IC Madrid Master Thread (Archive Thread)
Jun 8, 2010, 9:45 pm
#76
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,163
I think these are the two-room suites with a small narrow sitting room, and external views. There are other, larger suites with balconies over the inner-courtyard.
I have always found the guest relations team at Madrid very helpful - if you are not 100% happy with the room, just let them know.
I have always found the guest relations team at Madrid very helpful - if you are not 100% happy with the room, just let them know.
Jun 9, 2010, 10:14 am
#77
Join Date: Nov 2004
Location: VIEAMS
Programs: FB,BD,LH,EK,PC,HH,MR
Posts: 821
IC Madrid
--------------------------------------------------------------------------
IC Madrid
What is your Priority Club status?
Platinum RA
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Club room, got Junior Suite Castellana Road part first but asked for a next upgrade category Senior Suite at the back as we are 3 people and Junior suite is very small!!! got it free no extra surcharge
Actually they confirmed that non royal ambassadors get the same upgrade. If a club room is booked they always give a junior suite. So I mentioned there is really no such difference then. And then they just smiled :-)
If a royal ambassador book the cheapest room they are always guaranteed for e club room and non royal not - just 1 level upgrade.
How are the rooms?
- 50 sqm,
- Seperate living room
- Excellent bathroom, Elemis products
- large balcony
What was good and what was bad?
Good
- very friendly staff
- Nice club floor on the 1st floor
- Box of chocolate and 1 bottle water and some fruits + note from GM
- Hotel basically empty
- Basic Gym ammenities
- Perfect location ! easy access metro to/from the airport MAD. Shopping Calle Serrano walk by :-)
- selection of Pay TV - tho in the beginning it was not working
- wifi all over the hotel for all 2 laptop and iPhones
Bad
- No swimming pool on location
- tried the breakfast buffet downstairs but it was very busy and noisy so we went up back to the club floor
- club floor not a nice view
Value for $ or Priority Club Points? Would you return?
Yes, but city to visit I am not sure. Barcelona is definitely better, I wish an IC property will be there soon.
__________________
Lets talk it over........
--------------------------------------------------------------------------
IC Madrid
What is your Priority Club status?
Platinum RA
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Club room, got Junior Suite Castellana Road part first but asked for a next upgrade category Senior Suite at the back as we are 3 people and Junior suite is very small!!! got it free no extra surcharge
Actually they confirmed that non royal ambassadors get the same upgrade. If a club room is booked they always give a junior suite. So I mentioned there is really no such difference then. And then they just smiled :-)
If a royal ambassador book the cheapest room they are always guaranteed for e club room and non royal not - just 1 level upgrade.
How are the rooms?
- 50 sqm,
- Seperate living room
- Excellent bathroom, Elemis products
- large balcony
What was good and what was bad?
Good
- very friendly staff
- Nice club floor on the 1st floor
- Box of chocolate and 1 bottle water and some fruits + note from GM
- Hotel basically empty
- Basic Gym ammenities
- Perfect location ! easy access metro to/from the airport MAD. Shopping Calle Serrano walk by :-)
- selection of Pay TV - tho in the beginning it was not working
- wifi all over the hotel for all 2 laptop and iPhones
Bad
- No swimming pool on location
- tried the breakfast buffet downstairs but it was very busy and noisy so we went up back to the club floor
- club floor not a nice view
Value for $ or Priority Club Points? Would you return?
Yes, but city to visit I am not sure. Barcelona is definitely better, I wish an IC property will be there soon.
__________________
Lets talk it over........
Jun 19, 2010, 2:38 pm
#78
Join Date: Oct 2009
Location: UK
Programs: Intercontinental RA, PC Plat, AX EX Plat, Priority Pass Elite
Posts: 91
IC Madrid....
Checked into the IC Madrid. Booked standard room and as promised received Club Room on the 8th floor. Club lounge is still complimentary here for RA. The evening canapes have improved in the lounge which now include some hot items in the evening! Internet is also complimentary in the Club lounge and room. Minibar includes beer, red wine, spirits and plenty of soft drinks. This time got a bottle of olive oil for the welcome treatment which was a change from the usual chocolates here!
