Vanishing Stays
Apr 12, 2017, 8:00 am
#1
Original Poster
Join Date: Jul 2016
Programs: IHG
Posts: 121
Vanishing Stays
Has anyone else seen an issue where a stay shows as pending then completely vanished from the account a couple of days later rather than actually posting?
It no longer appears in "My Hotel Reviews" or the "Past Stays" section of the IHG Phone application and it's impossible to submit a missing stay form as it says the confirmation number is invalid.
It no longer appears in "My Hotel Reviews" or the "Past Stays" section of the IHG Phone application and it's impossible to submit a missing stay form as it says the confirmation number is invalid.
Apr 12, 2017, 10:48 am
#2
Join Date: Jun 2008
Location: Newcastle, UK
Programs: IHG Rewards Club Spire Elite, Hilton HHonors Diamond
Posts: 221
I've never experienced that particular issue but I'm sure that if you email [email protected] along with your account number and a copy of the hotel invoice then they'll sort it out and get the stay posted for you.
Apr 13, 2017, 3:30 pm
#3
Suspended
Join Date: Jul 2007
Posts: 4,477
I had that happen when one hotel was slow to post my stay. But wait for 5 working days the stay will be posted and the stay will be shown again. It is a time gap thing. Nowadays it takes 2-3 workings days for hotel to post but some hotel is slow. And for whatever reason is some hotel disappear from the app or account activity until the stay is posted one week after you check-out. Just hang on to your receipt and original confirmation email.
Apr 13, 2017, 5:34 pm
#5
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Apr 14, 2017, 5:36 am
#7
Join Date: Jun 2008
Location: Newcastle, UK
Programs: IHG Rewards Club Spire Elite, Hilton HHonors Diamond
Posts: 221
Apr 28, 2017, 4:58 pm
#8
Join Date: Jun 2001
Location: CA & Europe
Programs: AA Life-Plat 5MM, HH Diamond, IHG Plat, UA, BA
Posts: 738
I had this year a case in Italy. They put our passport info on their computer, so both our names were there. A week+ after check-out when the stay did not post I looked at the receipt and noticed they did it on my wife's name without the IHG number.
I wrote to the hotel, and the front desk manager did not even apologize, he only copied me on an email he sent to IHG with Wrong daily rate.
I had to scan the paper receipt and send it to IHG.
Lessons: Check the receipt when you get it. Keep the paper receipt until the stay and points are posted !!
I wrote to the hotel, and the front desk manager did not even apologize, he only copied me on an email he sent to IHG with Wrong daily rate.
I had to scan the paper receipt and send it to IHG.
Lessons: Check the receipt when you get it. Keep the paper receipt until the stay and points are posted !!