IHG Corporate Presence
Mar 19, 2018, 1:34 pm
#1
Original Poster
Join Date: May 2000
Location: Lincoln, NE (OMA or LNK)
Programs: UA, AA, DL, Starwood/Marriott, Hilton, IHG
Posts: 1,345
IHG Corporate Presence
Is there a lurker from IHG corporate (specifically, the USA division in Atlanta) that monitors the posts here? I'm not talking to anyone in the Philippines again. The mobile app tells me my PIN is wrong, I've deleted and re-installed the app twice now, they've sent me two e-mails telling me what my PIN is and, yes, that is my PIN. But in the Philippines they apparently don't know what it means when I tell them the app tells me my PIN is wrong when it's not.
Mar 20, 2018, 7:28 am
#2
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Is there a lurker from IHG corporate (specifically, the USA division in Atlanta) that monitors the posts here? I'm not talking to anyone in the Philippines again. The mobile app tells me my PIN is wrong, I've deleted and re-installed the app twice now, they've sent me two e-mails telling me what my PIN is and, yes, that is my PIN. But in the Philippines they apparently don't know what it means when I tell them the app tells me my PIN is wrong when it's not.
1. Login can be either numeric member-number or email addresss +++PIN. Check the ID is correct, if fails use alternate ID from Number/email and try again.
(Check no ' ' space entered before/after either your userid (number or email) too)
2. I'd actually bypass App and use a PC/Laptop website login to eliminate App issues
3. Also option on website to do lost PIN request. An extra check.
4. Lastly, Once you have confirmed ID/PIN pair is good on website then try the now known to be working pair in app. Only if a known proven/tested working ID/PINpairing errors is the App an issue.
Mar 20, 2018, 9:27 am
#3
Join Date: Sep 2015
Posts: 37
Is there a lurker from IHG corporate (specifically, the USA division in Atlanta) that monitors the posts here? I'm not talking to anyone in the Philippines again. The mobile app tells me my PIN is wrong, I've deleted and re-installed the app twice now, they've sent me two e-mails telling me what my PIN is and, yes, that is my PIN. But in the Philippines they apparently don't know what it means when I tell them the app tells me my PIN is wrong when it's not.
Mar 20, 2018, 5:42 pm
#4
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Problem seems to be with Android. Haven't managed to log in via Android for over a fortnight yet IPad / IOS App works fine as well as desktop login. I did the same and requested PIN verification via e-mail which confirmed my PIN was correct. Another spectacular IHG IT fail.
Also 3weeks ago I had an App refresh to do forced by IHG App which actually said 'no longer supported version' and would not permit use so have been running upto date app version recently
