Apr 17, 2017, 8:50 am
Last edit by: FLYGVA
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Feb 29, 2016, 7:11 pm
#256
Suspended
Join Date: Nov 2010
Posts: 1,677
I totally understand what it was and what it is now. I'm asking a question. If a lawyer can make a buck on it, why not? If you are not interested in answering my question, then leave me alone. Go discourage someone else. There are many people on FT that you can discourage besides me.
And for the record - that was part of the response that IHG BRG sent to ME. They are asking me to challenge it. I'm willing.
And for the record - that was part of the response that IHG BRG sent to ME. They are asking me to challenge it. I'm willing.
Feb 29, 2016, 7:12 pm
#257
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 2,013
This IS worth going to court over and filing complaints with many state Attorneys General.
Problem is, the side effect is likely IHG BRG no more.
I've wanted to file complaints with various state AG consumer protection divisions for years now.
Thankfully, I've found a BRG system that works fairly well for me.
Problem is, the side effect is likely IHG BRG no more.
I've wanted to file complaints with various state AG consumer protection divisions for years now.
Thankfully, I've found a BRG system that works fairly well for me.
Mar 1, 2016, 12:34 am
#258
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I totally understand what it was and what it is now. I'm asking a question. If a lawyer can make a buck on it, why not? If you are not interested in answering my question, then leave me alone. Go discourage someone else. There are many people on FT that you can discourage besides me.
And for the record - that was part of the response that IHG BRG sent to ME. They are asking me to challenge it. I'm willing.
And for the record - that was part of the response that IHG BRG sent to ME. They are asking me to challenge it. I'm willing.
If by some remote miracle IHG lost a court case, then ihg would simply abandon the brg in it's current form and you are then no better off for your action and expense of said action.
Mar 1, 2016, 1:36 am
#259
Join Date: Feb 2015
Location: switching frequently between US and Germany
Programs: DL GM / HH DIAMOND / IHG PlatAmb / AB Silv
Posts: 37
The only thing going to court would do is (likely) destroy whole program. It is not worth doing that. Play with their rules and you are fine, e.g. book rooms with no breakfast and the BRG works (almost all of the time;when all other criteria are met) fine. Pay for your breakfast if you want it yourself (since the room is free , it shouldn´t be to much to ask for). I wish IHG would display changes likes this and not hide it but that´s definitely not something I would go to court for. You may have to invest more time searching for propper websites now - that´s all.
Mar 1, 2016, 2:46 am
#260
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
The only thing going to court would do is (likely) destroy whole program. It is not worth doing that. Play with their rules and you are fine, e.g. book rooms with no breakfast and the BRG works (almost all of the time;when all other criteria are met) fine. Pay for your breakfast if you want it yourself (since the room is free , it shouldn´t be to much to ask for). I wish IHG would display changes likes this and not hide it but that´s definitely not something I would go to court for. You may have to invest more time searching for propper websites now - that´s all.
Mar 2, 2016, 6:57 am
#261
Join Date: Nov 2015
Location: FL, USA
Programs: AA Plat, Hyatt Explorist, Hilton Diamond, IHG Plat, Marriot Gold
Posts: 1,666
I just submitted a BRG for this weekend, let me see if it qualifies as I am unsure. But either way I already have reservations for the weekend at a holiday inn but figured i'd try the other hotel just in case. I randomly saw it while seeing other options in the area so figured i'd give it a try.
Mar 2, 2016, 8:23 pm
#262
Join Date: Sep 2007
Programs: Yorkshire Coastliner
Posts: 1,278
Is anyone out there a lawyer in Georgia? Do we have any recourse?
Any disputes arising out of these Terms and Conditions or the offer of the Best Price Guarantee shall be resolved individually, without resort to class action, and shall be governed by the laws of the State of Georgia, U.S.A., exclusively by an appropriate federal or state court located in the State of Georgia, U.S.A.
Any disputes arising out of these Terms and Conditions or the offer of the Best Price Guarantee shall be resolved individually, without resort to class action, and shall be governed by the laws of the State of Georgia, U.S.A., exclusively by an appropriate federal or state court located in the State of Georgia, U.S.A.
