Ambassador Welcome Kit [2017 onward]
Jul 19, 2017, 2:47 pm
#31
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Still at least it's arrived fairly promptly and it should be easy enough to get the other 10k points.
Jul 26, 2017, 1:15 am
#32
Join Date: Mar 2009
Location: Auckland, NZ
Posts: 929
Received my pack today on the 8th week since signed up.
No mention of the 5000? points on the welcome letter and the website seems to have removed the points offer when renew/sign up?
No mention of the 5000? points on the welcome letter and the website seems to have removed the points offer when renew/sign up?
Last edited by zqsn5678; Jul 26, 2017 at 1:48 am
Jul 26, 2017, 12:37 pm
#33
Join Date: Jul 2017
Posts: 2
I received my welcome pack this week, 5 weeks after signing up. I also did not receive the 5,000 points code. I e-mailed and got an immediate response saying they had credited my account with the points and that they no longer send them out due to previous issues already highlighted on this thread.
So just e-mail them and they should credit your account.
So just e-mail them and they should credit your account.
Jul 28, 2017, 2:40 pm
#35
Join Date: Nov 2012
Location: Bridgetown
Programs: American Executive Platinum, Hilton Diamond, IHG Diamond Ambassador, Accor ALL Platinum
Posts: 12
I received my welcome pack this week, 5 weeks after signing up. I also did not receive the 5,000 points code. I e-mailed and got an immediate response saying they had credited my account with the points and that they no longer send them out due to previous issues already highlighted on this thread.
So just e-mail them and they should credit your account.
So just e-mail them and they should credit your account.
Jul 30, 2017, 4:36 am
#37
Join Date: Mar 2015
Posts: 1,989
Received mine a few days back. I prefer the old luggage tag than the new card holder. If I recall correctly, there are 3 pieces of paper/card. One is the cert, one a program explanatory note and the last a letter with the code..
Aug 2, 2017, 3:38 am
#39
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
I don't have a screen shot but it is definitely 15k. My pack arrived with a 5k code in it. I messaged them on twitter and it was sorted within a couple of hours.
Aug 3, 2017, 3:43 am
#41
Join Date: Jan 2013
Location: Helsinki, Finland
Programs: BAEC Silver, HHonors Gold, IHG Ambassador
Posts: 217
Signed end of June. Received new Ambassador kit end of July. Gold Ambassador.
Inside the kit was new Ambassador card, small credit card wallet, new AMB weekend cert with my name on it, welcome letter and card letter that explained the benefits. No points code.
Contacted IHG service at twitter who immediately deposited missing 5000 points that were supposed to be with kit.
I also had 10k Enrollment incentive that had posted earlier (email offer). Had to pay full 200 US$ though as I had allowed my Ambassador status to lapse.
Inside the kit was new Ambassador card, small credit card wallet, new AMB weekend cert with my name on it, welcome letter and card letter that explained the benefits. No points code.
Contacted IHG service at twitter who immediately deposited missing 5000 points that were supposed to be with kit.
I also had 10k Enrollment incentive that had posted earlier (email offer). Had to pay full 200 US$ though as I had allowed my Ambassador status to lapse.
Aug 5, 2017, 6:31 am
#42
Join Date: Sep 2007
Location: Ether
Programs: Some, not all.
Posts: 1,595
I emailed them and they posted the 5k points immediately. Quite surprising as normally it's an uphill struggle to get issues sorted.
May 13, 2019, 2:50 pm
#43
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,720
Purchased upgrade to AMB at hotel on April 7 (charged to room) and still waiting for kit. I will send an email to the address above.