Please post your Rewards Club Experiences 2017
Mar 17, 2017, 4:05 pm
#46
Join Date: May 2016
Programs: BAEC - Gold, IHG - Spire Ambassador
Posts: 575
HIX Milan Malpensa
HIX Milan Malpensa
What is your Priority Club status? Spire Elite
Were you (or for multi-stayers are you generally) happy with the hotel/stay? Yes
Which room did you book and which upgrade did you receive? Booked queen bed non smoking and received the same.
How are the rooms? Clean and modern. Bathroom with shower, bidet and loo. Great choice of teabags - English breakfast, Earl Grey, mint and green.
How is the exec. lounge? NA
What was good and what was bad? Breakfast was good, with loads of choice. Eggs, sausage and beans, cold cuts, bread and pastries, fruit, cereal and yoghurts. Airport shuttle was very quick. Welcome points posted the morning after check in.
Nothing bad.
Value for $ or Priority Club Points? Would you return? My room cost £44 which I thought was great value.
What is your Priority Club status? Spire Elite
Were you (or for multi-stayers are you generally) happy with the hotel/stay? Yes
Which room did you book and which upgrade did you receive? Booked queen bed non smoking and received the same.
How are the rooms? Clean and modern. Bathroom with shower, bidet and loo. Great choice of teabags - English breakfast, Earl Grey, mint and green.
How is the exec. lounge? NA
What was good and what was bad? Breakfast was good, with loads of choice. Eggs, sausage and beans, cold cuts, bread and pastries, fruit, cereal and yoghurts. Airport shuttle was very quick. Welcome points posted the morning after check in.
Nothing bad.
Value for $ or Priority Club Points? Would you return? My room cost £44 which I thought was great value.
Mar 18, 2017, 10:06 pm
#47
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,265
Holiday Inn Express, Wesley Chapel, Florida, USA
Holiday Inn Express, Wesley Chapel, Florida, USA
What is your Priority Club status? Spire
Were you (or for multi-stayers are you generally) happy with the hotel/stay? Yes
Which room did you book and which upgrade did you receive? Booked King Leisure, got King Suite, which involves a small half wall and an added sofa bed area
How are the rooms? Very nice size, modern decor and all shiny and brand new. They fit in well with the new Formula Blue Hotel concept.
How is the exec. lounge? N/A
What was good and what was bad? Nice brand new property (open less than two weeks at time of our stay in a typical Florida mixed use development and kind of wedged between a Hampton Inn, an ice arena, and I-75. Soundproofing was good- no road noise and didn't really hear other guests. Staff seems to have paid attention during training and are trying hard to make it pleasant for guests. It's a little bit out of the way if you're aiming for places beyond Busch Gardens but otherwise a pretty workable location.
Value for $ or Priority Club Points? Would you return? Paid $117/night AAA rate, which I suspect was some sort of 'Hey, we just got our certificate of occupancy' promotion. It seemed like a very good price during spring break season and felt like the value was definitely there. Would gladly stay there again if indications are that the property is being well kept up and it makes sense for my travel plans.
What is your Priority Club status? Spire
Were you (or for multi-stayers are you generally) happy with the hotel/stay? Yes
Which room did you book and which upgrade did you receive? Booked King Leisure, got King Suite, which involves a small half wall and an added sofa bed area
How are the rooms? Very nice size, modern decor and all shiny and brand new. They fit in well with the new Formula Blue Hotel concept.
How is the exec. lounge? N/A
What was good and what was bad? Nice brand new property (open less than two weeks at time of our stay in a typical Florida mixed use development and kind of wedged between a Hampton Inn, an ice arena, and I-75. Soundproofing was good- no road noise and didn't really hear other guests. Staff seems to have paid attention during training and are trying hard to make it pleasant for guests. It's a little bit out of the way if you're aiming for places beyond Busch Gardens but otherwise a pretty workable location.
Value for $ or Priority Club Points? Would you return? Paid $117/night AAA rate, which I suspect was some sort of 'Hey, we just got our certificate of occupancy' promotion. It seemed like a very good price during spring break season and felt like the value was definitely there. Would gladly stay there again if indications are that the property is being well kept up and it makes sense for my travel plans.