Full RA report to follow.
Checked into the IC Madrid. Booked standard room and as promised received Club Room on the 8th floor. Club lounge is still complimentary here for RA. The evening canapes have improved in the lounge which now include some hot items in the evening! Internet is also complimentary in the Club lounge and room. Minibar includes beer, red wine, spirits and plenty of soft drinks. This time got a bottle of olive oil for the welcome treatment which was a change from the usual chocolates here!
Full RA report to follow.
Jun 19, 2010, 3:41 pm
#79
Join Date: Nov 2007
Programs: LH Sen, Starwood Amb, Hilton Diamond
Posts: 340
IC Madrid....
Checked into the IC Madrid. Booked standard room and as promised received Club Room on the 8th floor. Club lounge is still complimentary here for RA. The evening canapes have improved in the lounge which now include some hot items in the evening! Internet is also complimentary in the Club lounge and room. Minibar includes beer, red wine, spirits and plenty of soft drinks. This time got a bottle of olive oil for the welcome treatment which was a change from the usual chocolates here!
Full RA report to follow.
Checked into the IC Madrid. Booked standard room and as promised received Club Room on the 8th floor. Club lounge is still complimentary here for RA. The evening canapes have improved in the lounge which now include some hot items in the evening! Internet is also complimentary in the Club lounge and room. Minibar includes beer, red wine, spirits and plenty of soft drinks. This time got a bottle of olive oil for the welcome treatment which was a change from the usual chocolates here!
Full RA report to follow.
Jul 8, 2010, 6:35 am
#80
Join Date: Feb 2009
Location: UK
Posts: 774
Righto folks. Will be dragging myself up to here this weekend and have (fortunately and quite unintentionally) booked the train into the nearby Chamartin station, so I should have no worries getting the metro a few stops to the hotel. (Gregario Maranon and a short walk)
As for getting to Barajas on Sunday though, it looks like the same short walk, one stop, a change then line 8 to the aeropuerto. Doesn't look overly taxing, anyone done it with a few suitcases (two of us, two cases and my laptop case) had any problems? Seems a little OTT to bother with a hotel car...
Also, have booked a Club room (Club double room) and since been upgraded to King Bed Club room which isn't exactly spellbinding. Are upgrades often done at checkin or on the day? Or was booking a club room a waste of euros given they seem to give them to RAs anyway?
As for getting to Barajas on Sunday though, it looks like the same short walk, one stop, a change then line 8 to the aeropuerto. Doesn't look overly taxing, anyone done it with a few suitcases (two of us, two cases and my laptop case) had any problems? Seems a little OTT to bother with a hotel car...
Also, have booked a Club room (Club double room) and since been upgraded to King Bed Club room which isn't exactly spellbinding. Are upgrades often done at checkin or on the day? Or was booking a club room a waste of euros given they seem to give them to RAs anyway?
Jul 8, 2010, 9:32 am
#81
Join Date: Jan 2008
Posts: 3,560
I believe as RA if you book Club they give you Jr Suite. Otherwise, the standard upgrade as RA is Club usually.
Jul 12, 2010, 6:34 am
#82
Join Date: Feb 2009
Location: UK
Posts: 774
And indeed it was so. I'll post a report shortly but can confirm that this appears still to be the policy here
Jul 15, 2010, 11:10 am
#83
Join Date: Jun 2006
Programs: IB Platinum, LH FF, JK Gold, FB Plat, PC Plat/IC Amb, Hertz #1 PC
Posts: 207
Just checked in at IC Madrid, my room wasn't ready so I asked for club access an it was cleared without trouble, front dest agent welcomed me as frequent guest so I did't complain at all for the room, even I took an standard deluxe roome with nice terrace in the 8th floor instead of the executive I requested, a club room was offered after surfing for availability but I preferred the standard deluxe with terrace, not much difference for the room just separaet shower and marble floor entrance as I notice during other stays.
