Any luck getting expired points reinstated?
Jun 13, 2017, 1:22 pm
#16
Join Date: Jun 2017
Programs: Ihg
Posts: 4
I'm not exactly certain this is what I used -- but if you go to:
https://www.ihg.com/rewardsclub/content/us/en/home
and scroll to the bottom, there's a link that says "Need help?" that directs you to a virtual assistant. That says it can get you a live agent if needed, and looks sort of familiar.
Also, make sure you're calling the Rewards Club customer service number, not the main one.
https://www.ihg.com/rewardsclub/content/us/en/home
and scroll to the bottom, there's a link that says "Need help?" that directs you to a virtual assistant. That says it can get you a live agent if needed, and looks sort of familiar.
Also, make sure you're calling the Rewards Club customer service number, not the main one.
Jun 13, 2017, 2:29 pm
#17
Join Date: Jun 2017
Programs: Ihg
Posts: 4
@dtremit
The live chat told me the same thing. that nothing can be done.
I called couple of times the reward club customer service 888-211-9874 (talked to 3 level of customer service), and they all seem to be reading the same script that once point expired they cant be restored.
The live chat told me the same thing. that nothing can be done.
I called couple of times the reward club customer service 888-211-9874 (talked to 3 level of customer service), and they all seem to be reading the same script that once point expired they cant be restored.
Jun 22, 2017, 6:19 am
#18
Join Date: Sep 2006
Posts: 413
@yapak2, Who did you send the email to? I would love to get 80k+ points back. I called the customer service 800 number, I was told tough luck! 
Jun 22, 2017, 11:48 pm
#19
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
@dtremit
The live chat told me the same thing. that nothing can be done.
I called couple of times the reward club customer service 888-211-9874 (talked to 3 level of customer service), and they all seem to be reading the same script that once point expired they cant be restored.
The live chat told me the same thing. that nothing can be done.
I called couple of times the reward club customer service 888-211-9874 (talked to 3 level of customer service), and they all seem to be reading the same script that once point expired they cant be restored.
IHG made exceptions and restored points for some members in summer 2016 when resets first hit accounts, but as now in a second year of resetting unused accounts the stance seems to now be no restoration possible/allowed.
May 24, 2018, 2:58 pm
#21
Join Date: Nov 2013
Posts: 4,374
2018 update.
I haven't had any IHG activity in 13 months and I noticed my account went completely blank. No points and no stay history.
Their interactive chat as this autocomplete and autoresponse:
Once my points have expired, do I have any way of getting them back?
I haven't had any IHG activity in 13 months and I noticed my account went completely blank. No points and no stay history.
Their interactive chat as this autocomplete and autoresponse:
Once my points have expired, do I have any way of getting them back?
Once points expire, this is a situation where we are unable to recover them. You can find additional information on how to maintain an active account and prevent your points from expiring by visiting our Maintain Points page.
If you have any additional questions regarding your points balance, contact the IHG® Rewards Club Service Center for assistance.
If you have any additional questions regarding your points balance, contact the IHG® Rewards Club Service Center for assistance.
May 25, 2018, 12:36 pm
#22
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
2018 update.
I haven't had any IHG activity in 13 months and I noticed my account went completely blank. No points and no stay history.
Their interactive chat as this autocomplete and autoresponse:
Once my points have expired, do I have any way of getting them back?
I haven't had any IHG activity in 13 months and I noticed my account went completely blank. No points and no stay history.
Their interactive chat as this autocomplete and autoresponse:
Once my points have expired, do I have any way of getting them back?
Once points expire, this is a situation where we are unable to recover them. You can find additional information on how to maintain an active account and prevent your points from expiring by visiting our Maintain Points page.
If you have any additional questions regarding your points balance, contact the IHG® Rewards Club Service Center for assistance.
If you have any additional questions regarding your points balance, contact the IHG® Rewards Club Service Center for assistance.
Also if you had elite status, Gold or higher (so 10nights in a year), you don't lose points whilst still an elite , and further will not lose points in the 12months of dropping to non elite 'club' level.
May 26, 2018, 9:54 am
#23
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Cant say I’m surprised at this, it’s been three years now since the policy changed. It’s not something new anymore and whilst it may sound harsh people should probably know the drill by now.
Nov 5, 2018, 1:14 pm
#25
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
My apple wallet showed 24k points. I finally went to use them today, only to find out my points are 0. So I certainly didn't know, and am now pretty upset to find out my points balance is empty.
Nov 5, 2018, 4:15 pm
#26
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
If you have your balance in apple wallet you obviously also have the app and there is reference to having to earn or redeem within a twelve month period seven times in the member benefits section alone.
Dec 21, 2018, 5:19 am
#28
Join Date: Dec 2007
Location: BOS
Programs: AA, DL, TK
Posts: 230
I'm in the same boat. November statement had all my points, no mention of an expiry date, and my booked stay was just a few weeks later (before the December statement). I'll check out the above links. Some sort of warning would have been appreciated.
Dec 21, 2018, 10:32 am
#29
Join Date: Nov 2013
Posts: 4,374