Mar 19, 2017, 7:02 am
#48
Join Date: May 2016
Programs: BAEC - Gold, IHG - Spire Ambassador
Posts: 575
CP Aberdeen Airport
CP Aberdeen Airport
What is your Priority Club status? Spire
Were you (or for multi-stayers are you generally) happy with the hotel/stay? Yes
Which room did you book and which upgrade did you receive? Booked cheapest queen bed, upgraded to queen Clubroom
How are the rooms? New, includes Nespresso machine, bathrobe and slippers. Separate bath and rainforest shower. Mineral water and shortbread biscuits in the room. We couldn't get the safe to lock.
How is the exec. lounge? No hostess! When we checked in, we were told we were the only two guests that evening with club lounge access and there was no hostess available for the lounge. Instead we were given four free drinks vouchers for the bar and told to return for more if we needed them. When we went down to the bar, we were also served a platter of complimentary canapés. In the morning, we were invited to help ourselves from the £15.95 per head breakfast buffet as there was no breakfast available in the lounge. We did go into the lounge outside of meal times and there was a selection of juice and fizzy pop plus industrial type Nespresso machine. All day snacks included chocolate bars, cereal bars, crisps and shortbread.
What was good and what was bad? Breakfast in the restaurant was better for us as there was more choice. We used all four drinks vouchers on a fizzy pop and three glasses of red but this was enough for us so we didn't need to ask for more. There are two printers available - one in the lounge and one in the business centre and both print in colour. Staff were friendly and helpful. There was nothing bad.
Value for $ or Priority Club Points? Would you return? We paid £40 and would be back in a heartbeat.
What is your Priority Club status? Spire
Were you (or for multi-stayers are you generally) happy with the hotel/stay? Yes
Which room did you book and which upgrade did you receive? Booked cheapest queen bed, upgraded to queen Clubroom
How are the rooms? New, includes Nespresso machine, bathrobe and slippers. Separate bath and rainforest shower. Mineral water and shortbread biscuits in the room. We couldn't get the safe to lock.
How is the exec. lounge? No hostess! When we checked in, we were told we were the only two guests that evening with club lounge access and there was no hostess available for the lounge. Instead we were given four free drinks vouchers for the bar and told to return for more if we needed them. When we went down to the bar, we were also served a platter of complimentary canapés. In the morning, we were invited to help ourselves from the £15.95 per head breakfast buffet as there was no breakfast available in the lounge. We did go into the lounge outside of meal times and there was a selection of juice and fizzy pop plus industrial type Nespresso machine. All day snacks included chocolate bars, cereal bars, crisps and shortbread.
What was good and what was bad? Breakfast in the restaurant was better for us as there was more choice. We used all four drinks vouchers on a fizzy pop and three glasses of red but this was enough for us so we didn't need to ask for more. There are two printers available - one in the lounge and one in the business centre and both print in colour. Staff were friendly and helpful. There was nothing bad.
Value for $ or Priority Club Points? Would you return? We paid £40 and would be back in a heartbeat.
Mar 19, 2017, 9:12 am
#49
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
Value for $ or Priority Club Points? Would you return? We paid £40 and would be back in a heartbeat.
Mar 20, 2017, 10:16 pm
#50
Join Date: Jun 2016
Location: Hong Kong
Programs: Lowly CX & IHG
Posts: 382
ANA Crowne Plaza Kobe
ANA Crowne Plaza Kobe
What is your Priority Club status?
Club (next to none)
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very happy
Which room did you book and which upgrade did you receive?
Booked superior city view (triple), received same on 18/F facing east.
How are the rooms?
Quite spacious even with rollaway bed, washroom was spacious too; classic yet refreshed interior, looked as advertised, though washroom felt bit aged; excellent view of Kobe city with a bit of green (hill) and Shinkansen station on the left.
How is the exec. lounge?
N/A
What was good and what was bad?
Good:
- The alarm/radio console between beds looked antique but worked really well (much better than iPhone docks that are often not powered), fun to play with.
