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New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

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Old Apr 17, 17, 12:50 am   -   Wikipost
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Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions


Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
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Old Jan 1, 16, 10:22 am
  #1  
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Join Date: Apr 2009
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New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

I am trying to get a BRG claim for a night at the Palazzo or Venetian in Las Vegas. Can someone please PM which low price site IHG accepts for BRG?
Thank you.
jrfigo is offline  
Old Jan 3, 16, 2:49 am
  #2  
 
Join Date: Aug 2014
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Just had another BRG approved. Reveived an email after 14 hours saying that they were still verifying the rates etc. followed by an email after 20 hours saying that my BRG is approved! Very happy! One night stay, regular price was 182, now free :-)
Delectatio is offline  
Old Jan 3, 16, 11:43 am
  #3  
 
Join Date: Dec 2009
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No luck in paris

I've had success finding brgs in Paris in the past but can't find any sites that have matching cancelation policies... I ve found better rates but theres 24hrs difference in cancelation... If you know of any, please pm me. Thanks
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Old Jan 3, 16, 4:33 pm
  #4  
 
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i can't find info on this... but what about hotels that have 0 availability on IHG.com but have availability on other sites? I know BRG works for SPG in this case, but what about IHG, given that it requires an IHG.com reservation...?
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Old Jan 3, 16, 11:15 pm
  #5  
 
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Originally Posted by Smiley90 View Post
i can't find info on this... but what about hotels that have 0 availability on IHG.com but have availability on other sites? I know BRG works for SPG in this case, but what about IHG, given that it requires an IHG.com reservation...?
Not possible as you have to book IHG room in the first place to attempt a BPG claim

BPG attempt also fails if you book the very last room at an IHG hotel !
scubaccr is offline  
Old Jan 4, 16, 7:58 pm
  #6  
 
Join Date: Jan 2011
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Alright - here's a question. I know the currency has to be billed the same, but does it have to display the same? I found a rate from an agency for a hotel that will only show in USD/EUR/other major currencies, but it shows on booking page that payment will be made using (local currency). IHG website shows in (local currency). Does this work for IHG claims?
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Old Jan 5, 16, 1:25 am
  #7  
 
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New IHG Best Rate Guarantee - Discussion & Feedback

So just had one denied because the 3rd party includes breakfast where as IHG does not. That seem ludicrous. IHGs site is obviously more expensive without the breakfast!
travelislife is offline  
Old Jan 5, 16, 2:17 am
  #8  
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Originally Posted by travelislife View Post
So just had one denied because the 3rd party includes breakfast where as IHG does not. That seem ludicrous. IHGs site is obviously more expensive without the breakfast!
Not ludicrous - they specifically state "the exact same package".

....... so uh, why don't you just tick the 'breakfast' box on IHG.com?
Pseudo Nim is offline  
Old Jan 5, 16, 2:34 am
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Originally Posted by travelislife View Post
So just had one denied because the 3rd party includes breakfast where as IHG does not. That seem ludicrous. IHGs site is obviously more expensive without the breakfast!
It might seem that way, but the rules are the rules. The game is the game. Youre comparing oranges to tangerines.
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Old Jan 5, 16, 4:20 am
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Originally Posted by Pseudo Nim View Post
....... so uh, why don't you just tick the 'breakfast' box on IHG.com?
In my experience, this will not work and will lead to a rejection of the BRG request. Per IHG's BRG T&Cs, the lower rate must be "compared with the IHG hotel's lowest available rate on IHG websites." By adding a breakfast option on the IHG webpage, you're no longer comparing with the lowest available IHG rate. YMMV, but I've personally tried and have not had success with this scenario.

-FlyerBeek
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Old Jan 5, 16, 4:55 am
  #11  
 
Join Date: Feb 2013
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Originally Posted by FlyerBeek View Post
In my experience, this will not work and will lead to a rejection of the BRG request. Per IHG's BRG T&Cs, the lower rate must be "compared with the IHG hotel's lowest available rate on IHG websites." By adding a breakfast option on the IHG webpage, you're no longer comparing with the lowest available IHG rate. YMMV, but I've personally tried and have not had success with this scenario.

-FlyerBeek
Sorry you are wrong, of course you can do best flex with breakfast - i just did one at last week!

have done advanced with breakfast in the past too
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Old Jan 5, 16, 4:58 am
  #12  
 
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Originally Posted by mitpat474 View Post
have done advanced with breakfast in the past too
+1
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Old Jan 5, 16, 5:07 am
  #13  
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Originally Posted by FlyerBeek View Post
In my experience, this will not work and will lead to a rejection of the BRG request. Per IHG's BRG T&Cs, the lower rate must be "compared with the IHG hotel's lowest available rate on IHG websites." By adding a breakfast option on the IHG webpage, you're no longer comparing with the lowest available IHG rate. YMMV, but I've personally tried and have not had success with this scenario.

-FlyerBeek
Yeah, IHG BRG is a crapshoot.

I'd definitely try. Often, "like for like" trumps "best rate".
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Old Jan 5, 16, 10:45 am
  #14  
 
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Originally Posted by Pseudo Nim View Post
Quote:





Originally Posted by travelislife


So just had one denied because the 3rd party includes breakfast where as IHG does not. That seem ludicrous. IHGs site is obviously more expensive without the breakfast!




Not ludicrous - they specifically state "the exact same package".

....... so uh, why don't you just tick the 'breakfast' box on IHG.com?
Because I reckon that is their game with this property knowing 3rd party sites offer less. You can't add breakfast on the AP rate on IHG, only on flexible rates.
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Old Jan 5, 16, 10:48 am
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Originally Posted by mitpat474 View Post
Quote:





Originally Posted by travelislife


So just had one denied because the 3rd party includes breakfast where as IHG does not. That seem ludicrous. IHGs site is obviously more expensive without the breakfast!




It might seem that way, but the rules are the rules. The game is the game. Youre comparing oranges to tangerines.
Okay look at it not as a game. Look at it as a punter, not an FT member. They advertise all over the place their BRG. As a punter I would believe the third party is offering a cheaper rate for more product so really IHG should match/beat it! All this ends up doing is putting a sour taste in people's mouths and turning them off IHG.

I know their BRG is generous but it is just silly that a cheaper 'package' does not beat a 'package' that is more expensive on IHGs website.
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