award night does not count toward 'Stay X number of nights')
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com
The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.
Some offers require booking within the promotion period in addition to staying during the promotion period.
Registration & dashboard link:
https://www.ihg.com/content/us/en/offers/q2accelerate2018
Accelerate 1 May 2018 - 31 July 2018
Jun 12, 2018, 2:33 am
#196
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
its been over 2 weeks now since i completed my first task & almost a week since i completed my last one but still my dashboard shows everything as incomplete....anyone else experiencing such a delay????
Jun 12, 2018, 10:15 pm
#197
Join Date: Jun 2018
Location: Not home. Average travel days during the last five years 240 days per year.
Programs: Finnair Plus Platinum Lumo&lifetime Gold , IHG Spire Royal Ambassador, Marriott Platinum Elite
Posts: 7
Earn 95,600 total bonus points. Complete all of your Accelerate offers and earn 95,600 total bonus points.
My Offers
2,000 Happy Anniversary Bonus - Thank you for being a loyal IHG® Rewards Club member. Stay once and earn 2,000 bonus points.
26,000 Stay More, Earn More - Stay 13 nights and earn 26,000 bonus points. Terms
26,000 Stay More, Earn Even More - Get an additional 26,000 bonus points after night 26. Terms
15,200 Saturday Stays Bonus - Stay 8 weekend(s), including a Saturday night and another night, and earn 15,200 bonus points.
2,500 Corporate Account Bonus - Stay 3 time(s) using your corporate rate and earn 2,500 bonus points. Stays booked through your corporate portal count towards the promotion.
8,000 Explore with Confidence - Have 2 stays in any country in North America, South America, Central America, Caribbean, Greater China (China Mainland, Hong Kong, Macau and Taiwan), Asia Pacific, Middle East and Africa and earn 8,000 bonus points.
13,900 Your Achievement Bonus - Complete 5 of the 6 offers and earn (an additional) 13,900 bonus points.
2,000 May Bonus Offer - Stay once in May and get 2,000 bonus points. Terms
My Offers
2,000 Happy Anniversary Bonus - Thank you for being a loyal IHG® Rewards Club member. Stay once and earn 2,000 bonus points.
26,000 Stay More, Earn More - Stay 13 nights and earn 26,000 bonus points. Terms
26,000 Stay More, Earn Even More - Get an additional 26,000 bonus points after night 26. Terms
15,200 Saturday Stays Bonus - Stay 8 weekend(s), including a Saturday night and another night, and earn 15,200 bonus points.
2,500 Corporate Account Bonus - Stay 3 time(s) using your corporate rate and earn 2,500 bonus points. Stays booked through your corporate portal count towards the promotion.
8,000 Explore with Confidence - Have 2 stays in any country in North America, South America, Central America, Caribbean, Greater China (China Mainland, Hong Kong, Macau and Taiwan), Asia Pacific, Middle East and Africa and earn 8,000 bonus points.
13,900 Your Achievement Bonus - Complete 5 of the 6 offers and earn (an additional) 13,900 bonus points.
2,000 May Bonus Offer - Stay once in May and get 2,000 bonus points. Terms
Jun 12, 2018, 10:30 pm
#198
Join Date: Dec 2016
Posts: 78
Just an update on my "Booking with IHG App" task": I booked after registration but before Accelerate started (before 1 May 2018) using the IHG app. Stay completed yesterday and dashboard updated! So it means that for stays booked before Accelerate officially starts, even using the App, still counts. (The T&C was a bit ambiguous about booking before 1 May)
Jun 13, 2018, 5:53 am
#199
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
Just an update on my "Booking with IHG App" task": I booked after registration but before Accelerate started (before 1 May 2018) using the IHG app. Stay completed yesterday and dashboard updated! So it means that for stays booked before Accelerate officially starts, even using the App, still counts. (The T&C was a bit ambiguous about booking before 1 May)
Jun 13, 2018, 3:02 pm
#200
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Some types of tasks that are "simple" (stay N times) tend to post quicker, some types of tasks that are "complex" (requiring correlating multiple databases) like "did you complete this stay and pay for it with an IHG card") can often take a month or more (because they have to at least wait for your credit card statement to post to IHG).
And if the hotel is slow to post, that'll slow down every task of course.
Jun 13, 2018, 3:32 pm
#201
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,862
It should be for any IHG credit card. The way they seem to figure this out is based on Chase posting points for your hotel stay corresponding to a stay you reserved on the IHG side and completed.
However, since you have to do two stays, it might be safer to do both stays on the same card (whichever card). They might confused if they don't see both stays on the same IHG card, as they'll have statements (posting points from Chase to IHG) at different times of month.
However, since you have to do two stays, it might be safer to do both stays on the same card (whichever card). They might confused if they don't see both stays on the same IHG card, as they'll have statements (posting points from Chase to IHG) at different times of month.
Jun 13, 2018, 6:59 pm
#202
Join Date: Dec 2016
Posts: 78
Also, is the hotel new? I remember when the Intercontinental Singapore Robertson Quay just opened it was excluded from some Intercontinental promotions.