- "Eye warmer" and other sleeping aids provided in room.
- Breakfast had wide spread both Japanese and Western; excellent made-to-order omelette; we later skipped lunch.
- There is a supermarket right at basement closing at 11pm and a 100yen shop, so convenient to get late-night snacks without using room service.
- Proximity to the Shinkansen station
- My special requests/enquiries were generally being taken care of.
Bad (not really):
- I hoped for complimentary bottled water but there weren't. (Would that be too demanding for non-elite?
)
- Member recognition went no further than the welcome thank you (not that I would have expected any)
- Lightings controlled by a master switch only at the door and bedside console. The guy on rollaway bed was the last to sleep and I couldn't leave a light on for him (not even the window standing light) unless I leave all lights on.
- Not very "walking distance" to the rest of Kobe, but it is easily solved by Japan's public transport or taxi.
Value for $ or Priority Club Points? Would you return?
A bit on the expensive side to me (25,800yen/3 persons excl. breakfast) but reasonable. Will return when I need the comfort or the Shinkansen proximity.
What is your Priority Club status?
Club (next to none)
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very happy
Which room did you book and which upgrade did you receive?
Booked superior city view (triple), received same on 18/F facing east.
How are the rooms?
Quite spacious even with rollaway bed, washroom was spacious too; classic yet refreshed interior, looked as advertised, though washroom felt bit aged; excellent view of Kobe city with a bit of green (hill) and Shinkansen station on the left.
How is the exec. lounge?
N/A
What was good and what was bad?
Good:
- The alarm/radio console between beds looked antique but worked really well (much better than iPhone docks that are often not powered), fun to play with.
- "Eye warmer" and other sleeping aids provided in room.
- Breakfast had wide spread both Japanese and Western; excellent made-to-order omelette; we later skipped lunch.
- There is a supermarket right at basement closing at 11pm and a 100yen shop, so convenient to get late-night snacks without using room service.
- Proximity to the Shinkansen station
- My special requests/enquiries were generally being taken care of.
Bad (not really):
- I hoped for complimentary bottled water but there weren't. (Would that be too demanding for non-elite?
)- Member recognition went no further than the welcome thank you (not that I would have expected any)
- Lightings controlled by a master switch only at the door and bedside console. The guy on rollaway bed was the last to sleep and I couldn't leave a light on for him (not even the window standing light) unless I leave all lights on.
- Not very "walking distance" to the rest of Kobe, but it is easily solved by Japan's public transport or taxi.
Value for $ or Priority Club Points? Would you return?
A bit on the expensive side to me (25,800yen/3 persons excl. breakfast) but reasonable. Will return when I need the comfort or the Shinkansen proximity.
Mar 24, 2017, 8:36 pm
#51
Join Date: Aug 2010
Location: Tokyo, Japan
Programs: IHG Royal Ambassador
Posts: 822
ANA Crowne Plaza Okinawa Harborview
ANA Crowne Plaza Okinawa Harborview
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
Mostly OK.
Which room did you book and which upgrade did you receive?
Booked cheapest, Received Premium Double Room
How are the rooms?
25sqm. Felt not so cramped. Clean and comfortable. Bed is queen bed. This hotel doesn't have king bed room.
BTW, This hotel name is "harborview", but no harbour view.
This is because origin of this name is coming from geographical name. So don't expect harbour view.
Video of Premium Double Room
How is the exec. lounge?
This hotel doesn't have exec. lounge.
How was the mini-bar?
No hard liquor. Beers and some soft drinks only. Snack is Nissin Cup Noodles only.
Recently, IHG AMEA region changed Crowne Plaza's mini-bar standard.
This mini-bar is completely followed latest standard.
What was your welcome gift?
Okinawa Sweets
Did you receive fruit in the room?
None
What was good and what was bad?
Good
+++++++++ Guest Recognition and Friendly front office staff
+++++ Room upgrade
Bad
---------- At the dinner in Japanese restaurant IZUMI, steak was cold.
----- At the breakfast in all day dining, floor staff forgot to serve coffee to me.