Aug 7, 2010, 4:20 pm
#84
Join Date: Jan 2003
Location: Delta PM/MM, Marriott TE, IHG Platinum
Posts: 476
Considering this for a trip later this year or next
Any new experiences at this property? Specifically - upgrades, amenities, and just plain service?
I am a Plat-AMB. Judging from the OP's post...should I be concerned?
thx in advance...
I am a Plat-AMB. Judging from the OP's post...should I be concerned?
thx in advance...
Last edited by K7Beach; Aug 7, 2010 at 4:23 pm Reason: removed BOGO Advance purchase rate question as no longer an option
Aug 8, 2010, 6:44 am
#85
Join Date: Nov 2006
Location: I hate my location and hope to flee from it soon.
Programs: Hyatt PL, PC Spire/RA, HH GOLD, SPG Green, Marriott Silver, Skywards B, CSA Gold, Lufthansa Paper,UA
Posts: 1,211
1 level upgrade to A, 2 levels to RA (it was in my case 2 latest stays with friends)
Club is ok, breakfast is limited (IMHO - not up to IC Berlin for example..) Rooms great (club floor) except of tv. ummm.. you can PM me for details u want to know.
Club is ok, breakfast is limited (IMHO - not up to IC Berlin for example..) Rooms great (club floor) except of tv. ummm.. you can PM me for details u want to know.
Aug 27, 2010, 2:38 pm
#86
Join Date: Sep 2009
Location: In between BRU, BSL , AOI and the rest of the world
Programs: BAEC Gold, LX Sen, HH Diamond, SPG Plat, MR Silver
Posts: 187
One night in early August on the best available rate via the Intercontinental web site. As Pt Amb received 1 level room upgrade to a a larger (?) room on the 4th floor (no lounge access), a fruit plate and a bottle of water. Internet was paying and well above 20 euro. Hotel is well located but staff does not really make you feel welcome. Not staying often at ICs in Europe but find huge gap in tratment, at equivalent level, with HH and SPG properties.
Aug 28, 2010, 1:28 pm
#87
Join Date: Oct 2009
Location: UK
Programs: Intercontinental RA, PC Plat, AX EX Plat, Priority Pass Elite
Posts: 91
Checked into the IC Madrid earlier. Booked a standard room and once again with my RA status have been upgraded to an IC Club room with a balcony. Welcome treatment was the lovely bottle of organic spanish olive oil again. Have Club access and complimentary WIFI. ^
Sep 30, 2010, 3:22 pm
#88
Join Date: Nov 2009
Location: Bangkok
Programs: Bonvoy Amb, Hilton Diamond
Posts: 553
Checking in tomorrow, will follow up with a report after.
Booked club double, hoping to snag a Jnr Suite for the upgrade.
Booked club double, hoping to snag a Jnr Suite for the upgrade.
Oct 15, 2010, 12:26 pm
#89
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
We stayed at the IC Madrid last weekend.
As RA, we were upgraded from Club room to a Club Junior Suite - which is a narrow living room and ok sized bedroom. No special upgrade arrangements for RAs.
No welcome letter or Ambassador amenities. The amenities came after a couple of requests. Organic olive oil was the gift.
Club lounge was not cleaned or topped up during the day, as I found last year and before.
Evening snacks, although slightly improved, are probabaly the worst in the 20+ IC Club lounges I have visited. The upside is wine and beer that is available all day - even cava at breakfast, although the bottle was not open and I guess most guests will be too embarrassed to open it
Breakfast pretty good, as usual.
Club lounge computer was broken for most of our stay, but wireless internet was fine in the room, although a little slow.
Other requests were slow to be met, although nothing major.
TV in bedroom was very dated and the tube was going, so there were purple patches. The inhouse movie service was intermittent and we had problems.
Room service was quick and the food ok - not exceptional.
Edited to add: One month on from our stay, and no response from the hotel to the comment card that I completed and handed in when we checked out at the Front Desk. It did raise some of the points mentioned here, but the lack of response, although far from a surprise, does reflect badly.
