New RA rules after SPIRE
Apr 14, 2016, 3:26 pm
#241
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,763
Again, your opinion. Manila is definitely not the cheapest call centre location with English speaking staff, FYI. My company has a +/- 2000 seat call centre in Manila, with excellent staff quality and performance, based on both internal and external measures. Training is key, I agree. My experience with IHG has always been very good, but I won't make sweeping generalisations. As for this forum being "littered" it's meaningless in the scope of IHG's membership, so hardly a representative sample.
Regardless, it looks like you've dropped the contention that there is any link with program construction, which is a positive step.
Regardless, it looks like you've dropped the contention that there is any link with program construction, which is a positive step.
Your opinion is that the scheme is perfect, the call centre staff are excellent and well trained. (...)
Last edited by FLYGVA; Apr 15, 2016 at 3:18 am Reason: edited insulting comment out of post
Apr 14, 2016, 4:28 pm
#242
Suspended
Join Date: Dec 2014
Posts: 550
The consequential link between the 2 is very clear (as I highlighted above) as is the fact that the Manila staff are pretty poorly trained. I am sure others will form their own opinion, I refuse to bang my head against a brick wall professionally and won't be doing so any further in my leisure time here either.
Your opinion is that the scheme is perfect, the call centre staff are excellent and well trained. (...)
Your opinion is that the scheme is perfect, the call centre staff are excellent and well trained. (...)
Last edited by FLYGVA; Apr 15, 2016 at 3:20 am Reason: edited quoted post and deleted remarks to the deleted part of the quoted post
Apr 15, 2016, 2:47 am
#243
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,942
Shall we create a dedicated thread on Customer Service for RAs (which is an interesting subject per se), as this topic is quite far from the original one : New RA rules after SPIRE
Apr 19, 2016, 3:44 am
#244
Join Date: Dec 2012
Location: Seattle, WA
Programs: AS MVP Gold, IHG Spire Ambassador, Hyatt Globalist, SPG Gold, WR, AA Gold, Friend of Dorothy
Posts: 144
Or, should this thread be renamed, Telephone customer service for RA?
I've been a RA for a year and have had awful customer service. Ithe has mainly been to a lack of understanding. The main issues have been:
1. 241 night never arrive for Ambassador status and for RA and no agent does anything about it.
2. My account blocked and no one knows why and took weeks to fix.
3. Spend hours to verify RA status due to "manual recount" BS.
In contrast, as a Dimond Gold passport member (top status) at Hyatt, I get amazing telephone customer service.
In all honesty, I love IC and prefer them. But their telephone service and blatant disregard for Ambassador 241 and Ambassador package being shipped, it makes me question my loyalty.
I understand some have got points for the lack of Ambassador packages. Is this the case?
Not to complain too much, but it is majorly annoying to not know whether I'll get a suite upgrade, breakfast, club, or not prior to check in and if be benefits are valid on award stays or not. Does anyone have advice on this?
I've been a RA for a year and have had awful customer service. Ithe has mainly been to a lack of understanding. The main issues have been:
1. 241 night never arrive for Ambassador status and for RA and no agent does anything about it.
2. My account blocked and no one knows why and took weeks to fix.
3. Spend hours to verify RA status due to "manual recount" BS.
In contrast, as a Dimond Gold passport member (top status) at Hyatt, I get amazing telephone customer service.
In all honesty, I love IC and prefer them. But their telephone service and blatant disregard for Ambassador 241 and Ambassador package being shipped, it makes me question my loyalty.
I understand some have got points for the lack of Ambassador packages. Is this the case?
Not to complain too much, but it is majorly annoying to not know whether I'll get a suite upgrade, breakfast, club, or not prior to check in and if be benefits are valid on award stays or not. Does anyone have advice on this?
May 5, 2016, 7:48 am
#245
Join Date: Sep 2013
Location: BOS
Programs: United PremPlat; M LT Gold, HH Diamond, IHG Spire A
Posts: 144
Follow-up: I continued the discussion with RA CS and their final statement was that I've got less than IHG 75 nights in the last rolling year, so even the IC nights pass the threshold, I cannot be given RA status....
May 5, 2016, 11:21 am
#246
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,763
May 5, 2016, 3:22 pm
#248
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,763
May 5, 2016, 3:31 pm
#249
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,685
75K points for Spire renewal has to be the easiest fastest route.
May 5, 2016, 4:00 pm
#250
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,763
May 5, 2016, 4:23 pm
#251
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,685
May 6, 2016, 7:24 am
#252
Join Date: Sep 2013
Location: BOS
Programs: United PremPlat; M LT Gold, HH Diamond, IHG Spire A
Posts: 144
Sad panda for being in the low spenders cat.
May 6, 2016, 1:51 pm
#253
Join Date: Aug 2006
Location: Ottawa
Programs: IC/AMB - Diamond Elite, AC E50K, AA, AM-Onyx, HH-Diamond, BW, Choice - Gold
Posts: 1,736
May 6, 2016, 2:08 pm
#254
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,685
it shld as an alternative criteria to get RA^ ie either 60/20/3 or say USD10K spend
for eg someone can earn RA for:
40 HI nights at say USD80 = USD3.2K
20 IC nights at say USD150 = USD3K
total spend USD6.2K
for eg someone can earn RA for:
40 HI nights at say USD80 = USD3.2K
20 IC nights at say USD150 = USD3K
total spend USD6.2K
Jun 1, 2016, 9:42 am
#255
Join Date: Apr 2016
Programs: IHG RA, BA, Virgin. Marriott Gold/SPG Gold /Gold Hilton
Posts: 5
IHG have gone deaf and Dumb, I emailed them re my number qualifying nights in my year and a prepared answer came back that IHG were revamping RA qualification but not answering my Question. If you only have a month it is ridiculous to find a way to qualify if the rules change at short, or short making them public.