Value for $ or Rewards Club Points? Would you return?
Yes
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
Mostly OK.
Which room did you book and which upgrade did you receive?
Booked cheapest, Received Premium Double Room
How are the rooms?
25sqm. Felt not so cramped. Clean and comfortable. Bed is queen bed. This hotel doesn't have king bed room.
BTW, This hotel name is "harborview", but no harbour view.
This is because origin of this name is coming from geographical name. So don't expect harbour view.
Video of Premium Double Room
How is the exec. lounge?
This hotel doesn't have exec. lounge.
How was the mini-bar?
No hard liquor. Beers and some soft drinks only. Snack is Nissin Cup Noodles only.
Recently, IHG AMEA region changed Crowne Plaza's mini-bar standard.
This mini-bar is completely followed latest standard.
What was your welcome gift?
Okinawa Sweets
Did you receive fruit in the room?
None
What was good and what was bad?
Good
+++++++++ Guest Recognition and Friendly front office staff
+++++ Room upgrade
Bad
---------- At the dinner in Japanese restaurant IZUMI, steak was cold.
----- At the breakfast in all day dining, floor staff forgot to serve coffee to me.
Value for $ or Rewards Club Points? Would you return?
Yes
Last edited by Raynyan; Mar 24, 2017 at 9:55 pm
Mar 30, 2017, 6:14 am
#52
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,914
Holiday Inn Kanazawa Sky
Holiday Inn Kanazawa Sky
What is your Priority Club status?
Spire
Were you happy with the hotel/stay?
Yes. Very pleasantly surprised.
Which room did you book and which upgrade did you receive?
Booked base room (18sqm), upgraded to Japanese Suite.
How are the rooms?
Fairly large and luxurious (by HI standards). This is in all likelihood the quirkiest upgrade I ever had at a HI. Almost like a room in a ryokan, with wooden sliding doors, large Japanese style bathroom, tatami floors. Pics (not mine): 1, 2
How is the exec. lounge?
No lounge at this hotel. 10% discount coupon in key package (presumably given to all guests), 2 bottles of water in the room daily.
What was good and what was bad?
- Excellent upgrade
- Decided to stay here after a disappointing experience at CP Kanazawa last year. IMO the HI has a much more central location and excellent views. Given the low rates, I'd pick the HI any day over the CP.
Value for $ or Priority Club Points? Would you return?
Yes! Rate under 10k JPY -- excellent value.
What is your Priority Club status?
Spire
Were you happy with the hotel/stay?
Yes. Very pleasantly surprised.
Which room did you book and which upgrade did you receive?
Booked base room (18sqm), upgraded to Japanese Suite.
How are the rooms?
Fairly large and luxurious (by HI standards). This is in all likelihood the quirkiest upgrade I ever had at a HI. Almost like a room in a ryokan, with wooden sliding doors, large Japanese style bathroom, tatami floors. Pics (not mine): 1, 2
How is the exec. lounge?
No lounge at this hotel. 10% discount coupon in key package (presumably given to all guests), 2 bottles of water in the room daily.
What was good and what was bad?
- Excellent upgrade
- Decided to stay here after a disappointing experience at CP Kanazawa last year. IMO the HI has a much more central location and excellent views. Given the low rates, I'd pick the HI any day over the CP.
Value for $ or Priority Club Points? Would you return?
Yes! Rate under 10k JPY -- excellent value.
Mar 31, 2017, 7:19 am
#53
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,958
Crowne Plaza Milan City
- What is your IHG Rewards
Club status?
Spire Royal Ambassador
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, as usual
- Which room did you book and which upgrade did you receive?
Booked cheapest rate with breakfast, got one junior suite on 5th floor facing the garden.
- How are the rooms?
Around 40 sqm.
Very nicely designed: elegant wood decor in the bedroom and the dressing, Very good lighting
Desk. Sitting area. Magazines.
Elegant bathroom (but with no window contrary to corner room). Lait de Figue toiletries.
2 flat screen television sets with good selection of international channels
Very quiet
- How is the exec. lounge?
