Pseudo Nim

After the "enhancements" brought into the Royal Ambassador program, I felt it would be of value to split off from the older thread (plus, similar requests were expressed) and see if the treatment has changed in any way. The funny thing is that because we're so focussed on RA renewal that we're not even burning our points! So the datapoints are a bit rare.

A few recent experiences:

Bali: upgrade, minibar, and club
Tokyo (ANA): follows the rules (no upgrade/minibar)
Willard (DC): great upgrade, but no minibar or club

Note that both of these were the "stated" policies, and obviously things tend to vary if you're a frequent guest, have a good relationship, etc.

Post yours!

scubaccr

IC Amstel Amsterdam (Aug 2017 personal experience)

RA Award Nights
o NO Room Upgrade (changed very recently, July/Aug 2017... before then room upgrades were given)
o NO Club Experience (New offering, only foc to RA on paid qual nights)

scubaccr

IC Pattaya, Thailand (Jul + Aug 2017 personal experiences)

RA Award Nights
o Room Upgrade = YES (Basic Room to an Ocean View Suite )
o Club Access = YES
o Minibar = YES

note(s)
Ocean View Suite Rooms are any upper (2nd) floor rooms in any 70m Pavillion

Lewis42

Let's make this a Wiki?

IC Dublin - double upgrade and free breakfast (had to ask for it though!)

Pseudo Nim

This is a good idea. I'll add one.

336

Please specify which Tokyo IC.

Pseudo Nim

Sorry. ANA. I'll edit.

scubaccr

Created WIKI for ongoing status, to save us RAs having to trawl (or search) this thread. Great minds think alike, I was already onto it.

turner32

Of this year, on awards:

IC London O2 , all benefits including lounge access.
IC Berlin, (junior suite upgrade) and all benefits including lounge access.
IC Osaka, (IC Club suite upgrade) and all benefits including lounge access.

(real upgrades, where marked)

turner32

Anything from Anita Bos, regarding these changes?

scubaccr

1)Only response from a Duty Manager (which there are too many of at Amstel)

2)I had personal email 2.5 weeks after my bad stay(s) without myself having followed up with Anita from a DM (' Thomas Clausen, Duty Manager')

a)offered foc 1night RV Suite due to "agreed" poor performance by IC Amstel on my July2017 Night(s) (Noise etc , staff attitude poor etc)
quoting email
" I truly wish you are willing to give us another chance. We strive for all our guests to look back at their stay at the Amstel Hotel with warm feelings and happiness, but we failed to do so with you.
Therefore I would love to offer you a complimentary night in one of our Executive suite river view the next time you are in the city Amsterdam. Please let me know at any time if you would like make use of my offer or in case there is anything else I can do for you at this point in time. "

b)ALSO same email stated zero upgrades on ALL award nights (even if regular guest)
quoting email
"The fact is that we follow the term and conditions stated from IHG as a guideline for IHG Rewards Nights. "

NOTE
To be honest I am stilll loathe (read as - very unlikely) to return again to IC Amstel and will likely reply asking Amsel to instead give this attempted "makeup" to one of my many Amsterdam friends I have previously guested at IC Amstel.

turner32

Looks like she's hid behind her staff from the looks of things, especially if you've contacted her directly. Poor form.

skaya

Added old thread for reference in wiki.

http://www.flyertalk.com/forum/inter...l#post28770323

Raynyan

All Tokyo ICs are depends on stay history.

FLYGVA

Thank you for starting the new thread. I have closed the old thread and will also change the links in the collection of our master threads if I am at a proper computer

FLYGVA
modeator IHG Forum