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New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

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Old Apr 17, 17, 12:50 am   -   Wikipost
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Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions


Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
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Old Jan 5, 16, 3:38 pm
  #16  
 
Join Date: Jan 2011
Posts: 281
Originally Posted by nittany987 View Post
Alright - here's a question. I know the currency has to be billed the same, but does it have to display the same? I found a rate from an agency for a hotel that will only show in USD/EUR/other major currencies, but it shows on booking page that payment will be made using (local currency). IHG website shows in (local currency). Does this work for IHG claims?
Sadly, can answer this in the negative after a failed BRG claim.

Verbiage from T&C states that:
"6. b. Matching Prices - Currency Requirements. The currency of the hotel controls the comparison with the room price and the total room cost on the non-IHG website, and the room price and the total room cost on the non-IHG website must be available, viewable, quoted, booked, and paid for in the currency of the hotel."

So it's not enough that the competing site books at the local currency, it must also display in the same currency.

This BRG is pretty tricked out. I thought the point was that you were supposed to trust IHG to provide the lowest rates overall. Don't really see why this logically should be an invalidating factor, but oh well. It's their call.
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Old Jan 5, 16, 6:59 pm
  #17  
 
Join Date: Aug 2002
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Originally Posted by mitpat474 View Post
Sorry you are wrong, of course you can do best flex with breakfast - i just did one at last week!

have done advanced with breakfast in the past too
Originally Posted by Pseudo Nim View Post
Yeah, IHG BRG is a crapshoot.

I'd definitely try. Often, "like for like" trumps "best rate".
Definitely worth a try, provided you're not risking any money in the process (flex with breakfast). But, in my experience I've given up on the breakfast rates after being declined multiple times for the exact reason I mentioned above. As always, YMMV but BRGs are definitely a crapshoot.

Overall, though, it's hard for me to complain with over 20 confirmed BRGs in 2015 - mostly at relatively high-value ($250+/night USD) IHG properties.

-FlyerBeek
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Old Jan 5, 16, 11:33 pm
  #18  
 
Join Date: Jan 2015
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Originally Posted by FlyerBeek View Post
In my experience, this will not work and will lead to a rejection of the BRG request. Per IHG's BRG T&Cs, the lower rate must be "compared with the IHG hotel's lowest available rate on IHG websites." By adding a breakfast option on the IHG webpage, you're no longer comparing with the lowest available IHG rate. YMMV, but I've personally tried and have not had success with this scenario.

-FlyerBeek
Hi FlyerBeek, so I have a dilemma, found a breakfast non-cancellable rate on 3rd party site, which beats the lowest available IHG rate (also non-cancellable but no breakfast).

So what you are saying is, if I add a breakfast package to the IHG rate, then compare it, I will lose. If I don't add the breakfast package, I will also likely lose because the IHG rate has no breakfast while the 3rd party site has breakfast?

Am I missing anything here? SPG's BRG is so easy while the IHG version seems like harder than learning arabic
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Old Jan 6, 16, 4:28 am
  #19  
 
Join Date: Aug 2002
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Originally Posted by nli007 View Post
Hi FlyerBeek, so I have a dilemma, found a breakfast non-cancellable rate on 3rd party site, which beats the lowest available IHG rate (also non-cancellable but no breakfast).

So what you are saying is, if I add a breakfast package to the IHG rate, then compare it, I will lose. If I don't add the breakfast package, I will also likely lose because the IHG rate has no breakfast while the 3rd party site has breakfast?

Am I missing anything here? SPG's BRG is so easy while the IHG version seems like harder than learning arabic
I know others here feel differently, but personally I would not be comfortable booking a non-cancellable IHG rate with breakfast package added for a BRG comparison with a lower 3rd party breakfast-inclusive rate. As always, your mileage may vary.

While I also find IHG's BRG program among the more difficult ones across the major chains, it is also the most lucrative. Once you've made enough successful BRG claims, you tend to get a feel for what works well for you personally, which helps to provide a higher overall success rate.

-FlyerBeek
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Old Jan 6, 16, 4:58 am
  #20  
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Originally Posted by nli007 View Post
Hi FlyerBeek, so I have a dilemma, found a breakfast non-cancellable rate on 3rd party site, which beats the lowest available IHG rate (also non-cancellable but no breakfast).

So what you are saying is, if I add a breakfast package to the IHG rate, then compare it, I will lose. If I don't add the breakfast package, I will also likely lose because the IHG rate has no breakfast while the 3rd party site has breakfast?

Am I missing anything here? SPG's BRG is so easy while the IHG version seems like harder than learning arabic
Never book an IHG non-cancelable rate if your goal is a BRG. You are guaranteed to lose. Only book one if you're planning to stay and just feel like giving it a try.

