Apr 17, 2017, 8:50 am
Last edit by: FLYGVA
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Nov 17, 2017, 2:01 pm
#812
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Nov 17, 2017, 2:03 pm
#813
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
it still does work my friend but long gone are the days of easy claims back in 2013. All went downhill after the phone line fiasco. All that bloggers fault.
Nov 17, 2017, 2:09 pm
#814
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Dec 5, 2017, 5:39 am
#819
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
Dec 7, 2017, 12:48 am
#820
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 945
Dec 16, 2017, 11:10 am
#821
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
Sued IHG in Small Claims - got check today.
I sued IHG over a valid BRG in Small Claims back in July and was awarded judgement. After numerous attempts to contact their legal department for collection (all failed) they connected me with the BRG department regarding the issue and instead of issuing payment on the judgement they instead denied the BRG claim again. True story. 
Amusing. Was waiting until end of year and contemplating next legal move when the judgement check showed up in the mail, signature required.
I am done with "complaining on the internet". Bad reviews, rants and threats of taking business elsewhere do nothing but make customers feel a false sense of satisfaction/retaliation for bad customer service or, as in my case, an actual legal breach of contract.
So end of story. Happy Holidays and best wishes for a Happy New Year. - Reep
Amusing. Was waiting until end of year and contemplating next legal move when the judgement check showed up in the mail, signature required.I am done with "complaining on the internet". Bad reviews, rants and threats of taking business elsewhere do nothing but make customers feel a false sense of satisfaction/retaliation for bad customer service or, as in my case, an actual legal breach of contract.
So end of story. Happy Holidays and best wishes for a Happy New Year. - Reep
Dec 16, 2017, 12:24 pm
#822
Join Date: Mar 2017
Posts: 1,716
I sued IHG over a valid BRG in Small Claims back in July and was awarded judgement. After numerous attempts to contact their legal department for collection (all failed) they connected me with the BRG department regarding the issue and instead of issuing payment on the judgement they instead denied the BRG claim again. True story. Amusing. Was waiting until end of year and contemplating next legal move when the judgement check showed up in the mail, signature required.
I am done with "complaining on the internet". Bad reviews, rants and threats of taking business elsewhere do nothing but make customers feel a false sense of satisfaction/retaliation for bad customer service or, as in my case, an actual legal breach of contract.
So end of story. Happy Holidays and best wishes for a Happy New Year. - Reep
Amusing. Was waiting until end of year and contemplating next legal move when the judgement check showed up in the mail, signature required.I am done with "complaining on the internet". Bad reviews, rants and threats of taking business elsewhere do nothing but make customers feel a false sense of satisfaction/retaliation for bad customer service or, as in my case, an actual legal breach of contract.
So end of story. Happy Holidays and best wishes for a Happy New Year. - Reep
Dec 18, 2017, 3:07 pm
#823
Suspended
Join Date: Jul 2007
Location: PHL
Posts: 10,060
I sued IHG over a valid BRG in Small Claims back in July and was awarded judgement. After numerous attempts to contact their legal department for collection (all failed) they connected me with the BRG department regarding the issue and instead of issuing payment on the judgement they instead denied the BRG claim again. True story. Amusing. Was waiting until end of year and contemplating next legal move when the judgement check showed up in the mail, signature required.
I am done with "complaining on the internet". Bad reviews, rants and threats of taking business elsewhere do nothing but make customers feel a false sense of satisfaction/retaliation for bad customer service or, as in my case, an actual legal breach of contract.
So end of story. Happy Holidays and best wishes for a Happy New Year. - Reep
Amusing. Was waiting until end of year and contemplating next legal move when the judgement check showed up in the mail, signature required.I am done with "complaining on the internet". Bad reviews, rants and threats of taking business elsewhere do nothing but make customers feel a false sense of satisfaction/retaliation for bad customer service or, as in my case, an actual legal breach of contract.
So end of story. Happy Holidays and best wishes for a Happy New Year. - Reep
Dec 19, 2017, 2:20 pm
#824
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
Total scam. I don`t know how it is still a valid "guarantee" after pretty much every claim has been denied.
I completed all requirements stated on the terms to be eligible, yet I was brushed off five times with a different reason after I was attaching screen shots to prove them wrong. After six emails, I knew that there is no way I could win - they are not to keep promise there, they are trick us to book directly to avoid paying huge commissions to third parties. My rate was non-cancelable prepaid (of course, it was IHG the lowest rate, yet many other sites offered much lower).
I was charged at a hotel after my stay and was hoping that Chase would stand by its long-time customer who never filed any disputes with them. A Chase dispute rep contacted me with some questions and said that she would be applying a temporarily credit and sending dispute to the hotel. A couple of hours later, she called back and said that she would need me to stay on the phone with IHG. IHG reps (and even supervisor) that they are not trained to deal with "BPG" and cannot help. Chase rep asked for that phone number, yet there is no phone number to contact Philippines BPG office. After that, Chase rep was lost and said that Holiday Inn is not IHG, and that she was not able to approve my dispute. I then called Chase again and was told that since there was nothing wrong with the stay and "only minor price difference" - she didn`t even get that BPG policy, Chase is not able to stand by me. They even didn`t send a dispute and never even tried to solve it except from calling 1-800 IHG and getting nowhere with wrong department.
Needless to say, a lot of time and frustration was wasted on both IHG and its co-branded Chase card.
I completed all requirements stated on the terms to be eligible, yet I was brushed off five times with a different reason after I was attaching screen shots to prove them wrong. After six emails, I knew that there is no way I could win - they are not to keep promise there, they are trick us to book directly to avoid paying huge commissions to third parties. My rate was non-cancelable prepaid (of course, it was IHG the lowest rate, yet many other sites offered much lower).
I was charged at a hotel after my stay and was hoping that Chase would stand by its long-time customer who never filed any disputes with them. A Chase dispute rep contacted me with some questions and said that she would be applying a temporarily credit and sending dispute to the hotel. A couple of hours later, she called back and said that she would need me to stay on the phone with IHG. IHG reps (and even supervisor) that they are not trained to deal with "BPG" and cannot help. Chase rep asked for that phone number, yet there is no phone number to contact Philippines BPG office. After that, Chase rep was lost and said that Holiday Inn is not IHG, and that she was not able to approve my dispute. I then called Chase again and was told that since there was nothing wrong with the stay and "only minor price difference" - she didn`t even get that BPG policy, Chase is not able to stand by me. They even didn`t send a dispute and never even tried to solve it except from calling 1-800 IHG and getting nowhere with wrong department.
Needless to say, a lot of time and frustration was wasted on both IHG and its co-branded Chase card.
