IC The Barclay New York Master Thread

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Old Sep 27, 16, 8:06 am
  #106  
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$119 on some Feb nights. Amazing
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Old Sep 27, 16, 9:30 pm
  #107  
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Sounds more like a nice HI to me than an IC to be honest.
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Old Sep 28, 16, 1:50 pm
  #108  
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Originally Posted by clubman View Post
Sounds more like a nice HI to me than an IC to be honest.
Nah, I've stayed at this property its nice and I know they now have a lounge even
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Old Oct 9, 16, 1:25 pm
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In February, I booked three separate nights at this hotel over one weekend. The reason for that is, I may leave New York early and head up to Connecticut. It was just to have maximum flexibility in case plans change (the flexible rate was $121, with taxes $143 - still an excellent price for New York City).

I managed to book a flexible rate for the 1st and 3rd nights, but the 2nd night booked into a more expensive rate. I'm not quite sure what will happen at check in. It seems a bit pointless changing rooms for one night, but maybe there will be the offer of an upgrade in the email they send out a week or so before the stay.
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Old Oct 9, 16, 1:45 pm
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Never received the welcome amenity points (no surprise there)

Emailed them three weeks later asking if this just wasn't something they offered, I got an apology and 1,500 amenity points. Kind of a lot, though from earlier reports that seems kind of standard for this property?
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Old Oct 9, 16, 2:18 pm
  #111  
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Originally Posted by djjaguar64 View Post
$119 on some Feb nights. Amazing
January too, I just booked a stay here because of that rate
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Old Oct 9, 16, 3:17 pm
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Talking

Stayed at the Barclay last weekend.
I'm just IHG Gold, so I didn't arrive with any expectations. Actually, I had very positive expectations about the property as a hotel, and I was right-- beautiful place, nicely refurbished, gorgeous lobby that we actually hung out in the first night, reasonably efficient front desk, and good place to eat breakfast across the street (a kind of deli with literally dozens of options a very reasonable prices. For example, an omelet with potatoes and toast is $5.45).

Had booked a room with 2 beds (standard award, 60K points/night) for the first night-- but then a 1-bed room for the next 2 nights. Forgot to call ahead to merge reservations.

The morning of check-in I looked at my booking online and the second reservation had been changed to a 2-Double Bed room (an upgrade, since it's consistently $40 or so more than the lowest category standard 1 King room. )
But the rate had gone up $100 for and "extra person charge" so I called.
I think it was a computer glitch because neither she nor the eventual check in agent could see the extra $100 fee.
When I asked about the room category upgrade, and mentioned how it was awesome they did that for me (other than the fee) because it was what I wanted in the first place, the agent was quick to scold me: "It's not an upgrade, we never upgrade anyone except Ambassadors, and you're not an Ambassador."
Yikes!
"The rooms department may have been switching some categories to balance our bookings."
Uhh.... so as long as I don't say "upgrade" we're good, then?

Room ended up being great- loved the style, everything was nice and new, it was spotless and housekeepers and one concierge was really friendly. Doormen/bellmen/security weren't interested in greeting you unless you needed a taxi.

But in general, super happy with the $159 rate we got! A beautiful hotel, amazing lobby and lobby bar--
THEN.......

Saturday morning I didn't feel well and ended up at the Urgent Care, then the NYU ER, then admitted into NYU Hospital for an emergency appendectomy! Fun times.
It was done lapaproscopically so I was back to the hotel by Saturday night but of course would be needing a few extra nights in NYC. I asked if they could honor the same rate for Sunday to Tuesday (2 nights). Friendly agents moved aside for a manager type to (without making eye contact) tell me "for your room category it's $360 per night." OK, I get it-- computer says no, and so does the Barclay.

