cancelled award nights points return
May 6, 2017, 8:00 pm
#1
Original Poster
Join Date: Apr 2005
Location: san jose,calif
Programs: AA explat,Adm Club,Priority Club, and all nonsense in my comic book mind.
Posts: 746
cancelled award nights points return
typically how long does it take for points to be returned when cancelling award nights.. and does it happen automatically or do you need to submit to customer service?
May 6, 2017, 8:29 pm
#3
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
99 times out of 100 it is instant. I have had on rare occasions them take a few days to post back. But it is always automatic
May 6, 2017, 11:40 pm
#4
Original Poster
Join Date: Apr 2005
Location: san jose,calif
Programs: AA explat,Adm Club,Priority Club, and all nonsense in my comic book mind.
Posts: 746
Thank you all....i had been at a hotel in europe on points and needed to cancel my last 2 days...they made a big deal out of it and said i. Had to call the us and talk to them whatever.
I needed to make a booking and didnt have enough points, but did cancel something else and you are correct...the points posted pretty quickly
I needed to make a booking and didnt have enough points, but did cancel something else and you are correct...the points posted pretty quickly
May 7, 2017, 1:28 am
#5
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
they'll be back where they belong before you've opened your account to check. Automatic and instantaneous.
May 7, 2017, 2:03 pm
#6
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
Jun 8, 2017, 7:40 am
#8
Join Date: Feb 2011
Location: Chicagoland
Posts: 368
I just cancelled a points stay, more than 24 hours before the cancellation deadline, and points haven't been refunded. Indeed, this is the first time they haven't immediately gone back into my account. I forwarded my cancellation email to the IHG rewards club, so we'll see what they say.
Jun 9, 2017, 12:13 am
#12
Join Date: Feb 2011
Location: Chicagoland
Posts: 368
Jun 9, 2017, 10:19 pm
#13
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I just cancelled a points stay, more than 24 hours before the cancellation deadline, and points haven't been refunded. Indeed, this is the first time they haven't immediately gone back into my account. I forwarded my cancellation email to the IHG rewards club, so we'll see what they say.
Award nights are not always refundable when hotel adds more strict cancel terms due to special events or special days.
Too many guests simply assume (in stead of checking/reading t+c during booking process) both Flex and Award nights at all chains (IHG, HH, MR etc) are flex cancel untill just before a stay, then find they are not.
Jun 12, 2017, 12:54 am
#14
Join Date: Feb 2011
Location: Chicagoland
Posts: 368
Also check your reservation cancel t+c text. It could be your award night is not cancelable so no points are due back (ie you can cancel but like paid non cancel you lose the payment!)
Award nights are not always refundable when hotel adds more strict cancel terms due to special events or special days.
Too many guests simply assume (in stead of checking/reading t+c during booking process) both Flex and Award nights at all chains (IHG, HH, MR etc) are flex cancel untill just before a stay, then find they are not.
Award nights are not always refundable when hotel adds more strict cancel terms due to special events or special days.
Too many guests simply assume (in stead of checking/reading t+c during booking process) both Flex and Award nights at all chains (IHG, HH, MR etc) are flex cancel untill just before a stay, then find they are not.
I really wanted to go, but the circumstances just didn't allow it.Points were manually credited back to my account, per the email response I got from customer service. It took 2 days. I have no idea why this one didn't go back automatically, I guess it was a fluke thing. At least it got sorted out!
Last edited by Lyssa; Jun 12, 2017 at 1:11 am
Jun 12, 2017, 11:00 pm
#15
Join Date: Sep 2007
Location: Ether
Programs: Some, not all.
Posts: 1,595
I had to email IHG a couple of times to get the points back.
I had cancelled and rebooked a couple of time to take advantage of increasing cashback rates, and IHG were saying that the points has already been refunded on a date before the cancellation!
I had cancelled and rebooked a couple of time to take advantage of increasing cashback rates, and IHG were saying that the points has already been refunded on a date before the cancellation!