After a shooting at a Holiday Inn, should guests be compensated for the lock-down?
#32
Join Date: Jul 2015
Location: Wales
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Different countries have different risks. Given that it’s easier for a teenager to get an assault rifle than a beer you need to take this into consideration before travelling there.
#33
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#34
Join Date: Dec 2007
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#35
Suspended
Join Date: Jul 2007
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we all know that when a judge could force coffee shop to display cancer warning when in fact there is no concrete scientific evidence to support that...the nutty flavor is from the core to the bottom in the society. I blame the lawyers.
#36
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This thread has gone off the rails. It's not a debate about gun control or Prop. 65 labeling of coffee in California. It's a question posed regarding compensation, albeit a question which should not have to be asked,
#37
Join Date: Feb 2014
Location: Frensham, Lincolnshire
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Posts: 5,028
The hotel has a duty of care and a contract to provide accommodation and (legal term of art next) undisturbed enjoyment. Implicit in the contract is safety. They have not provided undisturbed enjoyment and arguably failed on the safety front. Why were the guests rousted from their beds? Why could it not wait until the morning? Why did the police feel a need to detain all guests and why did the hotel agree and enable the police behaviour?
Getting everyone out of bed and detaining them was purely a convenience for the police. The hotel acted on behalf of the police. The hotel is liable for that inconvenience, just as the hotel is liable for providing a safe environment for guests and is, by law and fact, responsible for the hotel itself and surrounding grounds. Asking for a discount on the bill at checkout is not completely unreasonable.
The alternative was not to evacuate the room and deal with the consequences, perhaps being shot.
#38
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Getting everyone out of bed and detaining them was purely a convenience for the police. The hotel acted on behalf of the police. The hotel is liable for that inconvenience, just as the hotel is liable for providing a safe environment for guests and is, by law and fact, responsible for the hotel itself and surrounding grounds.
#39
Join Date: Nov 2017
Posts: 3,359
I'm surprised you weren't offered the United compensation package consisting of being dragged out of your room face first to the conference room.
Honestly it's complaints like these that make serious mess ups like the Dao incident look petty to the general public. Here the police and hotel are trying to keep guests safe and all they care about are bonus points.
Safe travels,
James
Honestly it's complaints like these that make serious mess ups like the Dao incident look petty to the general public. Here the police and hotel are trying to keep guests safe and all they care about are bonus points.
Safe travels,
James
#40
Join Date: Mar 2015
Posts: 9
What a strange thread
Of course you should be compensated.
What is the difference between a guest waking me at 4:00 AM by blasting music in the hallways vs waking me by shooting someone and causing a lockdown?
Hotel should compensate the guests that were inconvenienced, file a civil suit against the guests that did the inconveniencing to cover it.
What is the difference between a guest waking me at 4:00 AM by blasting music in the hallways vs waking me by shooting someone and causing a lockdown?
Hotel should compensate the guests that were inconvenienced, file a civil suit against the guests that did the inconveniencing to cover it.
#41
Join Date: Nov 2017
Posts: 3,359
Airlines/Hotels aren't Babysitters
Safe Travels,
James
#42
Join Date: Mar 2016
Location: Chicago, IL
Posts: 114
Should guests be compensated? I think that would be smart of the hotel. This sort of thing certainly leaves a very bad impression on guests, even if there was little the hotel could have done.
Should guests ask for compensation? I side with the general consensus of no.
Should guests ask for compensation? I side with the general consensus of no.
#43
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,960
I stayed at this Fairfield Inn once. The power went out because of bad thunderstorms in the area and it was the power company's problem.
I was not at the hotel most of the day and only had to suffer maybe 2 hours without electricity in the late afternoon/early evening. Without asking, they gave me a bunch of points.
I have also stayed there a lot and know the management. I even told the GM that it is not their fault so no need to give me the points. Still, it makes you feel the hotel went above and beyond.
I was not at the hotel most of the day and only had to suffer maybe 2 hours without electricity in the late afternoon/early evening. Without asking, they gave me a bunch of points.
I have also stayed there a lot and know the management. I even told the GM that it is not their fault so no need to give me the points. Still, it makes you feel the hotel went above and beyond.
#44
Join Date: Feb 2014
Location: Frensham, Lincolnshire
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Well, true, I guess: if you don't comply with police demands in the US then you *are* more likely to die as a result, but that's not really relevant ot the thread now, is it? I hardly think it likely the police are going to go room to room shooting people, even in the US, but if you think so then I believe that says more about you than about me. Remember, already over 300 dead in the US at police hands so far in 2018.
#45
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Reality check for those morally outraged. This is Flyertalk, where a subculture has been built up of maximising the travel experience without undue attention to ethical positions. Obvious mistake fares taken up, opportunistic use of promotional codes, compensation for this and that etc etc
Seems to me the OP's expectation, although inelegantly put, goes with that general flow. And an on-the-ball hotel might well offer a discounted rate or a pocketful of points for a seriously disturbed night in return for tons of goodwill for a (possibly) grateful IHG...
So possibly a good time to dismount from those toweringly high horses
Seems to me the OP's expectation, although inelegantly put, goes with that general flow. And an on-the-ball hotel might well offer a discounted rate or a pocketful of points for a seriously disturbed night in return for tons of goodwill for a (possibly) grateful IHG...
So possibly a good time to dismount from those toweringly high horses