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New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

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Old Apr 17, 17, 12:50 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: FLYGVA
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Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions


Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
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Old Feb 9, 16, 12:43 am
  #136  
 
Join Date: Mar 2014
Posts: 156
Originally Posted by alanslegal View Post
I am not prepared to take that risk over a similar amount of money for a prepaid non-cancellable rate.
you know there are ways around that risk?
emkay is offline  
Old Feb 9, 16, 1:17 am
  #137  
 
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott P, IHG P
Posts: 7,849
Originally Posted by ChocolateFactory View Post
I think I have found a candidate for a best rate claim, but before I book, I would like to know if there are any pitfalls.
Maybe one of you guys can help?

I first made a refundable booking and sent in a best rate claim for a refundable rate at another website (the cancellation policy was slightly differed, but I thought it was worth a shot).
The claim was denied because I could have booked a non-refundable rate.

So now I cancelled the refundable rate, but I'm hesitating to book a non-refundable rate, as long as I don't know that it's likely they will accept the claim.

Here are the details:

Rate type: Non-refundable ("Advance Saver Rate")
Room type: (same)
Breakfast included: No
No. of adults: 2
No. of nights: 1
Immediate confirmation: Yes
IHG rate: 320 GBP (hotel currency)
3rd party rate: 315.25 GBP

Do you see anything they could use as an excuse for denying my claim?
If not, I would book it.
Thanks.
Have yo tried logging into IHG rewards? If there is a rewards rate that is cheaper than GBP 320, they will definitely turn you down too.

IHG is playing unfair about this - it's crazy that they compare members only rate to publicly available rate. At the same time they don't accept any rate that requires you sign up for a free membership.
nacho is offline  
Old Feb 9, 16, 6:43 am
  #138  
 
Join Date: Nov 2015
Location: FL, USA
Programs: AA Gold, Hilton Diamond, IHG Plat, Choice Plat, Hyatt Discoverist
Posts: 1,458
Originally Posted by nacho View Post
Have yo tried logging into IHG rewards? If there is a rewards rate that is cheaper than GBP 320, they will definitely turn you down too.

IHG is playing unfair about this - it's crazy that they compare members only rate to publicly available rate. At the same time they don't accept any rate that requires you sign up for a free membership.

I have to say, and not because I got turned down for something similar as it was my first go at it and really i expected it, im new at this, but its crazy that they get to choose what to compare it to and i dont. for example in my case a refundable with a refunadble but they cited a non refundable rate was cheaper. Well I dont book non refundable lol


and in this case itd be a member rate vs public rate.
miadukes is offline  
Old Feb 9, 16, 8:29 am
  #139  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,851
Usually I would like to book a cheaper hotel, but all hotels seem to be really expensive in London.
I don't really see any value in staying at a HIX for 90 GBP...

But what are they going to say to deny my claim?
This looks like a pretty clear case, provided the cheap rate is still available on the 3rd party website?
ChocolateFactory is offline  
Old Feb 9, 16, 10:19 am
  #140  
 
Join Date: Sep 2012
Posts: 577
Originally Posted by emkay View Post
you know there are ways around that risk?
Can you expand on this? How?
tys90 is offline  
Old Feb 9, 16, 12:26 pm
  #141  
htb
 
Join Date: Aug 2005
Programs: LH M&M (was: SEN), UA*G(1K), PC Spire Amb, Marriott Gold (by virtue of UA*G), Accor Gold
Posts: 4,605
Originally Posted by luftair View Post
cancellation deadline
Different taxes imagined by the BRG team. Different currency imagined by the BRG team. Some kind of included or excluded benefit imagined by the BRG team. BRG team can't find the cheaper rate. BRG team never receives your claim and then claims you have claimed too late. BRG team has the cheaper rate corrected and then immediately rejects your claim. The IHG rate goes down after you book and the BRG team will reject your claim because there's a cheaper rate available. There may be a cheaper rate available on a Japanese-only version that belongs to IHG and the BRG team will deny your claim because you didn't book the cheapest rate available on any IHG website.

I'm sure others (and the BRG team) can come up with more ways to deny your claim.

