Apr 17, 2017, 8:50 am
Last edit by: FLYGVA
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Dec 7, 2016, 2:14 am
#586
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
That message means that they are still not sure whether the room type is the same, the rate is inclusive/exclusive of taxes, is billed in the same currency, or whether the third party sites provides instant confirmation.
It does not mean that they are really doing any further effort to find out. Sometimes you will hear back, sometimes they keep you on the line for months.
They don't manipulate the IHG price on their end.
Rest assured, if they want to deny, they have plenty of options to do so right away. They would have already told you that they don't see the rate, act as if they do not understand you, tell you they do not like the third party website, or don't like its billing system.
It does not mean that they are really doing any further effort to find out. Sometimes you will hear back, sometimes they keep you on the line for months.
They don't manipulate the IHG price on their end.
Rest assured, if they want to deny, they have plenty of options to do so right away. They would have already told you that they don't see the rate, act as if they do not understand you, tell you they do not like the third party website, or don't like its billing system.
Dec 7, 2016, 7:58 am
#587
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
I've never had so much trouble checking into a BRG.
First the woman said, no I'm certain that doesn't work on suites (I said no you're not correct). I show her email. She then asks me if i'm "government"?...... no ..... ? "Because this says you need government issued ID"... oh my god I said can I please speak to a supervisor ? Holiday Inn Baltimore Inner Harbor. What a mess. Finally got my (free) suite though
First the woman said, no I'm certain that doesn't work on suites (I said no you're not correct). I show her email. She then asks me if i'm "government"?...... no ..... ? "Because this says you need government issued ID"... oh my god I said can I please speak to a supervisor ? Holiday Inn Baltimore Inner Harbor. What a mess. Finally got my (free) suite though
Dec 8, 2016, 2:25 am
#589
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Dec 8, 2016, 7:15 am
#590
Join Date: Nov 2008
Posts: 73
Hi guys!
I found a rate for a hotel cheaper in an OTA than in IHG. The description and rates of the rooms are:
IHG - 1 KING BED LEISURE NONSMOKING - $109.98 (Your rate by IHG Rewards)
Booking.com - LEISURE KING ROOM - $97
Both are non refundable and I believe booking.com has an instant confirmation.
What are the odds that I will get this BRG accepted? Is there something else that I need to pay attention at?
Thanks
I found a rate for a hotel cheaper in an OTA than in IHG. The description and rates of the rooms are:
IHG - 1 KING BED LEISURE NONSMOKING - $109.98 (Your rate by IHG Rewards)
Booking.com - LEISURE KING ROOM - $97
Both are non refundable and I believe booking.com has an instant confirmation.
What are the odds that I will get this BRG accepted? Is there something else that I need to pay attention at?
Thanks
Dec 8, 2016, 8:42 am
#591
Join Date: Mar 2011
Posts: 141
Hi guys!
I found a rate for a hotel cheaper in an OTA than in IHG. The description and rates of the rooms are:
IHG - 1 KING BED LEISURE NONSMOKING - $109.98 (Your rate by IHG Rewards)
Booking.com - LEISURE KING ROOM - $97
Both are non refundable and I believe booking.com has an instant confirmation.
What are the odds that I will get this BRG accepted? Is there something else that I need to pay attention at?
Thanks
I found a rate for a hotel cheaper in an OTA than in IHG. The description and rates of the rooms are:
IHG - 1 KING BED LEISURE NONSMOKING - $109.98 (Your rate by IHG Rewards)
Booking.com - LEISURE KING ROOM - $97
Both are non refundable and I believe booking.com has an instant confirmation.
What are the odds that I will get this BRG accepted? Is there something else that I need to pay attention at?
Thanks
If you do not mind getting stuck with unrefundable booking - go ahead.
As far as the odds of being accepted - only IHG knows, no one can predict that.
Dec 8, 2016, 11:30 am
#592
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Hi guys!
I found a rate for a hotel cheaper in an OTA than in IHG. The description and rates of the rooms are:
IHG - 1 KING BED LEISURE NONSMOKING - $109.98 (Your rate by IHG Rewards)
Booking.com - LEISURE KING ROOM - $97
Both are non refundable and I believe booking.com has an instant confirmation.
What are the odds that I will get this BRG accepted? Is there something else that I need to pay attention at?
Thanks
I found a rate for a hotel cheaper in an OTA than in IHG. The description and rates of the rooms are:
IHG - 1 KING BED LEISURE NONSMOKING - $109.98 (Your rate by IHG Rewards)
Booking.com - LEISURE KING ROOM - $97
Both are non refundable and I believe booking.com has an instant confirmation.
What are the odds that I will get this BRG accepted? Is there something else that I need to pay attention at?
Thanks
Don't know if it works better if IHG has "standard room".
As previous poster said, go ahead and file a claim if you are ok if you are stuck with the rate.
Dec 9, 2016, 2:29 am
#593
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Hi guys!
I found a rate for a hotel cheaper in an OTA than in IHG. The description and rates of the rooms are:
IHG - 1 KING BED LEISURE NONSMOKING - $109.98 (Your rate by IHG Rewards)
Booking.com - LEISURE KING ROOM - $97
Both are non refundable and I believe booking.com has an instant confirmation.
What are the odds that I will get this BRG accepted? Is there something else that I need to pay attention at?
I found a rate for a hotel cheaper in an OTA than in IHG. The description and rates of the rooms are:
IHG - 1 KING BED LEISURE NONSMOKING - $109.98 (Your rate by IHG Rewards)
Booking.com - LEISURE KING ROOM - $97
Both are non refundable and I believe booking.com has an instant confirmation.
What are the odds that I will get this BRG accepted? Is there something else that I need to pay attention at?
Dec 14, 2016, 10:04 am
#597
Join Date: May 2008
Posts: 53
I've submitted a few claims in the last few months, but haven't received a single response. I waited for a few days and sent them an email to check the status, but got no response either. Has anyone experienced a similar problem?
Last edited by zbvl; Dec 14, 2016 at 10:10 am
Dec 14, 2016, 7:59 pm
#598
Join Date: Sep 2007
Programs: Yorkshire Coastliner
Posts: 1,278
How many people do you need to employ to sit there copying boilerplate about the OTA being invalid because "no instant confirmation" and then pressing send?
Dec 16, 2016, 11:39 pm
#599
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
Things have improved.
4 hour response time to claim, which was deemed valid! Just for the data point: room at InterContinental was booked non-refundable IHG Your Rate and the valid rate was even lower, with all other conditions otherwise identical.
4 hour response time to claim, which was deemed valid! Just for the data point: room at InterContinental was booked non-refundable IHG Your Rate and the valid rate was even lower, with all other conditions otherwise identical.
Last edited by moe8555; Dec 17, 2016 at 1:37 am
Dec 19, 2016, 2:49 am
#600
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456