Date Bug on Booking - Anyone Else?

Old Apr 7, 18, 2:10 pm
  #1  
BOH
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Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 6,991
Date Bug on Booking - Anyone Else?

I have two bookings, one for a Holiday Inn in London and one for a HIX in Italy. The e-mail confirmation states the correct dates but when I go to the "Manage Reservations" section on ichotels.com the stay dates are offset by one day. So for example, I am staying in London on Monday 9th April.....the e-mail confirmation correctly states the 9th but when I view the reservation it is offset by one day and states check-in on the 10th and check-out the 11th.

So I called the hotel, quoted the confirmation # and asked them what dates they see in their system.....worryingly they had the incorrect +1 day offset date! But interestingly they agreed to change it instantly, no questions asked, no need for any proof of the error even thought there is a rate difference of some 45 in their favor! When I asked if she was aware of this issue she laughed and said "no comment"

Anyone else had this issue?
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