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New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

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Old Apr 17, 17, 12:50 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: FLYGVA
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Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions


Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
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Old Jan 10, 16, 2:59 pm
  #31  
 
Join Date: Jan 2015
Location: Toronto, Canada
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Posts: 174
Originally Posted by Delectatio View Post
Why would you book a hotel in your own name if you're not planning on staying there yourself anyway and why play with the rules when IHG is already so strict applying them...?? Sorry I don't get this.
Simple, he wants to game IHG and receive stay/night credit instead of his family member(s).

Very bold of him to state that intention in a public forum.
nli007 is offline  
Old Jan 10, 16, 4:18 pm
  #32  
 
Join Date: Nov 2015
Posts: 8
Anyone have OTA recs for Miami that have been successful in the past? Please PM me
andy1585 is offline  
Old Jan 10, 16, 4:53 pm
  #33  
 
Join Date: Nov 2011
Posts: 6,030
Are IHG stay credits even worth it for that risk? Other than accelerate...
yerffej201 is offline  
Old Jan 10, 16, 4:55 pm
  #34  
 
Join Date: Nov 2004
Location: Grand County, Colorado
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Originally Posted by andy1585 View Post
Anyone have OTA recs for Miami that have been successful in the past? Please PM me
MIA Airport Holiday Inn on Hotels.com last year.

But that's totally hit or miss.
RoyalFlush is offline  
Old Jan 12, 16, 10:40 pm
  #35  
 
Join Date: Aug 2010
Posts: 38
I've been waiting 23 hrs so far, I have to cancel the hotel tomorrow if i'm not staying, any suggestions? I didn't get a confirmation/proof that I even submitted the claim (clear $10 difference in rate too)...this is my first time trying this, had my parents submit/book a claim separately.....any chance both will be approved?
hook13 is offline  
Old Jan 12, 16, 10:46 pm
  #36  
336
 
Join Date: Apr 2013
Posts: 1,013
I just waited 40 hours.

Anyone else getting the impression they fundamentally changed the interpretation of their rules?

Especially regarding:
Book. Complete a valid room booking with the lowest available price (room rate) on any IHG website for any IHG branded hotel using the “Best Available Rate Search.”
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Old Jan 13, 16, 2:39 am
  #37  
 
Join Date: Nov 2011
Posts: 6,030
Originally Posted by 336 View Post
I just waited 40 hours.

Anyone else getting the impression they fundamentally changed the interpretation of their rules?

Especially regarding:
Book. Complete a valid room booking with the lowest available price (room rate) on any IHG website for any IHG branded hotel using the “Best Available Rate Search.”
How so?
yerffej201 is offline  
Old Jan 13, 16, 6:42 am
  #38  
 
Join Date: Aug 2010
Posts: 38
Originally Posted by hook13 View Post
I've been waiting 23 hrs so far, I have to cancel the hotel tomorrow if i'm not staying, any suggestions? ?
approved w/ 30 hr response time- room type was best available rate, but not cheapest room type (booked king exec)

assuming this does not count towards accelerate promo now?
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Old Jan 13, 16, 6:08 pm
  #39  
 
Join Date: Aug 2002
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To add another point of reference: I've been averaging about 36hrs for a response time on BRGs recently. On a positive note, I'm 2 for 2 on accepted claims this week.

-FlyerBeek
FlyerBeek is offline  
Old Jan 14, 16, 9:54 am
  #40  
 
Join Date: Nov 2010
Programs: Enough
Posts: 935
In my many BRGs with IHG, I received the most ridiculous denial. I booked a refundable room. Denied because the non-refundable is cheaper. Blah. Rebooking and re-claiming.
durberville is offline  
Old Jan 15, 16, 2:16 pm
  #41  
 
Join Date: Apr 2015
Posts: 8
Originally Posted by durberville View Post
In my many BRGs with IHG, I received the most ridiculous denial. I booked a refundable room. Denied because the non-refundable is cheaper. Blah. Rebooking and re-claiming.


You gotta love IHG.com....Found a BRG for NYC Times Square for the fall, submitted claim, checked ever hour on the competing site if the lower price was still listed, then I noticed after 10 hours that the rate was the same as IHG, about 30 minutes later, I get a reply saying that both the booking and competing sites are offering the same rate.

They like to play games in order to deny people. I blasted to managers over the phone for that.
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Old Jan 16, 16, 3:14 am
  #42  
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Originally Posted by raftamaf View Post
I just received a IHG BPG claim. I booked the room and added 2/4 of my family members actually going to the hotel as guests at the time of booking (I wont be going). I figured one of the two members who will be going can check in, and then they'll get the bpg.

I was told that the primary guest must check in for the BPG. Do they actually care? When i called IHG reservations he said it doesn't make a difference, and a chat representative told me that too..But the IHG BPG department told me it matters. Anyone have any experience on this?


Their rules. You asked, they told you.

Play the game by those rules and you are OK. Cheat, and it could turn out badly: or it could go well. Your choice.
IAN-UK is offline  
Old Jan 16, 16, 9:06 am
  #43  
 
Join Date: Mar 2015
Posts: 114
Originally Posted by FlyerBeek View Post
To add another point of reference: I've been averaging about 36hrs for a response time on BRGs recently. On a positive note, I'm 2 for 2 on accepted claims this week.

-FlyerBeek
Never had a successful claim with IHG on a BRG. Teach me?

But seriously can you please PM to let me know the tricks of the trade? I can only get successful claims with other brands.
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Old Jan 19, 16, 11:20 am
  #44  
 
Join Date: Nov 2015
Posts: 8
I've gotten this denial three times in a row now: "Please be advised that a lower room rate was found offered on the IHG website for the same room type booked based on the details found for the reservation on your claim. The Terms and Conditions require that the claim be for “a valid room booking with the lowest available price (room rate)” on the IHG website."

Basically they are saying that because nonrefundable rate is cheaper than flexible rate, it's invalid claim. Is this a new policy change? You used to be able to compare flex rate on IHG against flex on OTA, but now they seem to not even accept that if a nonrefundable rate is cheaper - something that almost always exists.

Is it even possible to do a flex rate claim anymore?
andy1585 is offline  
Old Jan 19, 16, 2:19 pm
  #45  
 
Join Date: Nov 2015
Posts: 8
Looks like this may be a policy change, or at least change in how it's applied...

http://dcta.boardingarea.com/2016/01...policy-change/
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