N/A
- What was good and what was bad?
Good:
- very easy access (the metro station is just next to the hotel lobby)
- comfortable bed
- elegant design
- very good breakfast (quiet and elegant room, good selection of products, excellent service), nice staff at restaurant
- large and comfortable junior suite
- fast wifi
- pleasant courtyard garden and terrace
Bad:
- Nothing
- Value for $ or IHG Rewards Club Points? Would you return?
Definitely a very good choice for Milan
Pictures of the hote
Pictures of the city
Club status?
Spire Royal Ambassador
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, as usual
- Which room did you book and which upgrade did you receive?
Booked cheapest rate with breakfast, got one junior suite on 5th floor facing the garden.
- How are the rooms?
Around 40 sqm.
Very nicely designed: elegant wood decor in the bedroom and the dressing, Very good lighting
Desk. Sitting area. Magazines.
Elegant bathroom (but with no window contrary to corner room). Lait de Figue toiletries.
2 flat screen television sets with good selection of international channels
Very quiet
- How is the exec. lounge?
N/A
- What was good and what was bad?
Good:
- very easy access (the metro station is just next to the hotel lobby)
- comfortable bed
- elegant design
- very good breakfast (quiet and elegant room, good selection of products, excellent service), nice staff at restaurant
- large and comfortable junior suite
- fast wifi
- pleasant courtyard garden and terrace
Bad:
- Nothing
- Value for $ or IHG Rewards Club Points? Would you return?
Definitely a very good choice for Milan
Pictures of the hote
Pictures of the city
Apr 5, 2017, 5:00 am
#54
Join Date: May 2016
Programs: BAEC - Gold, IHG - Spire Ambassador
Posts: 575
HIX Geneva Airport
HIX Geneva Airport
What is your Priority Club status? Spire
Were you (or for multi-stayers are you generally) happy with the hotel/stay? It was fine.
Which room did you book and which upgrade did you receive? Booked a standard room which is the only type available.
How are the rooms? Basic. Double bed and sofabed for the three of us. No bath, only shower.
How is the exec. lounge? NA
What was good and what was bad? Welcome points posted quickly. Staff were friendly. Breakfast juice seemed premium which was a surprise as breakfast fruit was tinned fruit cocktail.
Value for $ or Priority Club Points? Would you return? Paid with points as cash rate was high. Staying again next week.
What is your Priority Club status? Spire
Were you (or for multi-stayers are you generally) happy with the hotel/stay? It was fine.
Which room did you book and which upgrade did you receive? Booked a standard room which is the only type available.
How are the rooms? Basic. Double bed and sofabed for the three of us. No bath, only shower.
How is the exec. lounge? NA
What was good and what was bad? Welcome points posted quickly. Staff were friendly. Breakfast juice seemed premium which was a surprise as breakfast fruit was tinned fruit cocktail.
Value for $ or Priority Club Points? Would you return? Paid with points as cash rate was high. Staying again next week.
Apr 7, 2017, 5:04 am
#55
Join Date: May 2016
Programs: BAEC - Gold, IHG - Spire Ambassador
Posts: 575
CP Chicago O'Hare Hotel & Conference Centre
CP Chicago O'Hare Hotel & Conference Centre
What is your Priority Club status? Spire
Were you (or for multi-stayers are you generally) happy with the hotel/stay? It was OK. Nothing special.
Which room did you book and which upgrade did you receive? Booked 2 queen beds and that is what we received.
How are the rooms? Fine, in addition to the beds, there were two armchairs and a desk. There was a fridge in the room and the 'wardrobe' was a cubbyhole in the corner with a curtain across. Reminded me of student digs.
How is the exec. lounge? NA
What was good and what was bad? Good - We received a generous fruit plate with grapes, strawberry, pineapple and two types of melon plus a bottle of water. In room coffee was decent Wolfgang Puck rather than a nameless brand. Lovely underused pool which was fab for my kids. Free airport shuttle.
Bad - No tea bags, sugar or creamer. We were a party of three but the room was set up for two. (Two chairs, two glasses, two coffee cups). My welcome points still haven't posted, three days after check in. Also at check out I mentioned the lack of condiments and was offered an extra 1000 points which also failed to post.