HTB.
htb is offline  
Old Feb 9, 16, 1:04 pm
  #142  
 
Join Date: Mar 2014
Posts: 156
Originally Posted by tys90 View Post
Can you expand on this? How?
vcc
emkay is offline  
Old Feb 9, 16, 3:36 pm
  #143  
 
Join Date: Jul 2008
Posts: 879
IHG rate: $166 (non-refundable, standard room)
Priceline rate: $104 (same terms/room type)

Denied because they can't replicate. Apparently it's a rate visible on Priceline only when you log in. The way I read article 7 of their T&Cs, it's still a public rate. Stay tuned for more...
highlanderfil is offline  
Old Feb 9, 16, 3:45 pm
  #144  
 
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,439
So based on recent posts is it correct to assume that it is not possible to claim for a breakfast inclusive rate unless either

a) there is no room only rate available

or

b) the breakfast inclusive rate is lower than the room only rate?

Or have they taken things to extremes to suggest that one must book the 'lowest available rate', literally, meaning it would not be possible to claim against anything other than whatever the cheapest room type is on any given day?

I wonder how they'll be interpretted next month!?
Boddingtons is offline  
Old Feb 9, 16, 4:30 pm
  #145  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,851
I should have listened to you.
I couldn't resist the urge to gamble and made a non-refundable booking, and now the rate on the third-party website happens to be higher, after it had stayed the same for several days.
Really smells like they have had it fixed...
ChocolateFactory is offline  
Old Feb 9, 16, 5:50 pm
  #146  
 
Join Date: Nov 2011
Posts: 6,046
Originally Posted by Boddingtons View Post
So based on recent posts is it correct to assume that it is not possible to claim for a breakfast inclusive rate unless either

a) there is no room only rate available

or

b) the breakfast inclusive rate is lower than the room only rate?

Or have they taken things to extremes to suggest that one must book the 'lowest available rate', literally, meaning it would not be possible to claim against anything other than whatever the cheapest room type is on any given day?

I wonder how they'll be interpretted next month!?
Your interpretation has been my interpretation also.
yerffej201 is offline  
Old Feb 10, 16, 2:03 am
  #147  
 
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott P, IHG P
Posts: 7,849
Originally Posted by ChocolateFactory View Post
I should have listened to you.
I couldn't resist the urge to gamble and made a non-refundable booking, and now the rate on the third-party website happens to be higher, after it had stayed the same for several days.
Really smells like they have had it fixed...
That's the reason why I never do non-refundable booking as IHG tends to sell their rooms at a much higher price than e.g. hotwire (I know it's not a fair comparison but if you are travelling on your own dime then it becomes relevant).

I found out about this when I was looking for reviews at TA, e.g. CP Suites Houston Sugarland are selling at $159 at IHG and people get them for as low as $59 at Hotwire. Hotwire is easy to guess and you find plenty of hints online.

I booked their extortion rates because of the bonus points/promo, otherwise I might as well book it somewhere else.

Hopefully you can stack your stay with the promo to get some extra points.
nacho is offline  
Old Feb 10, 16, 4:54 am
  #148  
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,051
Originally Posted by ChocolateFactory View Post
I should have listened to you.
I couldn't resist the urge to gamble and made a non-refundable booking, and now the rate on the third-party website happens to be higher, after it had stayed the same for several days.
Really smells like they have had it fixed...
But like you said all similar standard hotels that location+date pairing are similar rates so you did not overpay as you would have booked circa 300/night rate at any hotel you booked this date

Also your OTA rate was only 5 less so was well worth investing the 5 on ihg.com direct to have chance on a free night.

Denial is much more annoying when sometimes you find OTA at say 2/3 of ihg online rate, in which case if you win one from three bpg's and pay full ihg rate twice then alas you save no money over buying OTA room 3x

Once OTA discount us 30-50% these days better not to risk bpg denial and simply go ahead and book your room on the OTA. Also applies now one can you non-transparent sites for even cheaper room rates if not needing to try a bpg claim

Also if under IHG 2016 interpretation of t+c's , if I can only book and bpg cheapest entry level room, I don't always want the room
scubaccr is offline  
Old Feb 10, 16, 1:57 pm
  #149  
 
Join Date: Jul 2008
Posts: 879
Originally Posted by ChocolateFactory View Post
Really smells like they have had it fixed...
Wouldn't put it past them (after all, the intent of BRG programs - per Marriott, anyways - is to help us find the cheaper rates so that they can fine the websites that post them). This program is a crock of .... and I really hope someone someday takes IHG to court over it.

I really hope IHG reads these forums. I am literally at a point where I am going to use up my points as soon as I can, cancel my IHG card and walk the hell away from their program. Spire member, by the way. I hate to see how they treat people without status.
highlanderfil is offline  
Old Feb 10, 16, 2:20 pm
  #150  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,851
Starwood's best rate guarantee, on the other hand, seems really fair...
ChocolateFactory is offline  

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