Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > InterContinental Hotels | IHG Rewards Club and Intercontinental Ambassador
Reload this Page >

New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

    Hide Wikipost
Old Apr 17, 17, 12:50 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: FLYGVA
Wiki Link
Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions


Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
Print Wikipost

Old Jul 11, 17, 12:01 pm
  #766  
 
Join Date: Sep 2007
Location: NYC
Programs: Yorkshire Coastliner
Posts: 1,269
Originally Posted by redreeper View Post
Sued them in small claims over a completely valid claim. They never showed. Default judgement for the win.
In NJ?
patgarrett is offline  
Old Jul 11, 17, 12:39 pm
  #767  
 
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,756
Originally Posted by Mauibaby2008 View Post
do you always take life so seriously lol
No.

And yes, in NJ.
redreeper is offline  
Old Jul 12, 17, 10:08 pm
  #768  
Hilton 25+ BadgeHyatt 5+ Badge
 
Join Date: Jul 2013
Posts: 741
Originally Posted by redreeper View Post
Sued them in small claims over a completely valid claim. They never showed. Default judgement for the win.
Well done!
paul00 is offline  
Old Jul 13, 17, 5:10 am
  #769  
 
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Plat, IHG Spire, AA EXP, VS Silver, National Emerald Elite, Hertz 5*
Posts: 2,469
Originally Posted by redreeper View Post
Sued them in small claims over a completely valid claim. They never showed. Default judgement for the win.
What proof did you bring? Just screenshots for the rate?
wobbly wings is offline  
Old Jul 13, 17, 5:43 am
  #770  
 
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,756
Originally Posted by wobbly wings View Post
What proof did you bring? Just screenshots for the rate?
A couple of factors to consider.

It was a non-ref reservation. Law states my obligation to mitigate damages, so if I could have "gone elsewhere" I do not feel confident the outcome would be the same. And I would have gone elsewhere if able.

Proof of previous, and the efforts I took to resolve with the company beforehand (copies of conversations via email with BRG team and FB messenger communications with IHG where screenshots were included & links to still available lower price as to obtain a time stamp).

A copy of my hotel bill as proof of completing the stay.

Screenshots of the "Congratulations! You qualify for the Best Price...etc." during my booking process.

A copy of IHG's T&C's. An understanding of them.

Screenshots of the competitor booking just prior to completion.

A legal basis for my complaint, in my case Breach of Contract.
redreeper is offline  
Old Jul 14, 17, 1:29 am
  #771  
 
Join Date: Dec 2009
Location: ANC
Posts: 5,347
I'm at the stage where I am considering legal action for a BRG claim as well. The hotel is in California but I reside outside the USA. Does anyone have any experience/words of advice?
belfordrocks is offline  
Old Jul 18, 17, 5:00 am
  #772  
 
Join Date: Sep 2007
Location: NYC
Programs: Yorkshire Coastliner
Posts: 1,269
Is it just me or have response times slowed significantly (+16 hrs)?
patgarrett is offline  
Old Jul 19, 17, 2:34 pm
  #773  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,448
Originally Posted by patgarrett View Post
Is it just me or have response times slowed significantly (+16 hrs)?
Not done one for months, took 24ish hours for successful confirmation (obviously helps, when i hit them with 9 sites at once for 1 claim...)
mitpat474 is offline  
Old Jul 28, 17, 8:20 am
  #774  
 
Join Date: Jun 2014
Posts: 10
Hello guys,

recently I claimed the IC Düsseldorf and haven't been lucky enough to find a rate for upcoming monday. Anyone might be able to help? Much appreciated!
mrhn15 is offline  
Old Aug 4, 17, 9:22 pm
  #775  
 
Join Date: Jan 2005
Posts: 1
Sometime the BRG just "don't see" the low rate you found. As they don't accept the screenshots as proof, you cannot do nothing.
flyingarrow is offline  
Old Aug 5, 17, 8:58 am
  #776  
 
Join Date: Mar 2017
Posts: 981
Originally Posted by flyingarrow View Post
Sometime the BRG just "don't see" the low rate you found. As they don't accept the screenshots as proof, you cannot do nothing.
Interesting - joined in 2005 (twelve years ago) and this is the first post??
puchong is offline  
Old Aug 5, 17, 9:00 am
  #777  
 
Join Date: Mar 2017
Posts: 981
Originally Posted by redreeper View Post
Sued them in small claims over a completely valid claim. They never showed. Default judgement for the win.
Who did you sue - the hotel or IHG? And how do you propose to collect the judgement?
puchong is offline  
Old Aug 7, 17, 6:21 am
  #778  
 
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,756
Originally Posted by puchong View Post
Who did you sue - the hotel or IHG? And how do you propose to collect the judgement?
IHG.
redreeper is offline  
Old Aug 13, 17, 10:01 am
  #779  
336
 
Join Date: Apr 2013
Posts: 1,045
Over 24h without a response is the new norm?
336 is offline  
Old Aug 13, 17, 1:04 pm
  #780  
 
Join Date: Apr 2011
Location: U.K.
Programs: UA 1K; QR P; HH D; MR G; IHG SpAmb
Posts: 706
Originally Posted by 336 View Post
Over 24h without a response is the new norm?
Seems so, and then the message that "rate could not be found' (even though it's still there)...
a9504477 is offline  

Thread Tools
Search this Thread
Search Engine: