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New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

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Old Apr 17, 17, 12:50 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: FLYGVA
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Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions


Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
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Old Mar 18, 17, 11:33 pm
  #661  
 
Join Date: Feb 2012
Location: KUL, SIN
Programs: HH, IHG, MH
Posts: 262
Originally Posted by Mauibaby2008 View Post
.... It seems IHG does not give this department much room to do anything outside of the terms and conditions.

dont cancel the one you have because you won't be getting another one lol...
As expected, reply just came thru and the suite claim been denied. Now, canceling my suite. Thx for the input.
shahr04360 is offline  
Old Mar 21, 17, 8:31 am
  #662  
 
Join Date: Feb 2012
Location: KUL, SIN
Programs: HH, IHG, MH
Posts: 262
Another claim just approved. IHG flex vs OTA non-ref. For sure this claim more than 50-miles than previous claim.
shahr04360 is offline  
Old Mar 26, 17, 9:40 am
  #663  
 
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Plat, IHG Spire, AA EXP, VS Silver, National Emerald Elite, Hertz 5*
Posts: 2,469
Originally Posted by boris10475 View Post
That is their standart procedure since introducing Member rates. You usually got to book IHG Member Rate thru IHG.com and compare it to OTA rates. They do not seem to care about refundable/non-refundable as long as OTA rate is lower that the lowest Member Rate on ihg.com.
I've just tried this.

The booked flex IHG member rate was higher than the OTA rate (non changeable).
However the OTA rate was lower than the lowest non changeable IHG member rate.

The claim was denied on the basis the reservation was not for the lowest available rate. They attached the relevant para.

Last edited by wobbly wings; Mar 26, 17 at 9:49 am
wobbly wings is offline  
Old Mar 26, 17, 7:11 pm
  #664  
 
Join Date: May 2006
Location: Salt Lake City, UT
Posts: 2,836
Originally Posted by wobbly wings View Post
I've just tried this.

The booked flex IHG member rate was higher than the OTA rate (non changeable).
However the OTA rate was lower than the lowest non changeable IHG member rate.

The claim was denied on the basis the reservation was not for the lowest available rate. They attached the relevant para.
The rule with IHG has always been that you had to book the lowest available rate on IHG.com. Since most of us don't want to book non-ref rates, you need to find an IHG where there is no non-ref and the lowest rate is flex. I, personally, have yet to find such hotel.
michael_v is offline  
Old Mar 27, 17, 8:21 am
  #665  
 
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Plat, IHG Spire, AA EXP, VS Silver, National Emerald Elite, Hertz 5*
Posts: 2,469
Originally Posted by michael_v View Post
The rule with IHG has always been that you had to book the lowest available rate on IHG.com. Since most of us don't want to book non-ref rates, you need to find an IHG where there is no non-ref and the lowest rate is flex. I, personally, have yet to find such hotel.
I was replying to a post suggesting they would not insist on this, or that at least some agents would not.
wobbly wings is offline  
Old Mar 27, 17, 7:46 pm
  #666  
 
Join Date: Mar 2011
Posts: 139
Originally Posted by wobbly wings View Post
I was replying to a post suggesting they would not insist on this, or that at least some agents would not.
I do not think you get it. You have to book the lowest available rate on IHG.com in order to have any chance for BRG approval. IHG does not care if the lowest available rate on IHG site is flexible or unrefundable. If, for your particular property the lowest available rate is refundable, then you have 0 risk in making a booking and submitting the claim - you can always cancel your IHG booking. If the lowest available rate ( usually IHG member rate ) on IHG site is unrefundable rate, then you run a risk that your claim will be denied and you will be stuck with unrefundable booking. After you made the lowest rate booking on IHG site you will have to compare it to the lowest OTA rate again irrespective of whether OTA rate is refundable or unrefundable. You always compare the lowest rates on IHG.com to the lowest OTA rate no matter if you can cancel or not. FYI almost all of IHG hotels revert to refundable only rates as you get closer to check in dates. Some of them 7 days out, some 4 days out, some 3 days out. So, for your particular property probably 3 days out they will only have refundable rates available and if you find valid competing rate- there is still time to put your BRG claim in as most properties have 24 hour or even 6 pm check in day cancellation policies for refundable rates
boris10475 is offline  
Old Mar 28, 17, 7:42 am
  #667  
 
Join Date: Nov 2016
Posts: 69
IHG BRG's team is extremely infuriating to deal with and borderlines on a scam at the rate they're refusing to payout.

I extended the use of my old address because the BRG Team said they will send the check and I will get it within 10 - 14 business days. 16 business days later, no cheque according to my previous landlord.

Now they're insisting that they'll CONTINUE to resend the cheque to an address I have ZERO access to and refuse to direct deposit, provide an image of the cheque or anything so that I can get the claim that I rightfully can get.

This is beyond infuriating, do they expect someone to consistently stay at the same place and NEVER move? My folio's invoice for that stay even states my NEW address and not the old one.
Has anyone ever managed to get their representative to payout via another method?

Last edited by Yunnnn; Mar 28, 17 at 8:29 am
Yunnnn is offline  
Old Mar 28, 17, 11:04 am
  #668  
 
Join Date: Mar 2011
Posts: 139
Originally Posted by Yunnnn View Post
IHG BRG's team is extremely infuriating to deal with and borderlines on a scam at the rate they're refusing to payout.

I extended the use of my old address because the BRG Team said they will send the check and I will get it within 10 - 14 business days. 16 business days later, no cheque according to my previous landlord.

Now they're insisting that they'll CONTINUE to resend the cheque to an address I have ZERO access to and refuse to direct deposit, provide an image of the cheque or anything so that I can get the claim that I rightfully can get.

This is beyond infuriating, do they expect someone to consistently stay at the same place and NEVER move? My folio's invoice for that stay even states my NEW address and not the old one.
Has anyone ever managed to get their representative to payout via another method?
I would just initiate the charge back through credit card I paid with. The property you stayed at is the one who was refusing to adjust your rate to 0 in the first place,so let them sort it out with BRG team who should pay for what. Just print out all your BRG approval emails and IHG's promise to deliver your check within 14 business days which they failed to do in case your credit card company will ask for documentation to support your dispute.
boris10475 is offline  
Old Mar 28, 17, 7:14 pm
  #669  
 
Join Date: Nov 2016
Posts: 69
Originally Posted by boris10475 View Post
I would just initiate the charge back through credit card I paid with. The property you stayed at is the one who was refusing to adjust your rate to 0 in the first place,so let them sort it out with BRG team who should pay for what. Just print out all your BRG approval emails and IHG's promise to deliver your check within 14 business days which they failed to do in case your credit card company will ask for documentation to support your dispute.
I'm concerned that if I do that I may lose the IHG Points or existing bookings on my account as I think this will violate some really small terms and conditions clause.
Yunnnn is offline  
Old Mar 28, 17, 7:19 pm
  #670  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,315
Originally Posted by Yunnnn View Post
I'm concerned that if I do that I may lose the IHG Points or existing bookings on my account as I think this will violate some really small terms and conditions clause.
i probably would not do a charge back.. I feel like there would be some unknown consequences from that that you don't want to deal with !!

i HAVE to my utter shock been able to have them update an address for me recently, but they changed an address # and added an apartment number. They had to have it authorized by a different department.. I believe it was accounting. Ask them nicely for accounting to review your request, maybe you'll get lucky.

but I know from experience they work under very tight guidelines.. and if anything happens outside of that consider yourself really lucky.
Mauibaby2008 is offline  
Old Mar 29, 17, 2:54 am
  #671  
 
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Plat, IHG Spire, AA EXP, VS Silver, National Emerald Elite, Hertz 5*
Posts: 2,469
Originally Posted by boris10475 View Post
I do not think you get it. You have to book the lowest available rate on IHG.com in order to have any chance for BRG approval. IHG does not care if the lowest available rate on IHG site is flexible or unrefundable. If, for your particular property the lowest available rate is refundable, then you have 0 risk in making a booking and submitting the claim - you can always cancel your IHG booking. If the lowest available rate ( usually IHG member rate ) on IHG site is unrefundable rate, then you run a risk that your claim will be denied and you will be stuck with unrefundable booking. After you made the lowest rate booking on IHG site you will have to compare it to the lowest OTA rate again irrespective of whether OTA rate is refundable or unrefundable. You always compare the lowest rates on IHG.com to the lowest OTA rate no matter if you can cancel or not. FYI almost all of IHG hotels revert to refundable only rates as you get closer to check in dates. Some of them 7 days out, some 4 days out, some 3 days out. So, for your particular property probably 3 days out they will only have refundable rates available and if you find valid competing rate- there is still time to put your BRG claim in as most properties have 24 hour or even 6 pm check in day cancellation policies for refundable rates
Thanks for the explanation but honestly I do. I've been doing precisely this for several years. However a post above seemed to suggest the claim would be approved even if the reservation was not on the lowest available rate as long as the lowest available rate was more expensive than the lowest OTA. This is how it works on SPG and would have enabled to bypass the restriction you mention of waiting until only flex rates are being sold, normally just a few days before the stay. But thanks for taking the time to respond
wobbly wings is offline  
Old Mar 30, 17, 2:18 am
  #672  
 
Join Date: Oct 2012
Posts: 460
Question about the "hotel's currency" condition. An OTA has an option for "Hotels' currency" and it gave prices in the local currency, while IHG quotes in US$. I assume I should set the OTA to US$ in this case?
itchyfeet123 is offline  
Old Mar 30, 17, 10:26 am
  #673  
 
Join Date: Sep 2011
Programs: IHG Platinum Ambassador, Marriott Gold, HHonors Diamond, Orbitz Platinum
Posts: 813
Originally Posted by itchyfeet123 View Post
Question about the "hotel's currency" condition. An OTA has an option for "Hotels' currency" and it gave prices in the local currency, while IHG quotes in US$. I assume I should set the OTA to US$ in this case?
Correct - the currencies must be identical.
moe8555 is offline  
Old Mar 31, 17, 3:19 am
  #674  
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,071
Originally Posted by itchyfeet123 View Post
Question about the "hotel's currency" condition. An OTA has an option for "Hotels' currency" and it gave prices in the local currency, while IHG quotes in US$. I assume I should set the OTA to US$ in this case?
No, it is not a case of selection form an OTA Website banner a pull down to display currency in the same currency as IHG.COM (or IHG app) books the hotel in (although helps to make a direct price-price comparison when IHG+OTA display in same currencies.

The BPG criteria is "that OTA charges your CC in same currency" as the IHG booking route charges.

Changing OTA from us$ pricing display to eg Euro for a Paris, France hotel, is no good if at the final payment, your CC is charged in usd still.
scubaccr is offline  
Old Mar 31, 17, 3:55 pm
  #675  
 
Join Date: Dec 2013
Posts: 89
Anyone had any experience making a BRG claim against advance purchase recently? I've got what i believe to be a valid claim and the OTA price is lower than both the Advance Purchase Rate, and the YOUR RATE by IHG® Rewards Club Advance Purchase rate.

Thing is do i book the cheapest rate available ie the YOUR RATE, or the lowest publicly available rate which would be advanced purchase

Don't want to give IHG a technicality by going for the wrong one
cstorrie is offline  

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