Mar 3, 2016, 6:46 pm
#264
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
Mar 4, 2016, 9:33 am
#265
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
New IHG Best Rate Guarantee - Discussion & Feedback
Probably has been answered before but can we file BRGs for Kimpton properties yet or do we need to wait until the programs merge?
Mar 4, 2016, 9:48 am
#266
Ambassador, New England
Join Date: Aug 2001
Location: Maineiac, USA
Programs: Amtrak, WN RR, Choice
Posts: 2,655
Please note that the IHG Best Price Guarantee does not apply to Kimpton® Hotels bookings. Kimpton® Hotels offers its own Best Rate Guarantee with distinct terms when you book directly on KimptonHotels.com.
Mar 7, 2016, 8:41 am
#267
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
For folks who've recently had a BRG claim reimbursed by mailed check (i.e. the BRG team is unable to get the hotel to adjust the rate) - how long is it taking to receive the check?
I believe the T&Cs state 4-6 weeks after stay completion. In the past, I've usually received the check rather quickly, typically within 2-3 weeks after the stay. I'm currently now 7 weeks post stay on a confirmed BRG, and still haven't received the check. The BRG team claims the accounting department is looking into it.
-FlyerBeek
I believe the T&Cs state 4-6 weeks after stay completion. In the past, I've usually received the check rather quickly, typically within 2-3 weeks after the stay. I'm currently now 7 weeks post stay on a confirmed BRG, and still haven't received the check. The BRG team claims the accounting department is looking into it.
-FlyerBeek
Mar 7, 2016, 9:18 am
#268
Join Date: Mar 2012
Posts: 989
For folks who've recently had a BRG claim reimbursed by mailed check (i.e. the BRG team is unable to get the hotel to adjust the rate) - how long is it taking to receive the check?
I believe the T&Cs state 4-6 weeks after stay completion. In the past, I've usually received the check rather quickly, typically within 2-3 weeks after the stay. I'm currently now 7 weeks post stay on a confirmed BRG, and still haven't received the check. The BRG team claims the accounting department is looking into it.
-FlyerBeek
I believe the T&Cs state 4-6 weeks after stay completion. In the past, I've usually received the check rather quickly, typically within 2-3 weeks after the stay. I'm currently now 7 weeks post stay on a confirmed BRG, and still haven't received the check. The BRG team claims the accounting department is looking into it.
-FlyerBeek
Mar 7, 2016, 5:17 pm
#269
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,152
Has anyone had issues with a BRG against skoosh.com?
The IHG website is showing for the Intercontinental Boston 7th to 8th May a rate of USD 419 + tax for the night. Quite a few OTAs are showing a lower price of ~ USD 360, but mostly billed in other currencies (eg GBP or EUR), which means you can't use them for a BRG. The only USD-billing site I can find with the lower rate (USD 362) is skoosh.com.
I made a booking on the IHG site, then submitted a claim with all the details required. Got an email back a few hours later saying they couldn't find it. So, I replied with a simple step-by-step guide to calling up the lower price starting with the skoosh homepage (telling them what to fill in where), and giving them screenshots showing what they should be seeing at each point. (Not expecting them to use the screenshot for the BRG, just to help them check they've filled in the forms right!). Also included a moderately static URL for the results page showing the price.
They've come back again claiming not to be able to find the rate, which is surprising. The rate remains for me, even in a fresh search in a private browsing window. In the past, when they've "failed" to find a rate, giving them an idiots-guide to reproducing it has been enough. Sadly not this time. (Note - not quibbling on the pricing, or the currency, or the exact room, or the bed type, or anything like that. Flat out claiming hotel is showing as fully booked when it isn't)
Something about the IHG team and www.skoosh.com? Or just the BRG gods disliking me this time?
The IHG website is showing for the Intercontinental Boston 7th to 8th May a rate of USD 419 + tax for the night. Quite a few OTAs are showing a lower price of ~ USD 360, but mostly billed in other currencies (eg GBP or EUR), which means you can't use them for a BRG. The only USD-billing site I can find with the lower rate (USD 362) is skoosh.com.
