IHG Award Night Changes
Mar 24, 2018, 12:35 pm
#1
Original Poster
Join Date: Sep 2013
Location: IAD
Programs: UA 1K Marriott Gold IHG Ambassador SPG Gold
Posts: 22
IHG Award Night Changes
I have a question for the more seasoned IHG travelers. Several months ago I booked three award nights at the Crowne Plaza Auckland. At the time, it was 30000 points per night for a total of 90000 points. Since then, the minimum number of points for this property was raised to 40000 points per night. In reviewing my reservations, I noticed the pre-paid rate for the first night dropped dramatically. Since the rate had come down so much, I thought it would be better for me to pay the cash rate than waste my points. When the IHG phone agent updated my reservation I was refunded 90000 points and then charged 80000 points. Does this seem right to you? I assumed they would refund me 30000 points for the first night and leave the rest of the reservation alone. Has this happened to any of you? At no point during our conversation did she say that the points would change. Any advice? Does anyone have a good email address to use to write to them at? And yes, I hate their new website.
Mar 24, 2018, 2:24 pm
#2
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,343
If you booked the 3 nights as a single reservation, then it has to be refunded in full and rebooked at the current rate. The way to achieve what you wanted would have been to book the 3 nights separately.
Mar 24, 2018, 4:47 pm
#3
Suspended
Join Date: Jul 2007
Posts: 4,477
Yes as @: D ! said, if you intend to change plans when utilising award stays, it is better to book one night by one night so that you can be flexible.
So there is nothing you really can do at this moment. But let us not deny that if you find the right people and sometimes you may get lucky.
So there is nothing you really can do at this moment. But let us not deny that if you find the right people and sometimes you may get lucky.
Mar 24, 2018, 6:45 pm
#4
Join Date: Mar 2009
Programs: Hilton credit card Diamond, Hyatt Globalist
Posts: 2,651
Yes, this is how it works, certainly for IHG and Hilton, and I would expect for all major hotel chains. Chongcao and : D! are correct. Unless there is some incentive to book multiple nights in one reservation (like 5th night free) and you are booking a cancellable rate, it is better to book one night at a time.
Mar 26, 2018, 4:20 am
#5
Join Date: Nov 2016
Location: Asia
Programs: IHG Spire, Accor Gold
Posts: 311
While I agree with the above comments and always look night-by-night I have found on multiple occasions rates will not show for a single night, but will for 2+ nights. Have experienced this with both cash rates and point rates.