Value for $ or Priority Club Points? Would you return? We paid $179 which included breakfast. This was a last minute reservation. I had originally booked the airport HIX for half that but received an email from customer services telling me that it had left IHG.
What is your Priority Club status? Spire
Were you (or for multi-stayers are you generally) happy with the hotel/stay? It was OK. Nothing special.
Which room did you book and which upgrade did you receive? Booked 2 queen beds and that is what we received.
How are the rooms? Fine, in addition to the beds, there were two armchairs and a desk. There was a fridge in the room and the 'wardrobe' was a cubbyhole in the corner with a curtain across. Reminded me of student digs.
How is the exec. lounge? NA
What was good and what was bad? Good - We received a generous fruit plate with grapes, strawberry, pineapple and two types of melon plus a bottle of water. In room coffee was decent Wolfgang Puck rather than a nameless brand. Lovely underused pool which was fab for my kids. Free airport shuttle.
Bad - No tea bags, sugar or creamer. We were a party of three but the room was set up for two. (Two chairs, two glasses, two coffee cups). My welcome points still haven't posted, three days after check in. Also at check out I mentioned the lack of condiments and was offered an extra 1000 points which also failed to post.
Value for $ or Priority Club Points? Would you return? We paid $179 which included breakfast. This was a last minute reservation. I had originally booked the airport HIX for half that but received an email from customer services telling me that it had left IHG.
Apr 8, 2017, 4:16 pm
#56
Join Date: Aug 2010
Location: Tokyo, Japan
Programs: IHG Royal Ambassador
Posts: 822
Holiday Inn Express Taoyuan
Holiday Inn Express Taoyuan
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
So-so.
Which room did you book and which upgrade did you receive?
Booked One Queen Bed Standard Room, received same category but with bathtub room in high floor.
How are the rooms?
21sqm. Most of rooms in this hotel don't have bathtub. Shower booth only. However, with bathtub room is existed in 1 room of every floors.
Video of One Queen Bed Standard Room (with bathtub)
How is the exec. lounge?
This hotel doesn't have exec. lounge.
How was the mini-bar?
N/A Just refrigerator only.
What was your welcome gift?
Snacks, Sprite and instant noodles
Did you receive fruit in the room?
Yes
What was good and what was bad?
Good
+++++ Guest Recognition and Friendly front office staff
+++ Reasonable price dinner at restaurant
Bad
----- Breakfast quality
----- Bathtub surroundings need to maintenance.
Value for $ or Rewards Club Points? Would you return?
Yes
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
So-so.
Which room did you book and which upgrade did you receive?
Booked One Queen Bed Standard Room, received same category but with bathtub room in high floor.
How are the rooms?
21sqm. Most of rooms in this hotel don't have bathtub. Shower booth only. However, with bathtub room is existed in 1 room of every floors.
Video of One Queen Bed Standard Room (with bathtub)
How is the exec. lounge?
This hotel doesn't have exec. lounge.
How was the mini-bar?
N/A Just refrigerator only.
What was your welcome gift?
Snacks, Sprite and instant noodles
Did you receive fruit in the room?
Yes
What was good and what was bad?
Good
+++++ Guest Recognition and Friendly front office staff
+++ Reasonable price dinner at restaurant
Bad
----- Breakfast quality
----- Bathtub surroundings need to maintenance.
Value for $ or Rewards Club Points? Would you return?
Yes
Last edited by Raynyan; Apr 8, 2017 at 5:26 pm
Apr 21, 2017, 6:02 pm
#57
Join Date: Aug 2010
Location: Tokyo, Japan
Programs: IHG Royal Ambassador
Posts: 822
ANA Holiday Inn Sapporo Susukino
ANA Holiday Inn Sapporo Susukino
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
Yes.
Which room did you book and which upgrade did you receive?
Booked Two Single Beds Attached (Hollywood Twin) Standard Room, Received Two Single Beds Attached (Hollywood Twin) Superior Room
How are the rooms?