I made a booking on the IHG site, then submitted a claim with all the details required. Got an email back a few hours later saying they couldn't find it. So, I replied with a simple step-by-step guide to calling up the lower price starting with the skoosh homepage (telling them what to fill in where), and giving them screenshots showing what they should be seeing at each point. (Not expecting them to use the screenshot for the BRG, just to help them check they've filled in the forms right!). Also included a moderately static URL for the results page showing the price.
They've come back again claiming not to be able to find the rate, which is surprising. The rate remains for me, even in a fresh search in a private browsing window. In the past, when they've "failed" to find a rate, giving them an idiots-guide to reproducing it has been enough. Sadly not this time. (Note - not quibbling on the pricing, or the currency, or the exact room, or the bed type, or anything like that. Flat out claiming hotel is showing as fully booked when it isn't)
Something about the IHG team and www.skoosh.com? Or just the BRG gods disliking me this time?
Mar 8, 2016, 4:45 am
#270
Join Date: Feb 2014
Location: Antwerp
Programs: IHG Diamond Ambassador
Posts: 166
Has anyone had issues with a BRG against skoosh.com?
The IHG website is showing for the Intercontinental Boston 7th to 8th May a rate of USD 419 + tax for the night. Quite a few OTAs are showing a lower price of ~ USD 360, but mostly billed in other currencies (eg GBP or EUR), which means you can't use them for a BRG. The only USD-billing site I can find with the lower rate (USD 362) is skoosh.com.
I made a booking on the IHG site, then submitted a claim with all the details required. Got an email back a few hours later saying they couldn't find it. So, I replied with a simple step-by-step guide to calling up the lower price starting with the skoosh homepage (telling them what to fill in where), and giving them screenshots showing what they should be seeing at each point. (Not expecting them to use the screenshot for the BRG, just to help them check they've filled in the forms right!). Also included a moderately static URL for the results page showing the price.
They've come back again claiming not to be able to find the rate, which is surprising. The rate remains for me, even in a fresh search in a private browsing window. In the past, when they've "failed" to find a rate, giving them an idiots-guide to reproducing it has been enough. Sadly not this time. (Note - not quibbling on the pricing, or the currency, or the exact room, or the bed type, or anything like that. Flat out claiming hotel is showing as fully booked when it isn't)
Something about the IHG team and www.skoosh.com? Or just the BRG gods disliking me this time?
The IHG website is showing for the Intercontinental Boston 7th to 8th May a rate of USD 419 + tax for the night. Quite a few OTAs are showing a lower price of ~ USD 360, but mostly billed in other currencies (eg GBP or EUR), which means you can't use them for a BRG. The only USD-billing site I can find with the lower rate (USD 362) is skoosh.com.
I made a booking on the IHG site, then submitted a claim with all the details required. Got an email back a few hours later saying they couldn't find it. So, I replied with a simple step-by-step guide to calling up the lower price starting with the skoosh homepage (telling them what to fill in where), and giving them screenshots showing what they should be seeing at each point. (Not expecting them to use the screenshot for the BRG, just to help them check they've filled in the forms right!). Also included a moderately static URL for the results page showing the price.
They've come back again claiming not to be able to find the rate, which is surprising. The rate remains for me, even in a fresh search in a private browsing window. In the past, when they've "failed" to find a rate, giving them an idiots-guide to reproducing it has been enough. Sadly not this time. (Note - not quibbling on the pricing, or the currency, or the exact room, or the bed type, or anything like that. Flat out claiming hotel is showing as fully booked when it isn't)
Something about the IHG team and www.skoosh.com? Or just the BRG gods disliking me this time?
I just tried it (from Belgium) for your date and wasn't able to get rates either, according to Skoosh there is no availability for May 7.
Am guessing this is bc of settings by Skoosh, since several months now I can only access skoosh.com when going in private browser, but next step always sends me to Skoosh.be or Skoosh.fr depending on my location, with a different search result. Therefor, it may also be true that they cannot see your rate in Makati... an honest claim denial, stranger things have happened!