SPG is definitely far easier, but with odd exceptions, you're only saving a few dozen percent - not getting a completely free room - so they have no need to be as picky about it.
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Old Jan 6, 16, 12:06 pm
  #21  
 
Join Date: Dec 2012
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Trying this out for the first time but I'm having some trouble finding the exact same conditions. It is for a US hotel and all the cancellable rates I am seeing (have tried the usual suspects plus some very obscure sites) have a 6pm cancellation but 2 days prior rather than the 1 that IHG offers. Would anyone be so kind as to PM me a good site for cheap US comparisons? Or tell me what I am doing wrong?

Also, do I have to choose standard room (i.e. the cheapest room on the IHG site) or can I choose any bed config as long as it matches the one on the res I make at IHG (i.e. king)?
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Old Jan 6, 16, 12:48 pm
  #22  
 
Join Date: Jan 2015
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Originally Posted by Pseudo Nim View Post
Never book an IHG non-cancelable rate if your goal is a BRG. You are guaranteed to lose. Only book one if you're planning to stay and just feel like giving it a try.

SPG is definitely far easier, but with odd exceptions, you're only saving a few dozen percent - not getting a completely free room - so they have no need to be as picky about it.
haha great advice, I wanted to BRG Intercon Rome but that's over 300 euros a night if I "lose" which I'm not prepared to pay cash price for.

I find the cancellable rates are almost impossible to BRG because no other 3rd party OTA offers that 4pm day of stay cancellation policy and IHG seems to be quite strict on same cancellation terms. Sigh...
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Old Jan 6, 16, 3:56 pm
  #23  
 
Join Date: Apr 2011
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Originally Posted by Finkface View Post
Also, do I have to choose standard room (i.e. the cheapest room on the IHG site) or can I choose any bed config as long as it matches the one on the res I make at IHG (i.e. king)?
You can BRG any room as long as the one on the other website matches it.
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Old Jan 7, 16, 9:37 am
  #24  
 
Join Date: Jan 2014
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"At all IHG hotels globally, pre-paid rates on non-IHG sites will be compared with the IHG hotel's lowest available rate on IHG websites. "

Does it mean if i find a lower pre-paid rate on a non-IHG site, it will be compared with the IHG hotel lowest available rate regardless of the room and the terms and conditions? e.g rival site has room with breakfast (pre-paid) which has a lower rate than lowest rate on ihg site (best available rate, no breakfast)
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Old Jan 7, 16, 10:01 am
  #25  
 
Join Date: Aug 2014
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Originally Posted by musicbox85 View Post
"At all IHG hotels globally, pre-paid rates on non-IHG sites will be compared with the IHG hotel's lowest available rate on IHG websites. "

Does it mean if i find a lower pre-paid rate on a non-IHG site, it will be compared with the IHG hotel lowest available rate regardless of the room and the terms and conditions? e.g rival site has room with breakfast (pre-paid) which has a lower rate than lowest rate on ihg site (best available rate, no breakfast)
Room type and breakfast (inclusions) must always be matching.
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Old Jan 9, 16, 10:26 am
  #26  
 
Join Date: Jan 2016
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I just received a IHG BPG claim. I booked the room and added 2/4 of my family members actually going to the hotel as guests at the time of booking (I wont be going). I figured one of the two members who will be going can check in, and then they'll get the bpg.

I was told that the primary guest must check in for the BPG. Do they actually care? When i called IHG reservations he said it doesn't make a difference, and a chat representative told me that too..But the IHG BPG department told me it matters. Anyone have any experience on this?
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Old Jan 9, 16, 10:34 am
  #27  
 
Join Date: Nov 2004
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My niece stayed on a BRG made using my name and IHG account in Denver this past July.

I'd say you're okay. Just call the property directly to say Mr. XYZ will be checking into my room. In my experience, hotel staff are not intimately familiar with the BRG details.

Now, in all fairness, the property she stayed at is a Holiday Inn that knows me well. I've stayed there a few dozen times.
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Old Jan 9, 16, 5:12 pm
  #28  
 
Join Date: Sep 2012
Location: DUS
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I have been asked to provide an ID on a BPG stay quite a few times. It depends on the hotel.
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Old Jan 10, 16, 3:11 am
  #29  
 
Join Date: Jul 2012
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Depends on the hotel. I wouldn't take a chance on getting banned for BPG. Once they find out, you're screwed.
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Old Jan 10, 16, 6:07 am
  #30  
 
Join Date: Aug 2014
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Originally Posted by raftamaf View Post
I just received a IHG BPG claim. I booked the room and added 2/4 of my family members actually going to the hotel as guests at the time of booking (I wont be going). I figured one of the two members who will be going can check in, and then they'll get the bpg.

I was told that the primary guest must check in for the BPG. Do they actually care? When i called IHG reservations he said it doesn't make a difference, and a chat representative told me that too..But the IHG BPG department told me it matters. Anyone have any experience on this?
Why would you book a hotel in your own name if you're not planning on staying there yourself anyway and why play with the rules when IHG is already so strict applying them...?? Sorry I don't get this.
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