My "computer says no" too.... That's too much for me-- so we moved to the Hilton Garden Inn Central Park-South. $95 per night AAA rate. Ummm.... at the HGI, EVERY SINGLE WORKER stopped what they were doing and helped me, greeted, me, asked how I was doing, and told me that if there was anything they could do to make my stay more comfortable, don't hesitate. This happened throughout my stay-- That included housekeepers, doorman, security, bellhop, front desk, and breakfast staff. Holy crap. You can't train that into people, you just hire good people.

Can kinda recommend this hotel for general cheap stays-- especially the $119 rate that seems to be available weekends in January/February-- but absolutely forget assuming you'll get an upgrade (though a "room category change" may be possible if you DON'T ask for it!), and staff will be 5* professional but not very warm, which gives a bad name to the half of the staff who really does try at the Barclay.
For $119-159, that's a great price, location is great too.... good Japanese restaurants all around, good 5th Avenue Shopping a 10 minute walk away, and Grand Central also 10 minutes away! But once you get over those rates, I'm not sure it stands out enough.

I'll be staying at the HGI next time, but had my emergency not happened, I'd recommend the Barclay for those WITHOUT status. Just kind of what I expected.

Last edited by kyushuman; Oct 9, 16 at 3:35 pm
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Old Oct 10, 16, 2:20 am
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Interesting post. The look forward to trying the Barclay all the same and I'll keep quiet about upgrades. As I only have gold status I wouldn't have said anything anyway!
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Old Oct 10, 16, 7:19 am
  #114  
 
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Two weeks ago I had a three night stay there with three rooms in my reservation as Plat AMB. All rooms were upgraded. Rate was 175 USD++ and all IHG Hotels at this time were more expensive in NYC.
Good location an the renovated rooms are quite nice.
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Old Oct 10, 16, 10:16 am
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Great, honest review.

Great review and is pushing me to look at the ICTS once again. I also saw this on trip advisor. Thanks

Originally Posted by kyushuman View Post
Stayed at the Barclay last weekend.
I'm just IHG Gold, so I didn't arrive with any expectations. Actually, I had very positive expectations about the property as a hotel, and I was right-- beautiful place, nicely refurbished, gorgeous lobby that we actually hung out in the first night, reasonably efficient front desk, and good place to eat breakfast across the street (a kind of deli with literally dozens of options a very reasonable prices. For example, an omelet with potatoes and toast is $5.45).

Had booked a room with 2 beds (standard award, 60K points/night) for the first night-- but then a 1-bed room for the next 2 nights. Forgot to call ahead to merge reservations.

The morning of check-in I looked at my booking online and the second reservation had been changed to a 2-Double Bed room (an upgrade, since it's consistently $40 or so more than the lowest category standard 1 King room. )
But the rate had gone up $100 for and "extra person charge" so I called.
I think it was a computer glitch because neither she nor the eventual check in agent could see the extra $100 fee.
When I asked about the room category upgrade, and mentioned how it was awesome they did that for me (other than the fee) because it was what I wanted in the first place, the agent was quick to scold me: "It's not an upgrade, we never upgrade anyone except Ambassadors, and you're not an Ambassador."
Yikes!
"The rooms department may have been switching some categories to balance our bookings."
Uhh.... so as long as I don't say "upgrade" we're good, then?

Room ended up being great- loved the style, everything was nice and new, it was spotless and housekeepers and one concierge was really friendly. Doormen/bellmen/security weren't interested in greeting you unless you needed a taxi.

But in general, super happy with the $159 rate we got! A beautiful hotel, amazing lobby and lobby bar--
THEN.......

Saturday morning I didn't feel well and ended up at the Urgent Care, then the NYU ER, then admitted into NYU Hospital for an emergency appendectomy! Fun times.
It was done lapaproscopically so I was back to the hotel by Saturday night but of course would be needing a few extra nights in NYC. I asked if they could honor the same rate for Sunday to Tuesday (2 nights). Friendly agents moved aside for a manager type to (without making eye contact) tell me "for your room category it's $360 per night." OK, I get it-- computer says no, and so does the Barclay.

