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New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

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Old Apr 17, 17, 12:50 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: FLYGVA
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Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions


Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
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Old Jun 30, 19, 3:21 pm
  #886  
 
Join Date: Apr 2010
Location: SCQ,MEX,LED
Programs: tk gold, lh ftl, ab gold
Posts: 336
Any way to escalate if the BPG team decision is wrong?
They did confirm that the final rate is lower on the third-party website, but the pre-tax rate is lower on IHG. Huh? Talk about nonsense...
igor82j is offline  
Old Jul 2, 19, 4:44 am
  #887  
336
 
Join Date: Apr 2013
Posts: 1,053
No escalation possible.
That exact scenario is clearly mentioned in their terms.
336 is offline  
Old Sep 17, 19, 9:57 pm
  #888  
 
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,740
Does anyone know how long it takes for the BPG points to get credited on the account after the stay? Thanks.
coolfish1103 is offline  
Old Oct 9, 19, 10:10 pm
  #889  
 
Join Date: Oct 2017
Programs: ANA,Qantas,asiamiles,Royal Skies,Enrich
Posts: 182
rejection reason:
After reviewing the details of the reservation submitted, please be advised that your claim has not qualified for the Guarantee because of the following reason: 
- The reservation is not booked under the lowest priced rate for the room type you booked
Rate Booked: MYR 570.00 plus tax per night under YOUR RATE by IHG® Rewards Club

Lowest Priced Rate: MYR 484.50 plus tax per night under YOUR RATE by IHG® Rewards Club Advance Purchase



We checked www.trip.comto look at the rates available and found that the rates listed on that site do not meet the following requirements for eligibility: 



- The lowest comparable rate available on the third-party website is MYR 549.69 plus tax per night, which is higher than the lowest rate available by booking directly with IHG.
teo1991 is offline  
Old Oct 20, 19, 4:47 pm
  #890  
 
Join Date: Oct 2019
Programs: Hilton Honors, IHG, Hyatt
Posts: 52
Originally Posted by teo1991 View Post
rejection reason:
After reviewing the details of the reservation submitted, please be advised that your claim has not qualified for the Guarantee because of the following reason: 
- The reservation is not booked under the lowest priced rate for the room type you booked
Rate Booked: MYR 570.00 plus tax per night under YOUR RATE by IHG® Rewards Club

Lowest Priced Rate: MYR 484.50 plus tax per night under YOUR RATE by IHG® Rewards Club Advance Purchase



We checked www.trip.comto look at the rates available and found that the rates listed on that site do not meet the following requirements for eligibility: 



- The lowest comparable rate available on the third-party website is MYR 549.69 plus tax per night, which is higher than the lowest rate available by booking directly with IHG.

wait what?? MYR 484.50 << MYR 549.69? Isnt the third party website lower than their price?
Why was it rejected? I am looking at the same exact website....
linaseta is offline  
Old Oct 21, 19, 1:39 am
  #891  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 8,317
Originally Posted by linaseta View Post
wait what?? MYR 484.50 << MYR 549.69? Isnt the third party website lower than their price?
Why was it rejected? I am looking at the same exact website....
You have to book the lowest rate on IHG, which will be prepaid.

BTW, trip.com is a waste of time for BRG purposes.
craigthemif is offline  
Old Nov 18, 19, 2:25 pm
  #892  
 
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 3,210
Has anyone ever had a BRG approved on rates from an app such as Hotel Tonight? Or is this against the terms?
escapefromphl is offline  
Old Nov 27, 19, 12:42 pm
  #893  
 
Join Date: Jul 2011
Location: By the landing strip.
Programs: UA, DL, AA, SPG
Posts: 1,609
Just a data point: I made a reservation at the Kimpton Palomar in Washington DC for $229. I saw a room on cancelon.com for $126. The claim was rejected, first because there was a "cyber special" rate of $189 so I did not book the lowest available rate; and second, because cancelon rates are not eligible for BRG.

I did some searching and did not see anything about how IHG/Kimpton BRG works with cancelon, so there's now a data point that it will be rejected. FYI.
crimson12 is offline  
Old Nov 29, 19, 1:06 am
  #894  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 8,317
Originally Posted by crimson12 View Post
Just a data point: I made a reservation at the Kimpton Palomar in Washington DC for $229. I saw a room on cancelon.com for $126. The claim was rejected, first because there was a "cyber special" rate of $189 so I did not book the lowest available rate; and second, because cancelon rates are not eligible for BRG.

I did some searching and did not see anything about how IHG/Kimpton BRG works with cancelon, so there's now a data point that it will be rejected. FYI.
Cancelon is quite obviously not eligible for BRG with ANY hotel chain. The whole concept of Cancelon runs against what BRGs are there for. I hope you didn't learn the hard way with a non-refundable BRG claim.
craigthemif is offline  
Old Feb 20, 20, 9:55 am
  #895  
 
Join Date: Dec 2012
Posts: 90
Tried to get BHG at Crown Plaza Toulouse. Denied for two reasons. 1. The rate booked by IHG agent (who was aware of my BRG question from trivago/hotelwiz verified the rate but said he would book on IHG and I could apply for BHG. My rate on IHG wasn’t considered the lowest as I could have booked a non refundable which was less expensive even though the trivago rate was lower for refundable. 2. Also told that they couldn’t find my rate on hotelwiz, despite my having screen shots. What a joke! I guess the benefits of advertising a BRG is better than the reality of trying to achieve it.
PSPandBA is offline  
Old Aug 20, 20, 3:34 pm
  #896  
 
Join Date: Sep 2018
Location: Bratislava, Slovakia
Programs: A3*G, AF/KL*S
Posts: 184
has anyone been successful in BPG ever? recent experience is that the same time I book the same room via IHG I found the same room type on otel.com, having screenshots even video, link to the website with the same room with cheaper price, they told me they didn't find the same room but it's still there. ridiculous is there anything to do? why they offer this BPG if they didn't do that.

Last edited by romans; Aug 20, 20 at 3:39 pm
romans is offline  

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