19sqm. Indeed cramp. But bed and linens qualities are excellent. Basically I avoid twin bed room but this hotel's twin bedroom has bigger bathtub than double bedroom. So, I always book Hollywood Twin room. Difference between Superior and Standard is just a room amenities and happy hour service (explain later paragraph)
Video of Two Single Beds Attached (Hollywood Twin) Superior Room
How is the exec. lounge?
This hotel doesn't have exec. lounge. But for Superior or higher room guest, they offer the happy hour service. You can enjoy free flow beer or house wine at All Day Dining Verde from 17:30 to 18:30.
How was the mini-bar?
N/A Just refrigerator only. Since last November, they removed mini-bar.
(Probably newly appointed GM's decision)
What was your welcome gift?
Sweets and Welcome Drink voucher.
Did you receive fruit in the room?
No
What was good and what was bad?
Good
++++++++++ Guest Recognition and Friendly front office staff
++++++++++ Location
+++++ Excellent Bar
Bad
----- Indeed room is cramp.
----- No view
Value for $ or Rewards Club Points? Would you return?
Yes
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
Yes.
Which room did you book and which upgrade did you receive?
Booked Two Single Beds Attached (Hollywood Twin) Standard Room, Received Two Single Beds Attached (Hollywood Twin) Superior Room
How are the rooms?
19sqm. Indeed cramp. But bed and linens qualities are excellent. Basically I avoid twin bed room but this hotel's twin bedroom has bigger bathtub than double bedroom. So, I always book Hollywood Twin room. Difference between Superior and Standard is just a room amenities and happy hour service (explain later paragraph)
Video of Two Single Beds Attached (Hollywood Twin) Superior Room
How is the exec. lounge?
This hotel doesn't have exec. lounge. But for Superior or higher room guest, they offer the happy hour service. You can enjoy free flow beer or house wine at All Day Dining Verde from 17:30 to 18:30.
How was the mini-bar?
N/A Just refrigerator only. Since last November, they removed mini-bar.
(Probably newly appointed GM's decision)
What was your welcome gift?
Sweets and Welcome Drink voucher.
Did you receive fruit in the room?
No
What was good and what was bad?
Good
++++++++++ Guest Recognition and Friendly front office staff
++++++++++ Location
+++++ Excellent Bar
Bad
----- Indeed room is cramp.
----- No view
Value for $ or Rewards Club Points? Would you return?
Yes
Apr 25, 2017, 9:48 am
#58
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,958
Crowne Plaza Brussels - Le Palace
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Not as good as it used to be
Which room did you book and which upgrade did you receive?
Booked cheapest advance rate with breakfast, and received an Executive room facing renovated Rogier square
How are the rooms?
Around 25 sqm
Elegantly design
Comfortable bed.
Small but elegant bathroom with bathtub.
Flat TV with massive selection of international channels
Nespress coffee machine
Fast wifi
Very quiet
Free minibar (but not informed at check-in)
How is the exec. lounge?
N/A
What was good and what was bad?
Good:
- Convenient location, next to Rogier metro station (direct line from Midi train station)
- Good breakfast
- Friendly and efficient staff at check-in/out
Bad:
- Many maintenance issues (unplugged fridge, remote control out of service preventing me from turning off the TV, towel dryer bathroom heater out of service, damaged lamp next to the desk with a burnt light bulb, worn rug, one dirty towel, clogged sink, shower head full of tartar, mold in the bathroom)
- The service at breakfast was truly horrible (inexperienced and not smiling staff who spent more time complaining to each other rather than being helpful)
- More serious: the door of the breakfast room (which is an emergency exit and which allows to reach the terrace) was very difficult to open (several people did not succeed, despite multiple initiatives), which constitutes a safety problem in the event of a fire. I reported it to the staff who was not concerned by my request
Value for $ or IHG Rewards Club Points? Would you return?
Hotel is rather cheap, but definitely did not meet Crowne Plaza standards during my last stay.
Pictures of the city
Spire Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Not as good as it used to be
Which room did you book and which upgrade did you receive?