As RA, we were upgraded from Club room to a Club Junior Suite - which is a narrow living room and ok sized bedroom. No special upgrade arrangements for RAs.
No welcome letter or Ambassador amenities. The amenities came after a couple of requests. Organic olive oil was the gift.
Club lounge was not cleaned or topped up during the day, as I found last year and before.
Evening snacks, although slightly improved, are probabaly the worst in the 20+ IC Club lounges I have visited. The upside is wine and beer that is available all day - even cava at breakfast, although the bottle was not open and I guess most guests will be too embarrassed to open it
Breakfast pretty good, as usual.
Club lounge computer was broken for most of our stay, but wireless internet was fine in the room, although a little slow.
Other requests were slow to be met, although nothing major.
TV in bedroom was very dated and the tube was going, so there were purple patches. The inhouse movie service was intermittent and we had problems.
Room service was quick and the food ok - not exceptional.
Edited to add: One month on from our stay, and no response from the hotel to the comment card that I completed and handed in when we checked out at the Front Desk. It did raise some of the points mentioned here, but the lack of response, although far from a surprise, does reflect badly.
Last edited by TravellerFrequently; Nov 14, 2010 at 10:57 pm Reason: Lack of response to comment card.
Oct 15, 2010, 1:27 pm
#90
Join Date: Nov 2009
Location: Bangkok
Programs: Bonvoy Amb, Hilton Diamond
Posts: 553
We stayed at the IC Madrid last weekend.
As RA, we were upgraded from Club room to a Club Junior Suite - which is a narrow living room and ok sized bedroom. No special upgrade arrangements for RAs.
No welcome letter or Ambassador amenities. The amenities came after a couple of requests. Organic olive oil was the gift.
Club lounge was not cleaned or topped up during the day, as I found last year and before.
Evening snacks, although slightly improved, are probabaly the worst in the 20+ IC Club lounges I have visited. The upside is wine and beer that is available all day - even cava at breakfast, although the bottle was not open and I guess most guests will be too embarrassed to open it
Breakfast pretty good, as usual.
Club lounge computer was broken for most of our stay, but wireless internet was fine in the room, although a little slow.
Other requests were slow to be met, although nothing major.
TV in bedroom was very dated and the tube was going, so there were purple patches. The inhouse movie service was intermittent and we had problems.
Room service was quick and the food ok - not exceptional.
As RA, we were upgraded from Club room to a Club Junior Suite - which is a narrow living room and ok sized bedroom. No special upgrade arrangements for RAs.
No welcome letter or Ambassador amenities. The amenities came after a couple of requests. Organic olive oil was the gift.
Club lounge was not cleaned or topped up during the day, as I found last year and before.
Evening snacks, although slightly improved, are probabaly the worst in the 20+ IC Club lounges I have visited. The upside is wine and beer that is available all day - even cava at breakfast, although the bottle was not open and I guess most guests will be too embarrassed to open it
Breakfast pretty good, as usual.
Club lounge computer was broken for most of our stay, but wireless internet was fine in the room, although a little slow.
Other requests were slow to be met, although nothing major.
TV in bedroom was very dated and the tube was going, so there were purple patches. The inhouse movie service was intermittent and we had problems.
Room service was quick and the food ok - not exceptional.
Didn't eat in the hotel, but did check the bar out - which is great! You can even smoke inside of it, and a double is like 1/4 of the bottle haha!
Concierge didn't really have any good suggestions for night life, but we ended up at Joy which was wild. Heard Kapital is good too. These were suggestions from other tourists, not the hotel.
The concierge suggested the restaurant Los Galayos for Spanish food - which was a TERRIBLE restaurant, and felt like the hotel were getting some sort of referral commission. Would not suggest it at all!
Overall it was OK at best, don't think I would come and especially not for that price. I think there are better alternatives in Madrid.
Depending on how the IC Times Square stay goes, I'm tempted to stop staying with the IC chain.
