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New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

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Old Apr 17, 17, 12:50 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions


Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
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Old Dec 20, 17, 8:35 am
  #826  
 
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,756
Originally Posted by 9Benua View Post
How did you serve them when you file the lawsuit?
Directly to their Atlanta office.

Filed in my County.
redreeper is offline  
Old Dec 21, 17, 6:16 am
  #827  
 
Join Date: Feb 2005
Location: USA
Programs: All
Posts: 43
To All :

I've been submitting IHG BRG's successfully for several years now.

I don't know if others have noticed the latest "phenomenon" but here goes...the last 4 times I submitted a 100% confidence level/totally verifiable IHG BRG submission form using booking.com as the cheaper room source, my claim was rejected and coincidentally the booking.com rate changed immediately and no longer became available...AMAZING...The IHG BRG program is nothing short of a hoax at this point and marketing gimmick. I can attest to this 100%.
ma_zeoli is offline  
Old Dec 23, 17, 3:04 pm
  #828  
 
Join Date: Feb 2009
Posts: 26
Hello,
I have a short, stupid question for the price comparison in the US and Canada. Does the competing rate have to be lower before and after taxes or will a lower rate of the total sum alone also qualify? Thanks for helping me out as I am more used to claiming in Europe!
hagi is offline  
Old Dec 23, 17, 6:38 pm
  #829  
336
 
Join Date: Apr 2013
Posts: 1,036
Lower before and after tax
336 is offline  
Old Dec 24, 17, 4:11 am
  #830  
 
Join Date: Feb 2009
Posts: 26
Originally Posted by 336 View Post
Lower before and after tax
Oh, OK, thanks, is this rule strictly enforced or may they accept a claim as long as the total rate is lower?
hagi is offline  
Old Dec 24, 17, 8:27 am
  #831  
 
Join Date: Feb 2012
Location: KUL, SIN
Programs: HH, IHG, MH
Posts: 262
Originally Posted by hagi View Post
Oh, OK, thanks, is this rule strictly enforced or may they accept a claim as long as the total rate is lower?
Strictly enforced as per t&c under clause 6.c Matching Prices - Price Variance.
hagi likes this.
shahr04360 is offline  
Old Dec 24, 17, 9:49 am
  #832  
336
 
Join Date: Apr 2013
Posts: 1,036
All rules are strictly enforced.
336 is offline  
Old Dec 24, 17, 12:17 pm
  #833  
 
Join Date: Feb 2009
Posts: 26
Originally Posted by 336 View Post
All rules are strictly enforced.
Well, yes and now, from my experience you can get away sometimes with certain things, especially on room descriptions. But it is true that they have tightend the rules a lot.
hagi is offline  
Old Dec 25, 17, 11:50 am
  #834  
 
Join Date: Nov 2009
Posts: 808
What are the latest response times people are getting? It seems they haven't replied to any claims since Christmas Eve morning ....
FlyingHigh20 is offline  
Old Dec 28, 17, 12:10 am
  #835  
 
Join Date: Apr 2011
Location: U.K.
Programs: UA 1K; QR P; HH D; MR G; IHG SpAmb
Posts: 704
Originally Posted by FlyingHigh20 View Post
What are the latest response times people are getting? It seems they haven't replied to any claims since Christmas Eve morning ....
I got a reply within 40 minutes today (a negative one of course).
a9504477 is offline  
Old Jan 2, 18, 3:41 pm
  #836  
 
Join Date: May 2012
Posts: 27
anybody has a good OTA for BRG in Russia?
mingo86 is offline  
Old Jan 9, 18, 8:14 pm
  #837  
 
Join Date: Feb 2012
Location: KUL, SIN
Programs: HH, IHG, MH
Posts: 262
The guarantee Terms and Conditions been reviewed and "enhanced". More info: https://www.ihg.com/hotels/us/en/cus...rms-conditions

​​​​​​Best Price Guarantee or your first night is free give you five times the IHG® Rewards Club Points, up to a 40,000-point maximum.

...

​Updated on January 8, 2018
shahr04360 is offline  
Old Jan 9, 18, 8:17 pm
  #838  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,295
Originally Posted by shahr04360 View Post
The guarantee Terms and Conditions been reviewed and "enhanced". More info: https://www.ihg.com/hotels/us/en/cus...rms-conditions
oh my god that is terrible
Mauibaby2008 is online now  
Old Jan 9, 18, 9:15 pm
  #839  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,295
Originally Posted by shahr04360 View Post
The guarantee Terms and Conditions been reviewed and "enhanced". More info: https://www.ihg.com/hotels/us/en/cus...rms-conditions
I would really like to know if that means 5x base points only (60x per dollar for Spire elite?) or 5x total points (100x points per dollar for Spire elite) that would make a big difference. After reading below I’m still not sure what a Spire elite would earn ... I have tweeted IHG for their interpretation, they said they would have to get back to me regarding this. Looks to be YMMV at the moment


Valid Claims. If we can verify your claim, we will adjust the rate on the reservation you booked through an IHG direct channel to the lower average nightly rate found on the non-IHG website at the time of verification, and award 5X (5 times) the IHG Rewards Club points for your room rate (the “5X Points Award”), up to a 40,000-point maximum.




10. The 5X Points Award will be calculated on the room rate only, and will not include any other charges billed to your hotel room portfolio. To receive the 5X Points Award, your IHG Rewards Club number must be added to your reservation before check-out at the hotel. IHG Rewards Club Members with a miles earning preference will earn Points.




11. Any modifications to your reservation after a claim has been validated will prevent the benefits of the Program from applying.




12. The 5X Points Award for a valid Program claim will not exceed 40,000 points. The portion of the 5X Points Award that is above and beyond what you otherwise would have earned on the room rate for your stay, will be awarded as bonus points and will not count towards your IHG Rewards Club membership tier status. The 5X Points Award will have no effect on, nor be affected by, the points you would otherwise earn for your hotel stay, pursuant to the IHG Rewards Club Terms and Conditions.“

Last edited by Mauibaby2008; Jan 9, 18 at 10:21 pm
Mauibaby2008 is online now  
Old Jan 10, 18, 12:21 am
  #840  
 
Join Date: Nov 2011
Posts: 6,044
finally
yerffej201 is offline  

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