Booked cheapest advance rate with breakfast, and received an Executive room facing renovated Rogier square
How are the rooms?
Around 25 sqm
Elegantly design
Comfortable bed.
Small but elegant bathroom with bathtub.
Flat TV with massive selection of international channels
Nespress coffee machine
Fast wifi
Very quiet
Free minibar (but not informed at check-in)
How is the exec. lounge?
N/A
What was good and what was bad?
Good:
- Convenient location, next to Rogier metro station (direct line from Midi train station)
- Good breakfast
- Friendly and efficient staff at check-in/out
Bad:
- Many maintenance issues (unplugged fridge, remote control out of service preventing me from turning off the TV, towel dryer bathroom heater out of service, damaged lamp next to the desk with a burnt light bulb, worn rug, one dirty towel, clogged sink, shower head full of tartar, mold in the bathroom)
- The service at breakfast was truly horrible (inexperienced and not smiling staff who spent more time complaining to each other rather than being helpful)
- More serious: the door of the breakfast room (which is an emergency exit and which allows to reach the terrace) was very difficult to open (several people did not succeed, despite multiple initiatives), which constitutes a safety problem in the event of a fire. I reported it to the staff who was not concerned by my request
Value for $ or IHG Rewards Club Points? Would you return?
Hotel is rather cheap, but definitely did not meet Crowne Plaza standards during my last stay.
Pictures of the city
Last edited by nicolas75; Apr 25, 2017 at 10:15 am
Apr 26, 2017, 7:28 am
#59
Join Date: Apr 2008
Location: FRA
Programs: LH HON, Discovery Black, IHG Spire, random stuff at Accor, Hyatt, Hilton, SPG, Hertz, Sixt
Posts: 492
Crowne Plaza Brussels - Le Palace
+1 on all points nicolas75 mentioned.
In addition:
^
Good selection of beers in the Bar, attentive service
Room service is only available till 10.30pm (apart from few basic items). Bar also does not serve any food after that time. The area is completely dead on a Sunday evening apart from Dominos Pizza across the street.
In addition:
^
Good selection of beers in the Bar, attentive service
Room service is only available till 10.30pm (apart from few basic items). Bar also does not serve any food after that time. The area is completely dead on a Sunday evening apart from Dominos Pizza across the street.
Apr 28, 2017, 8:08 am
#60
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, 1865 Voyager, Bonvoy Titanium, FB LP, LH SEN.
Posts: 3,104
Indigo Birmingham
Indigo Birmingham
What is your Priority Club status?
Spire RA
Were you happy with the hotel/stay?
Yes.
Which room did you book and which upgrade did you receive?
Booked cheapest room (last minute), got a room with a huge balcony.
How are the rooms?
Large, spartanly furnished room with large balcony and a view over Birmingham.
Wear and tear visible just about everywhere.
Smallish bathroom, double sink
What was good and what was bad?
Good
- Friendly frontdesk staff
- Free minibar
- Location
- Very good restaurant on top floor, excellent service and food
Bad
- Bad maintenance, damaged furniture etc.
- The restaurant is on floor 25, my room was on floor 24. You can hear every step.
Value for $ or Priority Club Points? Would you return?
The hotel was hideously expensive, but it was a last minute booking in a mostly sold out city that night. I would go back for reasonable rates.
What is your Priority Club status?
Spire RA
Were you happy with the hotel/stay?
Yes.
Which room did you book and which upgrade did you receive?
Booked cheapest room (last minute), got a room with a huge balcony.
How are the rooms?
Large, spartanly furnished room with large balcony and a view over Birmingham.
Wear and tear visible just about everywhere.
Smallish bathroom, double sink
What was good and what was bad?
Good
- Friendly frontdesk staff
- Free minibar
- Location
- Very good restaurant on top floor, excellent service and food
Bad
- Bad maintenance, damaged furniture etc.
- The restaurant is on floor 25, my room was on floor 24. You can hear every step.
Value for $ or Priority Club Points? Would you return?
The hotel was hideously expensive, but it was a last minute booking in a mostly sold out city that night. I would go back for reasonable rates.