My "computer says no" too.... That's too much for me-- so we moved to the Hilton Garden Inn Central Park-South. $95 per night AAA rate. Ummm.... at the HGI, EVERY SINGLE WORKER stopped what they were doing and helped me, greeted, me, asked how I was doing, and told me that if there was anything they could do to make my stay more comfortable, don't hesitate. This happened throughout my stay-- That included housekeepers, doorman, security, bellhop, front desk, and breakfast staff. Holy crap. You can't train that into people, you just hire good people.

Can kinda recommend this hotel for general cheap stays-- especially the $119 rate that seems to be available weekends in January/February-- but absolutely forget assuming you'll get an upgrade (though a "room category change" may be possible if you DON'T ask for it!), and staff will be 5* professional but not very warm, which gives a bad name to the half of the staff who really does try at the Barclay.
For $119-159, that's a great price, location is great too.... good Japanese restaurants all around, good 5th Avenue Shopping a 10 minute walk away, and Grand Central also 10 minutes away! But once you get over those rates, I'm not sure it stands out enough.

I'll be staying at the HGI next time, but had my emergency not happened, I'd recommend the Barclay for those WITHOUT status. Just kind of what I expected.
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Old Nov 8, 16, 9:15 pm
  #116  
 
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Stayed 3 nights recently and I think this thread is a bit unfair on the hotel as I thought it was pretty good. I had 1 night credit card free night followed by Amb weekend, and reception immediately recognised the reservations on check-in, upgraded to a Premier room for all 3 nights and ensured keys worked across both reservations.

Ambassador welcome amenity was the option of 1500 points, fruit or $20 mini-bar credit. In addition, I was offered 2 Gin Parlor drink coupons (up to $20 each).

Room was in excellent state with fast internet. Only slight downside was noisy neighbours on the final night. I much preferred it to Times Square.

It does seem that dining is a bit of an oversight. I appreciate there's loads of options in NYC but they seem to be actively encouraging people not to use the restaurant with full breakfast buffet at $44 + tax (I would have had breakfast there at least one morning had the pricing been more in line with other restaurants).
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Old Nov 9, 16, 5:06 am
  #117  
 
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Originally Posted by davidw70 View Post
Stayed 3 nights recently and I think this thread is a bit unfair on the hotel as I thought it was pretty good. I had 1 night credit card free night followed by Amb weekend, and reception immediately recognised the reservations on check-in, upgraded to a Premier room for all 3 nights and ensured keys worked across both reservations.

Ambassador welcome amenity was the option of 1500 points, fruit or $20 mini-bar credit. In addition, I was offered 2 Gin Parlor drink coupons (up to $20 each).

Room was in excellent state with fast internet. Only slight downside was noisy neighbours on the final night. I much preferred it to Times Square.
I don't think this thread is unfair at all, I (and it appears many of the other posters above) received none of the amenities or coupons you mention.
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Old Nov 9, 16, 8:15 am
  #118  
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The thread is an accurate representation of peoples stays as they experienced them. But it is always possible that a hotel improves. I hope that is the case here.
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Old Nov 14, 16, 9:22 pm
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How tiny is the superior queen room? It looks really small in the photo, and description says only 250 sq ft. That seems to be really small for a standard room. I understand that the review in general after the renovation has been better than pre-renovation, but it seems like the renovation doesn't really improve the space constraint.

With Ambassador upgrade, what kind of room will i be upgraded to? We need a room with two double beds, not 1 queen bed.
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Old Nov 18, 16, 5:19 pm
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Originally Posted by lost_in_translation View Post
I don't think this thread is unfair at all, I (and it appears many of the other posters above) received none of the amenities or coupons you mention.
Must hve been nice for them to actually offer different AMB welcome amenities , I had to contact them post stay to ask if they no longer gave amenity points - sad

I am however giving this property another chance (well, I managed to get a BRG free night for the One Bedroom Deluxe Suite , close to $900 with tax;-)) the pictures on TripAdvisor look gorgeous. For the dates I am looking they do not show any room categories above that. What will the property do for AMB upgrade?
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