Mar 11, 2018, 7:43 pm
Last edit by: RatherBeOnATrain
Here is how you find the points only option on the website:
1. When you are looking at the page where it list all the hotels and only gives you points + cash, click the "Select Hotel".
2. On the next page, it ask you to select the type of room but conveniently leaves out the points only option. Just select the points + cash again.
3. On the next page, it shows you the different types of rooms AGAIN. And AGAIN it leaves out the points only option. Just select the points + cash again.
4. Finally, on the next page it gives you an option to select points only.
Credit: Solerno in post #19
1. When you are looking at the page where it list all the hotels and only gives you points + cash, click the "Select Hotel".
2. On the next page, it ask you to select the type of room but conveniently leaves out the points only option. Just select the points + cash again.
3. On the next page, it shows you the different types of rooms AGAIN. And AGAIN it leaves out the points only option. Just select the points + cash again.
4. Finally, on the next page it gives you an option to select points only.
Credit: Solerno in post #19
Major devaluation: IHG redemption now requires cash copay?
Mar 3, 2018, 2:27 pm
#3
Join Date: Apr 2017
Programs: SQ TPPS (21),QF G, NZ E, IHG D Amb, Marriott Gold, HH Gold, Shangri-La Jade, Accor Plat, Hertz P
Posts: 397
Mar 3, 2018, 3:29 pm
#4
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,265
We can probably blame something here on the new web site because it makes it so hard to get both cash and points (and cash and points) pricing properly displayed.
Mar 3, 2018, 3:49 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,041
The new website is awful, but kind of clever in a way. Instead of spending points many people don't quite understand, they see "save all this $$$ by spending some points". Wouldn't that send you rushing to buy points if you didn't have any?
Click through a couple of times and you end up back to the old website layout (which was already pretty poor) and can book with all points.
Click through a couple of times and you end up back to the old website layout (which was already pretty poor) and can book with all points.
Mar 3, 2018, 4:28 pm
#6
Join Date: Jul 2006
Location: San Francisco
Posts: 116
This was a surprise to me too. They've deliberately made it difficult to tell the actual point cost cost on their website, and are making it as difficult as possible to choose points only options. Also, point costs have increased 5-15k for my area hotels.
Mar 3, 2018, 7:18 pm
#7
Join Date: Sep 2009
Posts: 8
Website Having Problems
So I called IHG and the customer service rep said there is a problem with the website and it is not showing points only options correctly. I asked and they did not have an ETA when it would fixed. I do know it has been going on for at least 18 hours.
Mar 3, 2018, 10:31 pm
#8
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
it’s definitely working if you use the app so if anyone wants to make a booking right now, that would be the way to go
Mar 5, 2018, 2:26 pm
#10
Join Date: Dec 2006
Programs: United 1k aa exec plat
Posts: 1,842
Mar 5, 2018, 8:14 pm
#11
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
I can see it on app but can't find it in the website, please don't tell me they're taking all-points booking away. I wonder if points + cash will be the only way to redeem in the not-so-distant future?
Mar 6, 2018, 12:51 pm
#12
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
Web - it shows “from” quoting the lowest points on c&p but once you click you are given the opportunity to use all the different C&p combos and all points too. No, I digg like it either, which is why I book all my stays via the iPad app
Mar 7, 2018, 8:46 pm
#13
Join Date: Oct 2003
Posts: 1,203
May be FT community as a whole would be better served if urge to post this type of posts can be controlled a bit.
Mar 8, 2018, 12:59 am
#14
Join Date: Feb 2009
Location: Netherlands
Programs: SQ S, IHG Diamond/Amb, Accor S
Posts: 703
Actually it requires three additional clicks to see the various points and points/cash combinations. Very annoying. If you have selected a town with let's say 10 properties you have to click 3 times for each hotel and 2 times to get back to the list, which makes it 48 additional clicks to check all the points only rates. Great web design!
Mar 8, 2018, 1:23 am
#15
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
Actually it requires three additional clicks to see the various points and points/cash combinations. Very annoying. If you have selected a town with let's say 10 properties you have to click 3 times for each hotel and 2 times to get back to the list, which makes it 48 additional clicks to check all the points only rates. Great web design!