The New IHG Web Booking Interface is PISSING ME OFF!
Dec 13, 2017, 7:12 am
#31
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
I might change my mind about this new website. I just made a 1 night booking at a cheap $73 HI and the site says that I will earn 26,752 base points plus that again for elite status for a total of 53,504 points. If that goes through I will become the new website's biggest fan!
Dec 13, 2017, 7:52 am
#32
Join Date: Jan 2014
Location: AMS
Programs: FB Platinum PA; IHG Diamond Ambassador
Posts: 307
I might change my mind about this new website. I just made a 1 night booking at a cheap $73 HI and the site says that I will earn 26,752 base points plus that again for elite status for a total of 53,504 points. If that goes through I will become the new website's biggest fan!
. They mixed up Danish Crowns and US Dollars. I made a screenshot.
Dec 13, 2017, 10:16 am
#34
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
No I didn't take a screenshot. The T's and C's are quite clear that we earn 10 points per US $ no matter what the flakey website says.
But I guess if a lot of people call in then that will leave another group of people who are angry with the poor quality website. IHG Customer Support.
But I guess if a lot of people call in then that will leave another group of people who are angry with the poor quality website. IHG Customer Support.
Dec 13, 2017, 11:37 am
#35
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
However, even the most dysfunctional of organisations seem not to drop the ball so much when it comes to anything that directly impacts the bottom line. Think of cable TV companies, etc., where nothing works properly except the system that is responsible for sending out monthly billing notices.
So far, they appear to believe that having no account security or any usable web interface are things that will have no perceptible impact on their profits. I guess if their entire site did nothing but serve 404 pages then someone might eventually think that the problem was worth addressing.
Dec 13, 2017, 6:47 pm
#36
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
However, even the most dysfunctional of organisations seem not to drop the ball so much when it comes to anything that directly impacts the bottom line. Think of cable TV companies, etc., where nothing works properly except the system that is responsible for sending out monthly billing notices.
Dec 14, 2017, 7:05 am
#38
Join Date: Jan 2014
Location: AMS
Programs: FB Platinum PA; IHG Diamond Ambassador
Posts: 307
Dec 14, 2017, 5:37 pm
#39
Join Date: Jul 2016
Location: NJ (EWR) - USA
Programs: UA Silver - IHG Spire AMB - Hilton Gold - Choice Hotels Platinum - Hertz Gold FiveStar
Posts: 396
Anybody else's IHG home page acting up today? It wont load my upcoming stays on the home page or if I click on the "Stays & Events" tab. Really not a fan of the new interface especially when it stops working . 
Dec 15, 2017, 3:23 am
#41
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
It’s on the bar near the top of the screen when logged into your account page and is marked offers. When it takes you to the next screen if you scroll down the promotions you are signed up for (accelerate etc) should be near the bottom and you can click on it and it will take you to the promo dashboard.
Dec 15, 2017, 9:00 am
#42
Join Date: Oct 2009
Location: FLL / BKK
Posts: 703
It’s on the bar near the top of the screen when logged into your account page and is marked offers. When it takes you to the next screen if you scroll down the promotions you are signed up for (accelerate etc) should be near the bottom and you can click on it and it will take you to the promo dashboard.
Maybe this is what others are experiencing when they can't find the menu options.
Dec 15, 2017, 10:54 pm
#43
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,661
Too much information missing. No indication of status in the loyalty program and the expiration of the status in the loyalty program. The current reservations do not indicate if the reservation is modified. For that matter viewing the current reservations is difficult if not impossible. Not a good feeling.
Dec 16, 2017, 5:42 am
#44
Join Date: Jan 2017
Posts: 123
They are also missing a detailed breakdown of points earned for any particular stay.... Instead they group it all into "Bonus Points". I prefer to see 100% Spire Bonus. Then the additional 1,000 bonus points per night package - rather than working out the breakdown itself. Instead they give me a breakdown which includes...
"Food
(USD $undefined)" Just add it to the glitch pile
Along with things like "Phone" which, for most IHG stayers, wouldn't ever use. Just because they have this information on an internal database, some programmer has decided to put it there. It's not what most of their consumers actually want.
Especially since there was recently a 50% bonus on bonus points packages. Without the old breakdown, so many would have been confused e.g.
Old Website:
2,000 points base stay (3 nights in total)
2,000 points for spire bonus
3,000 points for 1,000 bonus points/night package
1,500 points for 50% extra bonus points promotion
= 8,500 total bonus points
New Website:
2,000 points base stay
6,500 bonus points
Far less informative.
Oh - it also loads slower on my 3G data dongle than the older website. I wonder whether it's also going through my data quicker too.
"Food
(USD $undefined)" Just add it to the glitch pile
Along with things like "Phone" which, for most IHG stayers, wouldn't ever use. Just because they have this information on an internal database, some programmer has decided to put it there. It's not what most of their consumers actually want.
Especially since there was recently a 50% bonus on bonus points packages. Without the old breakdown, so many would have been confused e.g.
Old Website:
2,000 points base stay (3 nights in total)
2,000 points for spire bonus
3,000 points for 1,000 bonus points/night package
1,500 points for 50% extra bonus points promotion
= 8,500 total bonus points
New Website:
2,000 points base stay
6,500 bonus points
Far less informative.
Oh - it also loads slower on my 3G data dongle than the older website. I wonder whether it's also going through my data quicker too.
Dec 16, 2017, 9:16 am
#45
Join Date: Sep 2006
Location: Princeton, NJ; Lviv Ukraine
Programs: UA 3.6MM, AF/KL Lifetime Plat, BA Gold, AA 1MM, IC Spire RA, Kimpton IC, Marriott Plat, et alia
Posts: 2,732
No list/map of ICH hotels.
Less information about points
Where are the promotions for which you've registered?
Less information about status - YTD points earned (just shows EQP, not RDP), nights stayed (just shows total, not breaking out rollover or freee)
Difficult to get more than just the upcoming reservation
They took something which is OK, and broke it.
Restore the previous site, and go fix this. It was clearly launched prematurely. I would have fired the agency which did this, embarrassing me.
Less information about points
Where are the promotions for which you've registered?
Less information about status - YTD points earned (just shows EQP, not RDP), nights stayed (just shows total, not breaking out rollover or freee)
Difficult to get more than just the upcoming reservation
They took something which is OK, and broke it.
Restore the previous site, and go fix this. It was clearly launched prematurely. I would have fired the agency which did this, embarrassing me.