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New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

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Old Apr 17, 17, 12:50 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions


Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
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Old Nov 17, 17, 8:20 am
  #811  
 
Join Date: Nov 2013
Posts: 113
Response time seems to be around 5 hours at the moment.

Has anyone got any decent sites for GBP hotels? Can trade decent USD and EUR ones in return.
SirAlfonso is offline  
Old Nov 17, 17, 2:01 pm
  #812  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,448
Originally Posted by stvr View Post
How are response times lately? A month ago they were in the 36 hour range. (Totally unacceptable.)
Been really good under a hour at certain points for my email exchanges with them - certainly helped my successful claim. Must admit hasnt been easy recently though.
mitpat474 is offline  
Old Nov 17, 17, 2:03 pm
  #813  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,448
Originally Posted by Pseudo Nim View Post
Has anyone seen anything that works for San Francisco, any property? I've given up on the IHG BRG more or less, but I'm still trying once in a while. Any help appreciated.
it still does work my friend but long gone are the days of easy claims back in 2013. All went downhill after the phone line fiasco. All that bloggers fault.
mitpat474 is offline  
Old Nov 17, 17, 2:09 pm
  #814  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,295
Originally Posted by mitpat474 View Post
Been really good under a hour at certain points for my email exchanges with them - certainly helped my successful claim. Must admit hasnt been easy recently though.
i have been getting claims back pretty quickly lately .. within hours- but ALL have been denials.
Mauibaby2008 is offline  
Old Nov 18, 17, 1:05 pm
  #815  
 
Join Date: Feb 2012
Location: KUL, SIN
Programs: HH, IHG, MH
Posts: 262
Averagely less than 2hrs get replied. Finally hit a suite. Great.
shahr04360 is offline  
Old Dec 3, 17, 5:04 am
  #816  
 
Join Date: Mar 2015
Location: Belgium
Programs: Gold Star Alliance,IHG Spire Ambassador, Starwood, Hilton Honor Diamond, Silver Accor, Diamond Hyatt
Posts: 68
Hi,

Can anyone help me for website that charges in PLN (zloty). I can share also some good website.

Thanks
Lotfi070 is offline  
Old Dec 5, 17, 1:56 am
  #817  
 
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 869
If a hotel is in Vietnam but the IHG has website in USD, I need a USD match right?
Geoggy is offline  
Old Dec 5, 17, 2:09 am
  #818  
336
 
Join Date: Apr 2013
Posts: 1,037
Indeed. Good luck.
336 is offline  
Old Dec 5, 17, 5:39 am
  #819  
FlyerTalk Evangelist
 
Join Date: Aug 2000
Location: London
Programs: Hilton IHG LH BA TK
Posts: 12,562
Originally Posted by Geoggy View Post
If a hotel is in Vietnam but the IHG has website in USD, I need a USD match right?
Indeed. And I reckon something of a blessing - OTAs booking in dong could be thin on the ground .....
IAN-UK is offline  
Old Dec 7, 17, 12:48 am
  #820  
 
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 869
Originally Posted by IAN-UK View Post
Indeed. And I reckon something of a blessing - OTAs booking in dong could be thin on the ground .....
thanks Ian. Not played this game for a while after a run of bad luck. And from what I can see pickings remain slim:0(
Geoggy is offline  
Old Dec 16, 17, 11:10 am
  #821  
 
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,756
Sued IHG in Small Claims - got check today.

I sued IHG over a valid BRG in Small Claims back in July and was awarded judgement. After numerous attempts to contact their legal department for collection (all failed) they connected me with the BRG department regarding the issue and instead of issuing payment on the judgement they instead denied the BRG claim again. True story. Amusing. Was waiting until end of year and contemplating next legal move when the judgement check showed up in the mail, signature required.

I am done with "complaining on the internet". Bad reviews, rants and threats of taking business elsewhere do nothing but make customers feel a false sense of satisfaction/retaliation for bad customer service or, as in my case, an actual legal breach of contract.

So end of story. Happy Holidays and best wishes for a Happy New Year. - Reep
jackal and htb like this.
redreeper is offline  
Old Dec 16, 17, 12:24 pm
  #822  
 
Join Date: Mar 2017
Posts: 978
Originally Posted by redreeper View Post
I sued IHG over a valid BRG in Small Claims back in July and was awarded judgement. After numerous attempts to contact their legal department for collection (all failed) they connected me with the BRG department regarding the issue and instead of issuing payment on the judgement they instead denied the BRG claim again. True story. Amusing. Was waiting until end of year and contemplating next legal move when the judgement check showed up in the mail, signature required.

I am done with "complaining on the internet". Bad reviews, rants and threats of taking business elsewhere do nothing but make customers feel a false sense of satisfaction/retaliation for bad customer service or, as in my case, an actual legal breach of contract.

So end of story. Happy Holidays and best wishes for a Happy New Year. - Reep
Congratulations - very well done!
puchong is offline  
Old Dec 18, 17, 3:07 pm
  #823  
Suspended
 
Join Date: Jul 2007
Location: PHL
Posts: 10,061
Originally Posted by redreeper View Post
I sued IHG over a valid BRG in Small Claims back in July and was awarded judgement. After numerous attempts to contact their legal department for collection (all failed) they connected me with the BRG department regarding the issue and instead of issuing payment on the judgement they instead denied the BRG claim again. True story. Amusing. Was waiting until end of year and contemplating next legal move when the judgement check showed up in the mail, signature required.

I am done with "complaining on the internet". Bad reviews, rants and threats of taking business elsewhere do nothing but make customers feel a false sense of satisfaction/retaliation for bad customer service or, as in my case, an actual legal breach of contract.

So end of story. Happy Holidays and best wishes for a Happy New Year. - Reep
How did you serve them when you file the lawsuit?
9Benua is offline  
Old Dec 19, 17, 2:20 pm
  #824  
 
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
Total scam. I don`t know how it is still a valid "guarantee" after pretty much every claim has been denied.
I completed all requirements stated on the terms to be eligible, yet I was brushed off five times with a different reason after I was attaching screen shots to prove them wrong. After six emails, I knew that there is no way I could win - they are not to keep promise there, they are trick us to book directly to avoid paying huge commissions to third parties. My rate was non-cancelable prepaid (of course, it was IHG the lowest rate, yet many other sites offered much lower).

I was charged at a hotel after my stay and was hoping that Chase would stand by its long-time customer who never filed any disputes with them. A Chase dispute rep contacted me with some questions and said that she would be applying a temporarily credit and sending dispute to the hotel. A couple of hours later, she called back and said that she would need me to stay on the phone with IHG. IHG reps (and even supervisor) that they are not trained to deal with "BPG" and cannot help. Chase rep asked for that phone number, yet there is no phone number to contact Philippines BPG office. After that, Chase rep was lost and said that Holiday Inn is not IHG, and that she was not able to approve my dispute. I then called Chase again and was told that since there was nothing wrong with the stay and "only minor price difference" - she didn`t even get that BPG policy, Chase is not able to stand by me. They even didn`t send a dispute and never even tried to solve it except from calling 1-800 IHG and getting nowhere with wrong department.

Needless to say, a lot of time and frustration was wasted on both IHG and its co-branded Chase card.
Kat007 is offline  
Old Dec 19, 17, 10:14 pm
  #825  
 
Join Date: Feb 2012
Location: KUL, SIN
Programs: HH, IHG, MH
Posts: 262
Not good in time response lately. Mostly being denied due to higher comparable rate found at their end whilst the lower rate still appeared even using three different browsers on my PC.
shahr04360 is offline  

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