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New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

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Old Apr 17, 17, 12:50 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: FLYGVA
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Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions


Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
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Old Jul 3, 17, 3:58 pm
  #751  
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Originally Posted by Vaucluse View Post
... Modify my reservation to refundable rate and cancel it.
huh ???
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Old Jul 3, 17, 11:54 pm
  #752  
 
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Originally Posted by IAN-UK View Post
huh ???
I'm curious to hear how he's gonna do that too
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Old Jul 4, 17, 5:56 pm
  #753  
 
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.....

Last edited by Saral; Jul 5, 17 at 11:46 am
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Old Jul 5, 17, 2:19 am
  #754  
 
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I'm clearly a novice at this.

Submitted a BRG claim for the EVEN Brooklyn as the flexible rate on IHG for a four night stay was $200 more than the flexible rate on booking.com

The response? IHG offer an advance purchase rate at the same price as a flexible rate on booking.com, so no dice.

Having now combed the Ts & Cs I realise that this is as per the rules - but incredibly frustrating. I'd far rather they simply matched rates and did away with the free first night, if it meant that they actually honored 'reasonable' claims.
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Old Jul 5, 17, 6:34 am
  #755  
 
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Originally Posted by Saral View Post
if you book a pre-paid advance rate, before your card is charged you can amend the booking to a cancellation rate, then cancel the booking
Says who?
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Old Jul 5, 17, 6:36 am
  #756  
 
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Once a BRG booking has been adjusted, one then typically gets a "booking cannot be viewed" message when trying to look up the reservation on the IHG site. Is there a trick to still see the booking details such as the room type etc.? (i know it's in the original booking email, but i am wondering about the latest state of the reservation)
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Old Jul 5, 17, 11:09 am
  #757  
 
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Originally Posted by a9504477 View Post
Says who?
I don't know if it is official but I have done it

Tbh I thought if you booked a pre paid rate your card was charged straightaway, but it isn't
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Old Jul 5, 17, 12:19 pm
  #758  
 
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Originally Posted by Saral View Post
I don't know if it is official but I have done it
So how have you "done it"? Calling up the hotel?
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Old Jul 5, 17, 12:31 pm
  #759  
 
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Originally Posted by a9504477 View Post
So how have you "done it"? Calling up the hotel?
probably by cancelling the reservation in app or whatever and re booking (I've done it)
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Old Jul 5, 17, 1:01 pm
  #760  
 
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Originally Posted by Mauibaby2008 View Post
probably by cancelling the reservation in app or whatever and re booking (I've done it)
So how would that not leave the initial reservation as unrefundable?
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Old Jul 5, 17, 1:05 pm
  #761  
 
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Originally Posted by a9504477 View Post
So how would that not leave the initial reservation as unrefundable?
because you would only do this if you were not charged yet
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Old Jul 5, 17, 1:25 pm
  #762  
 
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Originally Posted by a9504477 View Post
So how have you "done it"? Calling up the hotel?
go into your booking on the website, amend the booking as if you are wanting to change a room type, but while changing the room type pick a refundable rate, in a couple of days time cancel the booking

just for clarity the above is not always possible
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Old Jul 6, 17, 8:47 pm
  #763  
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...................

Last edited by Vaucluse; Jul 26, 17 at 4:24 am
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Old Jul 11, 17, 9:57 am
  #764  
 
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Sued them in small claims over a completely valid claim. They never showed. Default judgement for the win.
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Old Jul 11, 17, 10:09 am
  #765  
 
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Originally Posted by redreeper View Post
Sued them in small claims over a completely valid claim. They never showed. Default judgement for the win.
do you always take life so seriously lol
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