Jun 14, 2018, 2:21 pm
#203
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
It very much depends on the specific tasks, plus how quickly the hotel posts (the normal stay/points info to your account).
Some types of tasks that are "simple" (stay N times) tend to post quicker, some types of tasks that are "complex" (requiring correlating multiple databases) like "did you complete this stay and pay for it with an IHG card") can often take a month or more (because they have to at least wait for your credit card statement to post to IHG).
And if the hotel is slow to post, that'll slow down every task of course.
Some types of tasks that are "simple" (stay N times) tend to post quicker, some types of tasks that are "complex" (requiring correlating multiple databases) like "did you complete this stay and pay for it with an IHG card") can often take a month or more (because they have to at least wait for your credit card statement to post to IHG).
And if the hotel is slow to post, that'll slow down every task of course.
all stays posted 2-3 days after checkout so no delays there....
Jun 14, 2018, 2:22 pm
#204
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
Did the stay post properly (qualifying rate, elite points, etc)? Be sure to save a copy of the hotel bill in case you need to contact IHG about this.
Also, is the hotel new? I remember when the Intercontinental Singapore Robertson Quay just opened it was excluded from some Intercontinental promotions.
Also, is the hotel new? I remember when the Intercontinental Singapore Robertson Quay just opened it was excluded from some Intercontinental promotions.
Jun 14, 2018, 5:15 pm
#205
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
So far, that's not been my experience. The exact offer is "Book and pay for one stay with your IHG® Rewards Club Credit Card and earn 1,500 bonus points." I've already paid a stay with my Premier card, and even received the points from that stay about 10 days ago. Yet, no points from Accelerate yet. I am not hopeful with that one.
That's why it takes so long. I never claimed it didn't. Nothing you in what you quoted said that it posts quickly.
And you never explained whether you Chase statement (on which you paid for that hotel) has posted yet or not. Your stay posting to the IHG website directly is just the first phase, you Chase statement points for using card post in a separate step (and then the "sweep" which compares all that together is yet a separate step).
Jun 15, 2018, 10:42 am
#206
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,862
I don't see why you quoted what you did. In other posts, I've explained that Chase doesn't know that you paid with the IHG Rewards Club Credit Card for that stay until the Chase statement posts the points to your IHG account, and then at some point later they do a "sweep" (a program or script that compares multiple databases) to see if you both completed your stay and that stay earned points through your Chase IHG card.
That's why it takes so long. I never claimed it didn't. Nothing you in what you quoted said that it posts quickly.
And you never explained whether you Chase statement (on which you paid for that hotel) has posted yet or not. Your stay posting to the IHG website directly is just the first phase, you Chase statement points for using card post in a separate step (and then the "sweep" which compares all that together is yet a separate step).
That's why it takes so long. I never claimed it didn't. Nothing you in what you quoted said that it posts quickly.
And you never explained whether you Chase statement (on which you paid for that hotel) has posted yet or not. Your stay posting to the IHG website directly is just the first phase, you Chase statement points for using card post in a separate step (and then the "sweep" which compares all that together is yet a separate step).
Last edited by Super Mario; Jun 15, 2018 at 12:15 pm
Jun 15, 2018, 11:30 am
#207
Join Date: Jul 2009
Location: Lynbrook, NY
Programs: Delta Ham Sandwich, IHG Spire, HH Diamond, Marriott Titanium
Posts: 83
This is the one that didn't post for me. I figured it would be delayed until after my statement was issued. Thanks for the good info Sdsearch.
Jun 16, 2018, 9:02 am
#208
Join Date: Mar 2015
Location: Wisconsin
Programs: Hilton Diamond, Delta PM
Posts: 323
I paid for a stay on my IHG card during the end of the first Accelerate promo of this year, to trigger my task bonus for the Q1 promotion. The "sweep" seems to have occurred after that promotion closed, and the task was checked for the current Accelerate promotion (during which time I have not paid for a stay on my IHG card) and I never got the bonus points for Q1. Contacting them on Twitter now to see if they can sort this out...
*edit* - They manually posted the points for me in about 10 minutes after sending them a Twitter DM.
*edit* - They manually posted the points for me in about 10 minutes after sending them a Twitter DM.
Last edited by LizGross144; Jun 16, 2018 at 9:46 am Reason: updating my Twitter results.
Jun 17, 2018, 3:14 pm
#210
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
First paid stay booked during this promo. My stay once and bonus point package tasks posted along with the regular points from the stay - quite surprised. Is this a new thing?
The stay at 4 HIXs task also updated to 25% on the dashboard as soon as the regular points had posted.
The pay with IHG card task hasn't updated, but this appears to be normal from previous posts.
However, the book with app task hasn't updated either. Never had problems with app booking registering correctly in previous promos - but I used my new android phone for the first time instead of my ipad. How do you prove you booked with the app after the stay?
The stay at 4 HIXs task also updated to 25% on the dashboard as soon as the regular points had posted.
The pay with IHG card task hasn't updated, but this appears to be normal from previous posts.
However, the book with app task hasn't updated either. Never had problems with app booking registering correctly in previous promos - but I used my new android phone for the first time instead of my ipad. How do you prove you booked with the app after the stay?