How long for qualifying nights to carry over from 2017?
Feb 13, 2018, 1:05 pm
#37
Join Date: Jun 2002
Location: Cleveland, OH USA
Posts: 454
I contacted IHG mid month in January and the reply was:
" I have reviewed your annual activity and confirmed your rollover nights this year are waiting to be processed. This is the case with all members with rollovers nights. I apologize for the inconvenience this may cause. Please allow until the end of this month for the nights to update on your account. Do contact us back if your account is not automatically updated.
Thank you for being a Spire Elite member.
Best regards,"
I contacted them again last week and the reply was:
" I apologize for the inconvenience of having to contact us again, regarding your rollover nights. I can understand a situation like this can be disappointing.
Unfortunately, a delay in our system has affected the transfer of all rollover nights. I can confirm however, ### will be posting to your account soon. I am so sorry I was unable to obtain a specific date from our programmers. Allow me to assure you your account will be updated with the correct number of rollover nights.
I understand this might not be the answer you were looking for and do apologize for any added frustration. I appreciate your continued patience in this matter."
As Markx said up-thread, If I worked like this I would be looking for a new job.
" I have reviewed your annual activity and confirmed your rollover nights this year are waiting to be processed. This is the case with all members with rollovers nights. I apologize for the inconvenience this may cause. Please allow until the end of this month for the nights to update on your account. Do contact us back if your account is not automatically updated.
Thank you for being a Spire Elite member.
Best regards,"
I contacted them again last week and the reply was:
" I apologize for the inconvenience of having to contact us again, regarding your rollover nights. I can understand a situation like this can be disappointing.
Unfortunately, a delay in our system has affected the transfer of all rollover nights. I can confirm however, ### will be posting to your account soon. I am so sorry I was unable to obtain a specific date from our programmers. Allow me to assure you your account will be updated with the correct number of rollover nights.
I understand this might not be the answer you were looking for and do apologize for any added frustration. I appreciate your continued patience in this matter."
As Markx said up-thread, If I worked like this I would be looking for a new job.
Feb 15, 2018, 12:19 pm
#40
Join Date: Jun 2008
Location: Newcastle, UK
Programs: IHG Rewards Club Spire Elite, Hilton HHonors Diamond
Posts: 221
My 2017 rollover nights (103) have finally posted today, correctly calculated, and have also correctly extended my Spire expiry date to 31/12/2019 and enabled my Spire Elite choice benefit for this year.
Feb 15, 2018, 12:48 pm
#41
Join Date: Jan 2017
Posts: 123
Feb 15, 2018, 5:48 pm
#44
Join Date: Nov 2015
Location: Indiana
Programs: IHG Spire- Marriott-Hilton Diamond sort of- Choice Diamond
Posts: 114
Finally
Same here. Choice Points option appeared a few minutes after nights posted.
Feb 15, 2018, 7:23 pm
#45
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
Me, too! And I had just emailed early this morning about this issue (but have yet to hear back from them). I have no idea how many rollover nights I should have but it doesn't make any difference since I am way beyond what is the maximum amount that can be used. My expiration is 12-31-19, too.